Customer service feedback form with green tick on Excellent.

Driving New Business in a Recession

Collecting customer data, using anonymous surveys and flawless execution can all be effective in attracting repeat customers. By John Lofstock, Editor. Downward slanting sales, a depleted customer base, constant stress, worry and handwringing…if these symptoms are all too familiar, then it’s likely your store is suffering from “recessionitis,” a disease plaguing many good-intentioned retailers. Fortunately,

Coffeecup

Retail Outlook: Cautiously Optimistic

Balvor survey highlights the foodservice concerns, focus and sentiments held by convenience store operators heading into 2011. By David Bishop, Contributing Editor. Cautious because a number of external factors, ranging from continued high unemployment, constrained consumer spending, and weak construction and housing markets are creating especially stiff headwinds for their core shopper base. Optimistic as

Placement Strategy Helps Prepaid Prosper

As the U.S. economic recession continues, it’s no secret that customers are altering their shopping habits to save a few dollars wherever they can. The silver lining for convenience store retailers could be the resulting affinity credit-crunched customers have developed for the prepaid segment. In a credit weary and increasingly online world, prepaid is helping

Should Customers Pay For Air?

Gas stations in Connecticut are being called out for disobeying a law that says it’s illegal for motorists to pay for air in the state, The Day reported. Across the nation, gas stations have been adding coin-operated air compressors for the customers to use to inflate tires, but while Connecticut stations are allowed to use

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