big moves at nice n easy

Company president John MacDougall announces major staff changes as he turns is attention to real estate development. John MacDougall is on a first-name basis with all of his employees and a great many of his customers, too. Well, when customers see him in his Nice N Easy stores and recognize him from the chain’s radio

boosting impulse sales at the checkout counter

Higher operating costs and lower margins are forcing marketers to boost profitability in other areas of the store. The convenience industry is under constant pressure from an ever-changing retail environment. This requires the constant need for marketers to refine store practices for driving new business, and to expand the consumer purchase of products beyond cigarettes

verification they could put a finger on

John Lofstock, Editor These are strange days at Duke and Duchess Shoppes (Columbus, OH) asmore and more customers at its Ohio stores are giving employees the finger.And it's not because prices are too high or lines are too long. Rather, it'sa result of the chain's installation of cutting-edge biometric technology. Duke and Duchess, which operates

the new color of money

Convenience store owners used to measuring success in terms of how much greenthey have in the register are going to have to broaden their horizons just alittle bit as the Department of the Treasury announced plans to redesign the$10 bill to include a kaleidoscope of new colors including orange, red, yellowand copper. The new notes

valero sings a new tune

With the holidays right around the corner, San Antonio, TX-based ValeroEnergy Corp. has introduced several new in participating Valero Shamrock CornerStores, making holiday shopping that much more convenient for customers. Theproducts include a new line of Texas-themed music CDs, a variety of popularvideo games and a selection of blockbuster movies. In nearly 600 of its

give them what they want to give

This holiday season the name of the game is convenience. With that inmind, more and more consumers are putting an end to the frenzied shopping thattraditionally accompanies the holiday season. Instead, shoppers are opting forgift cards purchased at the checkout line at local grocery, drug or, yes, conveniencestores. Gift cards accounted for more than $17

schools in

Having a tough time finding work to attract the college-age crowd? You couldalways just have them reimagine your company. Recruiting college-age kids to work in a c-store environment remains a challengefor most of the industry. But Jr. Foods (Jonesboro, AR) has found a unique wayto get students from the University of Arkansas “working” for the

whos afraid of the dark

If the “Monster” Blackout of 2003 taught retailers anything, it’s toprepare for the worst. During that blackout, which affected much of the EastCoast, Ohio and parts of Canada, retailers tried to go on with business as usual—oras well as they could in the dark (see Black Knights, p. 16, Sept. ’03).And as Hurricane Katrina has

training with ipod

So you’ve tried training videos, Web-based resources and clunky paper manuals. Ever considered using an iPod as a training tool? It seems that just about every kid in America—not to mention a heck of a lot of adult music-junkies—owns an iPod, Apple’s pocket-size listening device that’s doing its best to turn the Walkman into an

the king of all duckies

Elvis is in the building! Elvis Presley is as American as apple pieand baseball, and if early results are any indication, a new rubber duckie castin the mold of “The King” could reap a hunk-ahunkof-burnin’ sales for conveniencestores. Elvis represents the biggest new addition to the lineup from the company thatmade rubber duckies cool again,

clicking for bargains

Looking to rediscover a long-lost childhood toy and pick up a new roller grill at half the cost? Point your mouse to eBay.com Only five weeks elapsed from the day Raymond Hall decided to open his own restaurant to the day he had all the equipment he needed to operate his Riverside Deli in in

irving keeps the promise

Irving Oil developed the ’Irving Promise’ as a guide to reinforce the importance of doing whatever it takes to simplify the lives of its customers throughout its network, including its newly reimaged Bluecanoe stores (see Making Over Mainway, p. 18). Irving Oil developed the “Irving Promise” as a guide to reinforce theimportance of doing whatever

fine dining at the circle k

A critic’s mock cooking competition paints convenience stores in a slightly more refined light. (Note the use of the word slightly.) Are the words “convenience store” and “gourmet foods” mutually exclusive? With a little help, according to one non-scientific “study,” virtually any convenience store can supply the goods for a delightful night of fine dining.

cleaning up at the coffee bar

A new addition to 7-Eleven’s coffee bar targets the road warrior: spill-protection wipes. There’s nothing more frustrating for a “road warrior” than to stain a freshly-pressed shirt or suit coat with a splash of hot coffee. And 7-Eleven Inc. knows it. The retailer that began offering hot-to-go coffee in convenience stores almost 40 years ago

if the safety shoe fits

Outfit your employees with stylish, comfortable shoes that can prevent slip-and-falls. One of the leading causes of employee injuries is slip-and-fall accidents. All the safety procedures in the world can’t protect a company from a momentary lapse that results in an employee taking a spill on a slippery floor, but a simple footwear program can

cool

A new digital badge could help increase sales, improve the execution of in-store promotions and raise awareness of your brand. Seems like you just might need some ’stinkin’ badges’ after all. Picture this: It’s Super Bowl weekend and an adult customer comes to the register with a sixpack of Bud Light. He places the package

pod people

The hot dispensed beverage category represents 32.8% of all food sales in the convenience channel

advertisings final frontier

Forget TV. Radio shmadio. Billboards? Puh-lease. Why not advertise where you know consumers have their eyes and ears trained: their cell phones. Imagine having the power to send advertising messages directly to devices in the palms and pants pockets of your best customers. Well, now you do. Services from marketing vendors like Textalert.com (www.textalert.com) enable

wrist watchers

7-Eleven adds to trend of selling wristbands to support worthy causes. Following the enormous success of the “LIVESTRONG” bracelet from cancer survivor and champion bicyclist Lance Armstrong, 7-Eleven Inc. (Dallas, TX) has launched its own wristband for another noble cause—supporting U.S. troops. 7-Eleven is helping customers support American troops and the United Service Organizations (USO)

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