BP Establishes Website To Assist Fuel Issues

A batch of fuel shipped from BP’s Whiting, Ind. fuel storage terminal contained a higher than normal level of polymeric residue.

BP has set up a dedicated Website to handle inquiries from consumers who may have been affected by a fuel quality issue in the Chicago, Milwaukee and Northwest Indiana areas this week.

BP has determined that a batch of fuel shipped from its Whiting, Ind. fuel storage terminal contained a higher than normal level of polymeric residue. This residue may cause hard starting and other drivability issues.

Unleaded regular and mid grade gas distributed to Northwest Indiana and Southeast Chicago from Aug. 13-20 may have been affected.  A small quantity of premium fuel in the Milwaukee area sold between 10 p.m. Monday evening (Aug. 20) and 6:45 am Tuesday morning was also affected.

BP is identifying any retailers in Northwest Indiana, Southeast Chicago, or Milwaukee who may have received the off-specification fuel and asking them to suspend all sales of the product.  

“We are now actively recovering gas from those affected service stations.  In addition, we are confident that the fuel being distributed now from the fuel storage terminal in Whiting is suitable for use.  We understand how important our consumers’ vehicles are, and we stand by our commitment to our products. Therefore, we are establishing a claims process to reimburse our consumers for the cost of fuel, as well as for any repairs that may legitimately be associated with the off-specification product,” BP said on its Website.

Gas station consumers can use the site to ask questions or get further information on how to file a claim. That Website address is: www.bpresponse.com. Consumers who are experiencing engine problems and believe they received off spec fuel from a BP site can contact BP’s customer service hotline at (800) 333-3991.

 

 

 

 

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