mcdonalds

Former Employee Sues McDonald’s After Being Paid Only in Prepaid Debit Cards

The interchange fee debate took an interesting turn after a former McDonald’s employee in Pennsylvania sued the hamburger chain for refusing to pay her in anything but a debit card. A detailed report by the Citizen’s Voice newspaper revealed that the Shavertown McDonald’s forces workers to be paid only one way: with a payroll debit

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Customer Service Is Key

SavOn convenience stores score exceptionally high on mystery shop reviews for its customer service skills. The convenience store industry has changed its customer service standards the past couple years. Customers expect more out of convenience store employees than ever before, and want some sort of “experience” when they stop by their favorite location. More c-stores

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Campbell Releases CSR Report

“As we work to build a more innovative, balanced and responsive Campbell, I believe we also have the opportunity to become one of the most socially responsible consumer goods companies in the world,” says Campbell’s CEO. Campbell Soup Co. has released its 2012 Corporate Social Responsibility (CSR) report, Nourishing, emphasizing the company’s integrated CSR approach

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Inspiring a Solid Work Ethic

Consider this an open letter to the young men and women that work in our stores. If you want to advance, don’t let your bosses out work you. By Jim Callahan. Did you ever wonder how older co-workers keep going long after many of their younger cohorts seem to have worn down and out?  I’m

Inspiring Leadership in Those Around You

Master Chief Petty Officer David A. Lindenberger. He is the toughest man I’ve ever met. As the senior enlisted man aboard the submarine USS Providence during my time in the Navy, he was known simply as Chief of the Boat or the COB. He wasn’t a particularly big man, maybe an iron fist taller than

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Creating A Policy And Procedure Handbook

By John Matthews, president of Gray Cat Enterprises. “Badges? We ain’t got no badges. We don’t need no badges! I don’t have to show you any stinkin’ badges!”   – from The Treasure of the Sierra Madre. As a small business owner, you may wonder why one would need to get organized from a policy and

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Thorntons Salutes Employees, Troops

The 2011 General Manager’s Conference in Louisville features awards for top team members and vendors and a Humanitarian Event at Fort Knox. By John Lofstock, Editor Close to 400 general managers, regional managers, company executives and corporate sponsors gathered in Louisville, Ky., this week as Thorntons Inc. kicked off its 2011 General Managers’ Conference. The

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Attacking Shrink from All Angles

Loss prevention in retail is becoming a more challenging task as the economy stumbles along. In order to keep costs down it is important to put measures into place that will deter thieves. In a tough economy, every dollar counts. But loss prevention is often overlooked by convenience stores, even when following through on upholding

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