mapco gains some clarity

Mapco Express Inc., a subsidiary of Delek US Holdings Inc. (Franklin,TN) that operates a network of close to 400 stores in the Southeast, has adoptedClarity Systems’ ( www.claritysystems.com)Clarity Performance Management as its planning, reporting and performance-monitoringstandard. During its evaluation, Mapco reviewed several products, but one ofthe main advantages of choosing Clarity was its technical adaptability,

carolina petroleum optimizes fuel ops

Carolina Petroleum Distributors (Charlotte, NC), which owns and operatesmore than 60 high-volume convenience stores under the Petro Express brand inthe Carolinas, has implemented an Internet software solution from TelaPointInc. to streamline and manage its fuel marketing and transportation schedulingprocesses. The retailer is using TelaFuel (www.telafuel.com),a browserbased application suite, to improve management of fuel replenishmentoperations serving

7eleven goes functional

7-Eleven Inc. (Dallas, TX) now offers in its stores Formula 7

serving the upper crust

Not many convenience stores serve Salad Nioise (Albacore tuna withbaby greens, tomatoes, haricot verts, potatoes, hard boiled eggs, anchoviesand nioise olives with a citrus vinaigrette) or Egg Florentine (classicegg salad with parmesan and spinach on a buttery croissant) as part of theirprepared foods offers. Not many convenience stores offer wine tastings and canapsat the bar

the new new normal

The images we see and stories we hear run the gamut, from disturbing to redeeming. America

Decision Makers – September, 2005

Waterway Gas & Wash Co. (Chesterfield, MO) has added Michelle Sausen as its director of merchandising. Before joining Waterway Gas &Wash, Sausen served McLane Grocery Distribution as vice president of sales for the company’s Western and Minnesota divisions. Keith Morrow, chief technology officer for 7-Eleven Inc. (Dallas,TX) and the company itself have been named among

a volatile mixture

With gas prices reaching obscene levels, sales of premium cigarettes could suffer in the short term. The past 10 months have been a pretty wild ride for Julie Van Alyea.Van Alyea, retail merchandise manager for Redwood Oil Co. (Santa Rosa, CA),has noticed a significant change in her most important instore category: cigarettes.While she has heard

club house

Independent marketers have the ability to buy like the big boys. Karen McGuire regards Doug Van Zee, a retail consultant for CHS Inc.,as a key person in her life. As general manager of two Cenex branded locationsin Mitchell, SD, McGuire doesn’t have time to chase down the best deals forher stores. But since she joined

whos afraid of the dark

If the “Monster” Blackout of 2003 taught retailers anything, it’s toprepare for the worst. During that blackout, which affected much of the EastCoast, Ohio and parts of Canada, retailers tried to go on with business as usual—oras well as they could in the dark (see Black Knights, p. 16, Sept. ’03).And as Hurricane Katrina has

the tough questions

Completing parts of the hiring process by way of Web, phone or kiosk can sidestep store-level shortcuts. Faithfully performing every part of the hiring process every time youhire someone is just smart business. The problem, however, is that some hiringtasks are unpleasant and most are so repetitive that managers may be temptedto take risky shortcuts.

csd names 7eleven 2005 chain of the year

Nation’s largest chain honored for culture of innovation. Convenience Store Decisions has named 7-Eleven Inc. (Dallas, TX) its2005 Convenience Store Chain of the Year. The award recognizes convenienceretailingexcellence in marketing and merchandising, operating efficiency and severalother key areas, and is based in part on feedback from industry professionals. “We are especially honored to receive this

visionary

Jim Fiene started his c-store career as a thirdshift worker at a Speedway SuperAmerica store while studying cinematography at a Milwaukee technical college. He dreamed of one day making movies as a big-time Holywood director, but he soon realized the convenience retailing industry provided all the drama and excitement he could ever want. "I thrive

