englefield oil

Englefield Oil Wins CSD’s 2012 Makeover Contest

By John Lofstock, Editor Experts agree that to successfully compete in the convenience store industry retailers must have a solid foodservice program. Developing a winning foodservice strategy requires a radical change in the corporate culture, a hefty financial commitment, lots of hard work and patience. In fact, one of the biggest differences between top convenience

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College Convenience Competes Locally

Kent State’s Eastway Market & Deli offers students the products they need at affordable prices to keep shopping occasions on campus. By Megan Wilkinson and John Lofstock. Getting to know your core customers is an ongoing challenge. But when your customers are a transient group of students, staying on top of their needs is virtually

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Lou Maiellano Joins CSD’s Tobacco Webcast

Management Science Associates (MSA) and Paradigm Sample, in partnership with Convenience Store Decisions, are teaming up to offer a free Webcast tomorrow that will examine the purchasing habits of adult tobacco consumers at U.S. convenience stores. The tobacco industry continues to face challenges on multiple fronts, namely ongoing legislative initiatives and the ever-present high rate

logic ecigs

Logic Technology Secures E-Cigarette Patent

Logic Technology is raising the stakes in the electronic cigarette category by obtaining a patent that tracks product usage. The patent covers a unique digital counter the lets the user know precisely how many puffs are remaining in the e-cigarette, Logic CEO Eli Alelov told Convenience Store Decisions. “This is new technology that will change

tobacco

Understanding Today’s Tobacco Customers

MSA and Paradigm Sample, in partnership with Convenience Store Decisions, examine the purchasing habits of adult tobacco consumers at U.S. convenience stores. By Trish Temmerman, Management Science Associates, and John Lofstock, Editor. The tobacco industry continues to face challenges on multiple fronts, namely ongoing legislative initiatives and the ever-present high rate of taxation. These persistent

Embracing the Changing Retail Environment

Back in 1997 I had the opportunity to sit down with Dave Thomas, the founder of the Wendy’s chain to interview him about his retail strategy. One of the first things he said to me was, “You know why our hamburgers are square? Because we don’t cut corners.” Over the past decade many things have

cigarettes

Decoding Haverstraw’s Questionable Tobacco Display Ban

With various federal laws banning or limiting certain cigarette product advertising, cigarette packaging itself has become a commercially accepted form of advertising. By John Lofstock, Editor. In early April, the Village of Haverstraw, N.Y., adopted a first-of-its-kind ordinance in the U.S. that requires retailers to keep tobacco out of public view. To learn more about

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Quick and Complete

Roadrunner Markets refines its retail operations with the addition of a c-store prototype, a renewed commitment to foodservice and a firm emphasis on customer service. By John Lofstock, Editor. At a time when customers demand fast service, quality foods and convenient locations, Roadrunner Markets is pushing ahead with a retail strategy that would make even

Inspiring Leadership in Those Around You

Master Chief Petty Officer David A. Lindenberger. He is the toughest man I’ve ever met. As the senior enlisted man aboard the submarine USS Providence during my time in the Navy, he was known simply as Chief of the Boat or the COB. He wasn’t a particularly big man, maybe an iron fist taller than

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Healthy Options Driving Foodservice Demand

Many convenience store retailers are cognizant of the trend toward healthier foods and are adding better-for-you items to their menus. By John Lofstock, Editor. More salads, fruits and vegetables are finding their way onto convenience store shelves—often for purchase in the morning, or as a late afternoon snack—much to the delight of an increasing number

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A Gift for All Seasons

The prepaid market is booming as retailers begin to capitalize on seasonal opportunities and serving the underbanked. By John Lofstock, Editor. The gift card market is rosy and analysts are poised for another strong year in 2012. In 2011, 80% of consumers planned on buying gift cards for the holiday season, up from 2010, and

bptruck

BP Stations Running Out of Gas in New England

A fuel distributor with ties to Getty Marketing has been cutting back on deliveries over the past few weeks causing more than 200 BP gas station owners across New England to struggle to keep their doors open. Some have started to run out of gas altogether. All of the region’s BP stations have been affected,

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Team Oil Leaps into Foodservice

