Things I Learned on the Way to the Convenience Store

The term “blessed” is trite but, in this case, true: My journey through the convenience store industry has seen me blessed with the friendships of so many special people. More than a few of them fit the mold reserved for greatness. I’d like to share some of the wonderful wisdom I’ve learned from them.

You Are Known by the Company You Keep

The contacts and friends you make in this industry can become lifelong confidants. This one’s personal. As the saying goes, this is not my first rodeo, but amazingly I’ve come through with very few of life’s saddle sores. Now in my 40th year in the industry, I’ve worked for some amazing people, learned many valuable

What’s Your Solution?

SKU SLEUTH … Rick Cosmer, vice president of retail sales and operations at Mansfield Oil Co. in Georgia, has found cutting-edge back-office systems can offer huge payoffs in terms of data analysis and sales tracking. Cosmer said the most powerful piece of his system allows him to drill down J.D. to individual products to determine

Simon Says: Refine Your Retail

Don Glenn and Jake Leatherman had just wrapped up three store visits to Atlas Oil customers in southern Michigan when their conversation turned from coffee to a slightly more slippery substance: petroleum. “Four dollars,” said Glenn, director of retail sales at Taylor, Mich.-based fuel distributor Atlas. “That’s where everybody’s world changed.” Leatherman, Atlas’ senior retail

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