coffee cup

Businesses Celebrate National Coffee Day

Freebies and deals abound. National Coffee Day is this Saturday, Sept. 29, and many businesses are kicking off the celebration early to maximize a chance to sample their brew to customers. While not all coffee chains have climbed on the National Coffee Day bandwagon—Starbucks, for example, has yet to announce its participation this year—many c-stores,

SavOn Oneida Lake33

SavOn Earns CNY BEST Award

The American Society for Training and Development (ASTD) of Central New York (CNY) gives BEST Award to SavOn stores. SavOn convenience stores has earned first place recognition from the Central New York BEST awards in 2012 for its commitment to workplace learning and performance. This is the first year SavOn applied for the award, beating

SavOn Store Photo

Customer Service Is Key

SavOn convenience stores score exceptionally high on mystery shop reviews for its customer service skills. The convenience store industry has changed its customer service standards the past couple years. Customers expect more out of convenience store employees than ever before, and want some sort of “experience” when they stop by their favorite location. More c-stores

Nice & Envied

Mission accomplished. When John MacDougall challenged his team at Nice N Easy Grocery Shoppes to come up with a company mission statement, he left pretty simple instructions. “Keep it short, keep it focused and let’s be true to ourselves,” he said. The result was a concise proclamation of the chain’s commitment to the customers it

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