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KickBack Rewards Systems to Be Featured at The Tech EVENT

Convenience store retailers looking to drive loyalty can learn all about KickBack’s innovative loyalty solutions by visiting the KickBack team at Booth 401 at The Tech EVENT from May 6-10 in Dallas. It’s crucial that convenience store retailers take a step back now and look at what is coming down the pipeline with loyalty solutions

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Four Tips for Squelching Negative Social Media Backlash

By Ashley Verrill, CRM Analyst for Software Advice and Managing Editor for the Customer Service Investigator Customer service expert, consultant and author Micah Solomon told me recently about one question that consistently dominates group discussion at his public speaking events: “Isn’t my brand and company in danger out there in the social media universe?” The

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Acumera Adds Senior Directors of Sales

Aggressive expansion of sales team to serve growing client base across the country. Acumera, a provider of trusted connection services for convenience stores, is expanding its sales team. The company has hired two new senior directors of sales, Tom Boldt and Dennis Jensen, who will help accommodate Acumera’s growing client base across the U.S. Boldt,

Additech

Additech Announces Chief Technology Officer

“With his expertise and leadership, we anticipate further technical advances that will continue to facilitate Additech’s consumer interface and experience at the pump,” says Additech CEO. Additech, a North American outsourced operator of at-the-pump additive and  interactive merchandising systems, has appointed Richard Kemp to the position of chief technology officer.  Kemp formerly held that role

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Robinson Oil Rolls Out VNET

“Couponing at the pump, combined with targeted offers at checkout, has the ability to drive a significant increase in c-store sales,” says Robinson Oil president. Robinson Oil, following an initial PAYMEDIA pilot, is now implementing VeriFone Digital Network (VNET) at all of its 34 Rotten Robbie retail locations in Northern California. Couponing is the newest

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Victory Marketing Installs Express Ordering

“The Express Ordering solution is a perfect balance of productivity and customer service, with a modern edge,” says director of foodservice at Sprint Mart. Victory Marketing LLC, a Mississippi-based convenience store chain branded Sprint Mart, has selected Gilbarco Veeder-Root’s Passport POS with Xpedient, Express Ordering, to increase high margin sales and boost efficiency throughout its

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The Economics of Energy Efficiency

Convenience stores and many other retail segments have been able to slash operating costs with LED lighting and other equipment upgrades. By Erin Rigik, Associate Editor. Convenience store chains big and small are finding ways to save money while improving the store experience for customers with energy efficient technologies. When Wawa Inc. was searching for

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The Pantry Inc. Launches Forecourt Media Trial

The Pantry installs Encore 700 S Dispensers across its network of sites. Gilbarco-Veeder Root and The Pantry Inc. have announced a continuation of their exclusive supply agreement for all fuel dispense, payment and automatic tank gauging (ATG) products and services. As part of the relationship, The Pantry will pilot Applause TV with Outcast as its

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Mansfield Oil Honored As Business Technology Innovator

Mansfield’s Entinuum project works to alleviate transactional complexities in the downstream energy sector.             For the third consecutive year, Mansfield Oil Co. has been named to the 2012 InformationWeek 500, a list comprised of the most innovative users of business technology in the U.S. The annual list was revealed at a gala awards ceremony during

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Learning from Wyndham’s Data Breach

How you respond before, during and after your credit card data has been compromised will have a major impact on your chain’s ability to survive a security fiasco. By Erin Rigik, Associate Editor. In today’s high tech world, no one is immune to a breach. This June, The Federal Trade Commission (FTC) sued hotel dynasty

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Network Video Recorder

Observint Technologies has launched a 16-Channel Embedded Network Video Recorder (NVR); the first in the company’s new Solstice line of high-performance, aggressively-priced video security products. The compact NVR provides a powerful turn-key IP security solution, ideal for small to medium-sized businesses. Optimized for low power consumption, the all-in-one Solstice 16-Channel Embedded NVR comes loaded with

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Wing Bar

The Champs Chicken Wing Bar is the newest concept from Pro Food Systems. It brings together high quality marinated jumbo chicken wings, marinated boneless wings and a full line of premium sauces with the best technology in self service hot food application. The Champs Chicken Wing Bar will allow foodservice operators to capture quick-service lunch

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Survey Shows Men Are Biggest Mobile Shoppers

Men most frequently shop on mobile while at the office, while 12% of women use mobile to shop while in the waiting room at the doctor’s office. In the mobile and digital age, men have surpassed women shoppers with 45% of men having made a mobile purchase vs. 34% of women, according to a new

