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The Car Wash Show Heads To Vegas

Join the International Carwash Association this April for the latest on new products and strategies for your car wash. International Carwash Association has announced that the 2013 Car Wash Show is set for April 22–24, 2013, at the Sands Expo and Convention Center in Las Vegas. The Car Wash Show, the largest car wash event

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Steps to Success in Opening a Frozen Yogurt Shop

Dannon Foodservice and YoCream University help operators succeed. Whether operators plan to open a frozen yogurt shop, need expert advice to help take their stores to the next level, or want to connect with people who can help grow their businesses, YoCream University may be their first step to success.  YoCream, a brand of Dannon

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Market Domination Strategies to Boost Retail Profits

Companies have many options when it comes to gaining market share and increasing profits. Learn about strategic marketing and the tools companies are using to their advantage. By Betsi Bixby, Contributing Editor. One of my greatest joys is when clients discover strategies and develop game plans that result in market domination. What does it take

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Sustainable Steps for Conserving Energy

Kum & Go goes large with LEED certification, while smaller operators are opting for lighting upgrades. What can your store do to grow sustainability? By Erin Rigik, Associate Editor. Regardless of a convenience store chain’s size, opportunities exist for improving the bottom line through energy efficiency, both by reducing operations costs and by attracting environmentally-focused

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Are Fresh & Easy’s Days Numbered?

Tesco evaluates the U.S. grocery chain before making a final decision. British supermarket chain Tesco is evaluating whether to close its struggling American Fresh & Easy grocery store venture after it failed to deliver acceptable shareholder returns, the San Francisco Chronicle reported. The chain spans 200 stores in California, Arizona and Nevada, which are often

STARBUCKS

Starbucks Unveils Accelerated Global Growth Plans

My Starbucks Rewards program to enable customers to earn Starbucks stars— redeemable for free beverages and food at Starbucks retail stores —when they purchase Starbucks-branded products in CPG channels. Starbucks reaffirmed its leadership position and growth agenda across its global retail, emerging brands and CPG channels at its biennial Investor Conference. “Starbucks business and brand

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Thorntons Opens First Florida Location

Some 15-20 Thorntons stores are scheduled to open in Florida over the next three years. Thorntons is set to debut its first Florida location with a ribbon cutting on Tuesday, Dec. 4, at 5 p.m.   The new store is located at 1698 Gulf to Bay Blvd Clearwater. Clearwater Chamber of Commerce members, Tony Harris,

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Bettering Restroom Practices

When it comes to store perception cleanliness counts, especially if your site offers foodservice. By Erin Rigik, Associate Editor. If your c-store aims to be taken seriously as a foodservice destination, image is everything. Retailers who spend as much time focusing on the cleanliness of their store and maintaining a pristine restroom as they do

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Quick Chek Hires Better With JobApp

Finds store managers at its 130 stores, saving hours per week and hiring better candidates with  talent management solution. Named among New Jersey’s Best Places to Work in each of the past three years, 130-store retailer Quick Chek puts a top value on its more than 3,000 team members. So when the Quick Chek looked

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Kocolene Development Corp. Announces Promotions

Andrea Myers takes the helm of Kocolene Marketing LLC, a subsidiary of Kocolene Development, as the new president. Gary Myers, president and CEO of Kocolene Development Corp., an employee-owned company, recently announced three company promotions. Andrea Myers has been named president of Kocolene Marketing LLC, a subsidiary of Kocolene Development, effective Oct. 1, 2012. Myers

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Buc-ee’s New Braunfels Bathroom is America’s Best

Texas chain captures the crown in the 11th Annual Cintas’ America’s Best Restroom Contest. America voted and agrees that the New Braunfels, Texas Buc-ee’s has a bathroom as big as Texas and some of the most spotless loos in the Lone Star State, making this pit stop perfect for any road warrior and fit for

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Tedeschi Celebrates in Style

With a new store design, a dazzling foodservice program and outstanding customer service, the Massachusetts retailer is CSD’s 2012 Convenience Store Chain of the Year. By John Lofstock, Editor. Few companies can match the rich tradition and deep roots Tedeschi Food Shops has planted in the convenience store industry. In business since 1923, the company’s

