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The Importance of Making a Great First Impression

Something as simple a smile and a “thank you” goes a long way in elevating the customer service experience. By Jim Callahan. The saying goes, and I so agree, that you never get a second chance to make a first impression.In the business world, when you are expected to be a leader, this is something

Inspiring Leadership in Those Around You

Master Chief Petty Officer David A. Lindenberger. He is the toughest man I’ve ever met. As the senior enlisted man aboard the submarine USS Providence during my time in the Navy, he was known simply as Chief of the Boat or the COB. He wasn’t a particularly big man, maybe an iron fist taller than

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Mark Bierley Resigns From The Pantry

As The Pantry searches for a new CFO, Berry Epley, vice president and corporate controller, will assume Bierley’s responsibilities until a successor is found. The Pantry Inc. an independently operated convenience store chain in the southeastern U.S., announced today that Mark Bierley, the chief financial officer (CFO) of the company, is resigning effective May 25,

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Altria Chairman and CEO To Retire

“Now is the time to transition leadership to people of an age to guide the company through its next phase of growth,” says Altria CEO. Altria has announced that Chairman and CEO Michael Szymanczyk, 63, has decided to retire after 23 years of distinguished service to the company, including four years as chairman and CEO

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Kum & Go’s Chief Operating Officer To Retire

An internal and external search is being launched for a new chief operating officer. Kum & Go Chief Operating Officer Dennis Folden is retiring from the company later this summer.  According to Folden, after more than four decades at Kum & Go, he felt the timing was perfect. “I have been honored to serve Kum

Kroger Names President of Cincinnati/Dayton Division

The Kroger Co. has named Sukanya Madlinger president of Kroger’s Cincinnati/Dayton Division, replacing Geoff Covert, who has been named senior vice president, retail operations for the company. “Sukanya focuses every day on ways Kroger can best serve our customers and their families,” said Rodney McMullen, president and chief operating officer of Kroger. “Her experience and

7-Eleven Hires Presslink Printing Ltd.

7-Eleven Inc. recently awarded two of its print management and print fulfillment contracts to a new single-source provider. Chris Hetterich, president of Dallas-based Presslink Printing Ltd., led a collaborative effort with one of his long-time print supply chain partners to secure the business. The team of printing and fulfillment industry veterans replaced two incumbent 7-Eleven

Awards Ceremony, Humanitarian Effort Highlight Thorntons’ Annual Meeting

By John Lofstock, Editor “The work we do everyday to satisfy and exceed our customers’ expectations is a result of the outstanding work of the people in this room and I’m proud to work alongside all of you.” That was the message sent last night by Matt Thornton, president and CEO of Thorntons Inc., the

Lending Outlook 2010

At the NACS Sumitt in Chicago this week, a panel of experts spoke to the c-store industry on today’s lending environment. “It is clear to me this would be a hot topic for many people in this room,” said Joseph Sheetz, executive vice president of finance for Sheetz Inc., who moderated the session. Panel participants

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