By John Matthews, president of Gray Cat Enterprises. “Badges? We ain’t got no badges. We don’t need no badges! I don’t have to show you any stinkin’ badges!” – from The Treasure of the Sierra Madre. As a small business owner, you may wonder why one would need to get organized from a policy and [...]
As rising gas prices continue to shrink profits at the pumps, having a strong foodservice offering can drive customers into convenience stores. By Marilyn Odesser-Torpey, Associate Editor. A growing number of retailers are choosing to go the brand name route, partnering with high profile quick-service chains or turnkey commissary-style suppliers. Convenience Store Decisions asked some [...]
“I am putting myself to the fullest possible use, which is all I think that any conscious entity can ever hope to do.” — From the HAL 9000 computer, 2001: A Space Odyssey When it comes to technology solutions for your business it is easy to get carried away with the latest-and-greatest gadgets and solutions. [...]
By John Matthews, founder and president of Gray Cat Enterprises Inc. “What we’ve got here is a failure to communicate” – from the movie, Cool Hand Luke Fire. Aim. Ready. If this is your communications plan…..you may want to read on. Amazingly, many companies do not think about communications—both internally and externally—until it is a [...]
By John Matthews, founder and president of Gray Cat Enterprises Inc. Feb. 11 was a milepost of sorts – I turned 50! As I enter the second half of my life [sic], I look back at the first 50 years with a great sense of pride and exuberance. I have been blessed with the opportunities [...]
By: John Matthews, founder and president of Gray Cat Enterprises Inc. If you feed them, they will come…. One of the most successful local store marketing (LSM) tactics to build into your daily operations is a sampling strategy for your products. If your retail establishment is foodservice, your customers will want to taste the product. [...]
By: John Matthews, founder and president of Gray Cat Enterprises Inc. When a multi-unit organization begins to grow, one common step in this process is the creation of advertising and purchasing co-ops that enable stores to pool their financial and strategic resources. Generally, co-ops are determined using Designated Market Areas (DMA) of which there are [...]
By: John Matthews, founder and president of Gray Cat Enterprises Inc. “The nice thing about not planning is that failure comes as a complete surprise rather than being preceded by a period of worry and depression.” – author unknown If you get in a car in Chicago with the intent of driving to Los Angeles, [...]
By: John Matthews, founder and president of Gray Cat Enterprises Inc. Sports sponsorships are terrific ways to build your brand through local store marketing, because they are so flexible in nature. Creating and fostering a relationship with a local team, while customizing your sponsorship to suit your needs, can catapult your brand further than simply [...]
By John Matthews, founder and president of Gray Cat Enterprises Inc. “It’s not what you know, it’s who you know.” This adage held true in your first job search and still holds true today in business. Building and fostering long-term business relationships not only enable you to be connected to the key decision makers in [...]
By John Matthews, president of Gray Cat Enterprises Inc. There is a day no operator looks forward to—a day when one of their stores closes for business. Whether it is your only store or you are the franchisor, and it is one of your franchisees stores, closing a store can have a direct impact on [...]
By John Matthews, founder and president of Gray Cat Enterprises Inc. When it comes to the long-term success of a business, one of the key drivers is prudent capital re-investment. Unlike operational expenses that are used to run the daily business or working capital to purchase inventory, money invested in the business that yields incremental [...]
By John Matthews, founder and president of Gray Cat Enterprises Inc. Over the course of the last eight years, I have delivered a speech called “Local Store Marketing for Retailers” at least 50 times. This speech is designed to give retailers – both single store and multi-unit operators–a number of marketing ideas that they should [...]
By John Matthews, founder and president of Gray Cat Enterprises Inc. “You can’t manage what you don’t measure.” Key Performance Indicators (KPI’s) are a vital resource to managing your business. Each selected KPI can be your bellwether indicator for all departments and take the guesswork out of your strategy. Rather than relying on old adages [...]
By John Matthews, founder and president of Gray Cat Enterprises Inc. One of the most-asked questions I hear from store owners is “What sales volume does my store need in order to make money?” While it would be convenient to rattle off a sales figure off the top of my head, it undoubtedly is a [...]