Team Oil Inc. yesterday completed a six-month construction addition to its flagship Team Oil Travel Center in Spring Valley, Wis., opening the doors to expanded facility that includes a Subway franchise, enlarged deli area, new restrooms and a large dining area. Eric Huppert, president and general manager of Team Oil Inc, said the company will

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Enter CSD’s 2012 Extreme Makeover Contest: Foodservice Edition

Is your foodservice program ready for an extreme makeover? Experts agree that to successfully compete in the convenience store industry retailers must have a solid foodservice program. Developing a winning foodservice strategy requires a radical change in the corporate culture, a hefty financial commitment, lots of hard work and patience. But if you are committed

slurpee

Dispensing Variety and Value

When it comes to dispensed beverages, customers are still looking for new and unique products that provide them with instant gratification. By John Lofstock, Editor. Dispensed cold and frozen beverages are proving to be not just popular year-round products—sales are strong and getting stronger as summer approaches—but excellent tools for driving traffic through promotions and

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Capturing Lunch and Dinner Customers

When it comes to foodservice, convenience store operators must develop the expertise to make smart choices and deliver winning mealtime solutions. By John Lofstock, Editor People need food, and convenience stores need people to like their food, which is why keeping lunch and dinner menus fresh, new and exciting is so important. The food itself

Lessons in Retail Leadership

Despite fast-changing customer expectations, shortened product and retail life cycles and rapid technological advancements, many retailers have not taken advantage of opportunities to innovate. By applying new perspectives to established ways of doing business, convenience store retailers can strengthen their competitive and financial positions, improve the customer experience and create a new life cycle of

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Coffee Consumption Surging

One in four coffee drinkers are now choosing gourmet products daily as younger consumers embrace upscale brews. By John Lofstock, Editor.  Coffee consumption tracks strong and steady, according to the National Coffee Association’s (NCA) National Coffee Drinking Trends, with sales data suggesting a solid footing for future growth. Rebounding youth consumption, strong gourmet allegiance and

convevo

Convevo Launches a Loyalty Program for C-Store Retailers

The Digital Deal is an innovative, turnkey text marketing solution aimed at connecting c-stores with their customers. Convevo Partners, a leading convenience store consulting firm, has introduced The Digital Deal, the first ever loyalty program designed specifically for multi-unit and single-store operators. The program is built around a text marketing engine that is fully managed

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Emphasizing a Strong Breakfast Business

Given that the morning daypart is such a high-growth segment, it should be no surprise that the industry’s leading retailers are focusing a lot of effort on solidifying their offerings. By John Lofstock, Editor. Americans are more amenable to buying meals at convenience stores, but won’t budge when it comes to quality, price or convenience

HRPromo

Take the 2012 CSD/Kleiman HR Human Resources Benchmarking Survey

In order to support the convenience store industry’s forecasting and planning responsibilities for the new year, Convenience Store Decisions and Kleiman HR are collaborating to provide insight into the industry’s human resources practices. For the fourth consecutive year, Convenience Store Decisions, in partnership with human resources expert Mel Kleiman is launching a confidential online survey

Finding Your Way with Foodservice

Growing up in New YORK CITY few things were as natural to me as eating out. Even now with three children, a minimum of two meals a day are eaten outside the house seven days a week. The kitchen table is more of a convenient place to store things, like takeout menus and the kids’

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Robinson Takes the Helm at NACS

Incoming chairman promotes advocacy as he prepares to battle swipe fees, fuel standards and tobacco regulations in the year ahead. By John Lofstock, Editor. Renowned author and business strategist Tom Peter once said, “Leaders don’t create followers, they create more leaders.” When it comes to the challenges facing the convenience store and petroleum industry over

Fuel

The Impact of Alternative Fuels

The political momentum to bring renewable energy products to the pumps is strong and growing. But with all the added costs to rebuild the nation’s petroleum infrastructure, is it worth it? By John Lofstock, Editor. Preparing for the future is a complex issue retailers should always be pondering. But in the fuel business this question

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Salinsky Honored by SIGMA

Massachusetts retailer is the 19th operator in 53 years to receive the association’s Distinguished Marketer Award. By John Lofstock, Editor. Few people have seen the convenience store and petroleum industry evolve as has Richard Salinsky, president of Best Petroleum in Lynn, Mass. With more than 50 years of experience and dedication to the industry, Salinsky

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