Otis Spunkmeyer Inc Opens New Customer Contact Center

Otis Spunkmeyer Inc. is moving three of its customer contact centers (CCC) to a new Ogden, Utah facility.

A celebration Feb. 25, 2010 at Business Depot Ogden (BDO) complete with a ribbon cutting ceremony marked the dedication of the new CCC about 30 miles north of Salt Lake City. The company decided to move to accommodate current demand and in anticipation of future growth. Migration from existing CCCs currently located in Cincinnati, Ohio, Cayce, South Carolina and Los Angeles, California began this month.

In consideration for current Otis Spunkmeyer CCC team members and the customer base, the transition is to be achieved over an 8-10 week period through June. About 70 employees are expected to be in place by the end of June, with a full complement of 85 employees by Aug. 1. Approximately 20% of the staff will come from current team members relocating to the new facility. 

“The time is right to consolidate into a modern facility where we can enable a heightened service culture. The strategy is based on the ‘Power of One’ approach:  One Culture, One Leadership Team, One Training Experience result in One Employee and One Customer Experience,” said Kym Cadle, Otis Spunkmeyer director of customer care.

The company chose Ogden as the location after an extensive search in partnership with the Labor Analytics Group. “Key considerations were the people of the community and their genuine service orientation, the positive energy and the outstanding quality of life the area offers,” Cadle noted.  

The new CCC – located in the Business Depot Ogden business park encompasses 16,000 square feet. Creative architecture allows for an open ceiling and floor plan that delivers natural light throughout the space by way of low frosted glass cubicle dividers, high exterior windows and three large skylights over the open office areas.

Amenities available for employees include BDO Fitness Facility membership (including basketball and racquetball courts, full gym equipment and onsite spa services) a video gaming room and a tranquil lactation room for nursing mothers. A new, technologically advanced phone and CRM system is being launched in conjunction with the ramp up.

“This is an exciting move for Otis Spunkmeyer and we are very happy to be establishing a customer contact center here in Ogden,” John Schiavo, president and CEO said at the ribbon- cutting ceremony Thursday. “This state-of-the-art facility puts our people first and will provide our thousands of customers with the best service and support in the business. We are looking forward to a long and prosperous affiliation with the Ogden community.”

 

 

 

 

 

css.php