a revolution in portability

Looking for a unique foodservice offer that requires minimal labor and comes with its own edible package? A new company founded by food designer and consultant Nir Adar offers "the first real food innovation since sliced bread." While living in New York, Adar saw how people wrestled with enormous pizza slices and wondered if there

rubber meets the cstore

Customers pulling in to one of Jerry Dorminey's NASCAR-themed convenience storesor travel centers are immediately drawn to the Nextel Cup car on display (above).Thanks to his racing connections (he owned his own race team in the 1960s and'70s), he's able to put an actual racecar on each property, like a shiny metalcalling card beckoning the

wheelindealin

Oregon retailer More of Everything caters to captive audiences in area shopping malls. It also attracts droves of race fans with exclusive and collectible items. Brian C. Bach’s passion for all things NASCAR came gift-wrapped with his DNA. His father, a photographer, freelanced for the Los Angeles Times and covered NASCAR and Indy races at

moe speeds to market

Running a convenience store business comes with its share of benefits.For Brian Bach, co-owner of More of Everything, the perks include a companycar…or van, to be more precise. The van features the logo and addresses of More of Everything's two locations,as well as logos of key vendors who helped Bach and business partner Cory Churchillpay

gallo mondavi 7eleven

The world’s largest convenience retailer readies to ’pour it on’ with the introduction of Thousand Oaks, its own wine brand. (No word yet of a private-label cheese to go with it.) 7-Eleven Inc., the company that “invented” private-label in the conveniencestore space with its now-famous Slurpee and Big Gulp brands (among others),has taken private brands

open pantrys golden egg

Open Pantry Food Marts used its coffee program as the centerpiece for its new bistro-like stores. It’s been so successful that now the company is set to open its own standalone coffee shops. Bubba has always been Open Pantry Food Marts of Wisconsin’s bread andbutter. But if it was going to attract female customers ages

cultivating the greyfields

If a recent visit to one of Philadelphia's premier retail attractions is any indication, America's specialty shopping destinations are in trouble. In late June, I visited Philly's South Street, a kitschy shopping district on the outskirts of Center City known for its funky shops and coffeehouses, "colorful" characters and plenty of places to pick up

Decision Makers – August, 2005

- Stop’n Go of Medina (Medina, OH) has named Rich Frank as its new general manager. Frank had been with Stop’n Go as a consultant and project manager for two years and was instrumental in the implementation of a number of projects, including a prototype Stop’n Go store that opened in late April. – R.J.

the key to consistency

When a particular category— say, foodservice—accounts for almost 12% of the industry’s total inside sales (which it did last year, per the National Association of Convenience Stores’ State of the Industry report), retailers will work to control it as much as possible. In fact, retailers have spent millions of dollars and man-hours to add cost

centralized production

Central Ohio Energy (Mansfield, OH) opened its commissary about threeyears ago. Company executives saw a need for a fresh and consistent productand couldn't pinpoint a vendor that could provide the quality it needed andbe flexible about returns. The Ohio chain operates nine locations: eight In-n-Out Marts and one Easy TripStore. The Easy Trip, which is

coffee better than sex

Some people would sooner swear off "nookie" than give up their morning cup of coffee, according to new research commissioned by Dunkin' Donuts. The donut and coffee chain surveyed close to 1,200 customers (ages 18 to 49) across the country to find that 42% of coffee drinkers say that coffee is a more important or

portion potions

America is a nation of dashboard diners. But Americans are taking a more sensible approach to eating on the go, realizing the need to balance convenience with healthy eating, according to On-The-Go Eating: Consumer Mindsets, Menu Trends and Product/Packaging Innovations, a new report from market researcher Packaged Facts. Key trends covered in the report include

a bitter taste

’Old Salt’ remains the snack category’s strongest draw, but pre-priced items leave an unpleasant taste in the mouths of many retailers. One Arkansas-based merchant opted to take a leading manufacturer’s brands off its shelves over an inflexible pricing policy. No one is irreplaceable. That’s essentially the message Terry Taylorsent one of the packaged snack category’s

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