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Hostess To Close Its Doors

Company blames striking employees for bankruptcy, while unions point to company mismanagement. Hostess Brands, the bankrupt producer of Twinkies and Wonder Bread, is seeking permission from the court to go out of business after failing to get wage and benefit cuts from thousands of its striking bakery workers, the Chicago Tribune reported. A strike that

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Crystal Ball Tax Planning

Thanks to the economy and skyrocketing costs, convenience stores are paying more in taxes while, at the same time, costs for everyone are going up. Knowing what tax breaks are available can boost your bottom line. By Mark Battersby, Contributing Editor. Will this be the last year of the Bush-era tax cuts? A number of

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Kangaroo Express Launches Kash for Kids

The in-store fundraiser will run Nov. 1 to Dec. 26 in participating Kangaroo Express stores, proceeds to benefit Junior Achievement. The Pantry Inc. is inviting customers in 72 Kangaroo Express convenience stores throughout the Chattanooga, North Georgia and Cleveland areas to donate to its first annual “Kash for Kids” campaign in support of Junior Achievement,

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Susser Petroleum Reports Third Quarter 2012 Results

“We are pleased to be reporting such favorable results of Susser Petroleum Partners for the first time as a publicly traded partnership and to be announcing our first quarterly distribution,” says Susser CEO. Susser Petroleum Partners LP (SUSP or the Partnership), reported financial and operating results for the third quarter ended Sept. 30, 2012. Pro

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Improving by Admitting to Mistakes

No matter how much you try, you can’t completely avoid making mistakes. But, according to Michael Houlihan, they can actually help to improve your company’s effectiveness and reputation if you handle them well. By Michael Houlihan, Contributing Editor and Co-Founder of Barefoot Cellars It seems our society has turned dodging responsibility into an art form.

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Dealing with Difficult Colleagues

When an organization’s employees aren’t happy, it’s unlikely they’ll be providing the kind of quality service that leads to happy customers. By John Lofstock, Editor. Too often, retail chains promise satisfaction to customers and then allow internal politics to frustrate their employees’ good intentions to deliver. It’s important to remember that your customers aren’t the

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Understanding Customer Behavior

Every retailer spends a good portion of his day trying to figure out how best to serve his customers. But frankly, customers and their motivations can throw even the best retailers for a loop. By John Lofstock, Editor. “The customer is always right” is a mantra that convenience store owners hear over and over again.

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Serving Up Satisfaction

Eight service tips for effectively handling customer complaints at retail. By John Lofstock, Editor. A lot of retail best—and worst—practices can be found simply by observing what others are doing. Spirit Airlines recently flew into a big public relations disaster. Sticking to a no-refunds policy, the airline refused to refund the airfare of a passenger

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Little Ferry 7-Eleven Aids Storm Victims

Little Ferry, N.J. convenience store meets customer needs despite power outage. In Hurricane Sandy’s wake, the 7-Eleven on Main and Liberty Streets in Little Ferry, N.J. found itself unexpectedly open to storm-battered shoppers on Tuesday, despite a lack of power, the Star-Ledger reported. Initially, the store planned to open its doors just long enough for

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Maverik Hosts Zombie Runs

Local Idaho residents run to raise money for vaccinations and a local community pool. In time for Halloween, two Maverik Convenience Stores in Idaho towns helped fundraise while engaging the community in exercise and Halloween fun this past weekend with two Zombie 5K races.  In Rupert, Idaho, on Sunday Oct. 27 the Maverik Service Station

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Social Media Engagement Drives Sales, Study Reveals

Research from LoyaltyOne, Northwestern and Ivey Business School demonstrates up to 30% increase in purchase behavior from social media participants. Research released by LoyaltyOne and two leading North American academic institutions provides empirical proof that social media interaction between a customer and a brand drives immediate and long-term sales increases. The research constitutes a social

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Kum & Go To Invest $90 Million In Eco-Friendly Stores

Some 20-25 new stores planned for the Colorado Springs and Pikes Peak area within five years. Kum & Go is celebrating its grand opening in Colorado Springs and has plans to invest $90 million in building a total of 20-25 new stores in the Colorado Springs and Pikes Peak region of the Centennial State within

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Financing Acquisitions and Upgrades

Changes in the IRS tax code will impact how operators can expense capital improvements. By Mark Battersby, Contributing Editor. In an effort to resolve the controversy over whether certain expenditures made by a convenience store chain, franchise or independent fuel marketer are currently deductible as repair expenses, or whether they must be capitalized and deducted

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