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Walgreens Helps Customers Navigate In-Store

Walgreens creates a new app to help customers find what they need on their shopping trips. Walgreens partnered with aisle411, a mobile retail navigation service, to create a virtual map of its store layouts for smartphones. Walgreens is the first national retailer to map all of its stores with a mobile app. The app will

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Understanding Today’s Tobacco Customers Presentation Available

cciPanel gives retailers and marketers the scoop on what are today’s tobacco buying trends. Management Science Associates (MSA), Paradigm Sample and Convenience Store Decisions teamed to present a free Webcast Thursday afternoon to discuss the habits of tobacco consumers at U.S. c-stores. The Webcast will be archived and available for all people at csdecisions.com later

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Lone Star Installs Gas Island Vending

Vendgogh’s vending system allows customers to purchase cold drinks at the pump. Douglass Distributing Retail Co. is partnering with Vendgogh LLC to pilot gas island vending at their Lone Star Food Store No. 50 in Sherman, Texas—the first installation of its kind in the state of Texas.  Vendgogh’s patented, UL-approved vending systems integrates seamlessly with

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Retailers Lost More Than $34 Billion To Theft in 2011

Report shows a $2.6 billion decrease when compared to the $37.1 billion loss recorded in the previous report. Retail theft, including shoplifting, employee theft, administrative error and vendor fraud is down, according to an annual survey recently conducted by the University of Florida with a funding grant from ADT Commercial Security, soon to be Tyco

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Ryko Solutions Drives Into Summer

Revenue building enhancements, such as changes to SoftGloss MAXX, Radius, Pulse and Conveyor, increase wash counts and trim costs for car wash operators. Ryko Solutions Inc., a full spectrum car wash equipment, chemicals and service supplier in North America, is ready for a summer of increased wash counts, reduced costs, and more profitable car washes

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Wayne Introduces Wayne Helix Family of Fuel Dispensers

Fuel dispenser line emphasizes design, security and advanced technology. Wayne, a global innovator of fuel dispensers and technologies, has announced the arrival of the Wayne Helix fuel dispenser line, emphasizing intelligent design, transaction security and advanced technology. Wayne developed Helix as the result of extensive research working closely with customers, retailers and users from around

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Kwik Trip Touts Bit9 Benefits In Webcast

On Wed., June 13, Bit9 presented a Webinar titled “Protecting POS Systems: Kwik Trip Inc. Shares Their Experience.” Bit9 stops advanced persistent threats by combining real-time sensors, cloud-based software reputation services, continuous monitoring and trust-based application control and whitelisting—eliminating the risk caused by malicious, illegal and unauthorized software. Managing Data Threats As data relevance grows,

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Gilbarco, Shell And Motiva Agree On Passport Service Offerings

Gilbarco Veeder-Root, Shell Oil Products US and Motiva Enterprises LLC signed an agreement, letting Gilbarco offer Passport services to Shell-branded gas stations. Gilbarco Veeder-Root, Shell Oil Products US and Motiva Enterprises LLC (Shell) signed an agreement to let Gilbarco provide Passport service offerings to thousands of Shell-branded stations in the U.S. The agreement gives Shell-branded

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POS in Your Palm

Mobile technology is changing the retail landscape, offering a bevy of options for retailers to consider. By Erin Rigik, Associate Editor. In today’s ever-evolving world of mobile payment technology, anyone with a mobile phone can take credit card payments, from a neighbor running a garage sale to an entrepreneur building a small business. Now, this

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Bit9, Kwik Trip Webinar Addresses How To Secure Your POS System

Bit9 and Kwik Trip are offering a Webcast to help retailers better protect their businesses from breaches. Some 85% of the breaches that occurred in 2011 involved POS terminals and servers, according to a 2012 Verizon Data Breach Investigation Report. Retailers understand the growing challenges they face in securing their POS systems, but many remain

Pinnacle

Handheld Inventory

The Pinnacle Corporation plans to launch its new Handheld Inventory Management solutions as part of the Manager Workstation product line. Pinnacle’s Retail C-Store Solution Suite offers features for convenience store retailers to control inventories, and the new Handheld Inventory Management solutions provides an extension of those features onto the store floor. The device helps store

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New Loyalty Platform At CITGO

CITGO integrates new loyalty system with the help of Pinnacle. CITGO announced that Loyalink, its loyalty platform, has been approved as a new offering with its Loyalty Bucks program. Loyalink allows retailers to create customized programs for their organizations and customer bases. CITGO partnered with a small group of loyalty solution and service providers in

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