Last Chance to Take the 2014 CSD/Kleiman HR Human Resources Benchmarking Survey

In order to support the convenience store industry’s forecasting and planning responsibilities for the new year, Convenience Store Decisions and Kleiman HR are collaborating for the 6th consecutive year to provide insight into the industry’s human resources practices. Convenience Store Decisions, in partnership with human resources expert Mel Kleiman is launching a confidential online survey

domino cstore

Domino Food and Fuel Teams With PeopleMatter for Online Applications

Domino Food and Fuel Inc. (www.dominocstores.com), a subsidiary of Clinton, Okla.-based Elmer Smith Oil Co., and PeopleMatter, a comprehensive human resources platform designed specifically for the service industry, announced a collaboration to automate HR processes using PeopleMatter HIRE. With 14 locations, the Oklahoma-based convenience store chain is happily throwing away all paper applications to embrace

money

Weathering the Economic Storm

C-store retailers express optimism as financial conditions continue to slowly improve. by Mel Kleiman, Contributing Editor. While we were able to summarize the major findings of the 2012 CSD/Humetrics Human Resources Benchmarking Survey earlier this year, there are a few more interesting facts to share concerning the responses to our first question: “How was the

FLASHFOODS

Flash Foods Captures Real Returns In HR Automation

“Hiring managers give feedback on how much faster they are able to complete the interview and hiring process,” says Flash Foods’ director of training. Flash Foods, a self-sustained convenience store chain with more than 195 locations throughout Georgia and Florida, and PeopleMatter, a comprehensive talent management solution specifically designed for the convenience store industry, have

Hired

Managing Today’s Retail Workforce

As major shifts in the economy have created unparalleled effects on the labor market, CSD has partnered with Humetrics to help c-store operators benchmark their hiring practices and employee costs. By Mel Kleiman, Contributing Editor. In an ongoing effort to support the convenience store and petroleum industry’s forecasting and planning responsibilities, Convenience Store Decisions and

CustomerServiceLarge

Survey Examines Employee Engagement Levels

Study shows employee engagement is slowly returning, but it is still far below acceptable levels, according to the president of Modern Survey. Modern Survey, a human capital measurement and analysis company, has the released its Spring 2012 National Norms Survey on employee engagement levels in the U.S. workforce. Conducted in March 2012, the most recent

Roadrunner

Roadrunner Partners With PeopleMatter

“PeopleMatter has an understanding and focus on our industry that is unparalleled,” says Roadrunner CEO. Roadrunner Markets, a nearly 35 year-old company operating more than 92 convenience stores throughout the Southeast, today announced a partnership to implement the PeopleMatter Platform. The PeopleMatter Platform is an integrated software system that helps employers manage all of their

kum-and-go copy

Kum & Go Names “Supervisor of the Year”

Shannon Michels receives special honor. Shannon Michels, a Kum & Go associate since 1998, recently received the company’s prestigious “2011 Supervisor of the Year” award.  This marks the third straight year the company has recognized the Minot, N.D., native.  Michels, who resides in Williston, N.D., earned “2010 National Division Supervisor of the Year” and “2009

HRPromo

Take the 2012 CSD/Kleiman HR Human Resources Benchmarking Survey

In order to support the convenience store industry’s forecasting and planning responsibilities for the new year, Convenience Store Decisions and Kleiman HR are collaborating to provide insight into the industry’s human resources practices. For the fourth consecutive year, Convenience Store Decisions, in partnership with human resources expert Mel Kleiman is launching a confidential online survey

MasterBilt

Steve Asay Joins Master-Bilt

Master-Bilt, manufacturer of a full line of commercial refrigeration systems for over 70 years has appointed Steve Asay as National Accounts Manager-Refrigeration, effective immediately. Prior to his appointment with Master-Bilt, Asay served as vice president sales and marketing for Kairak/ITW. With his many years of experience in the refrigeration industry, Asay’s primary goal with Master-Bilt

employee

The ABC’s of ASPC

Understanding average sales per customer can stop employee theft in its tracks. By Jim Callahan. Human resources guru Mel Kleiman preaches that 20% of employees are basically honest, 20% are basically dishonest and the rest tend to gravitate toward the middle—depending on how management handles the dishonest employees. The following is designed to identify and

NAGlogo

Are You Prepared for FDA Tobacco Inspections?

As the FDA’s Center for Tobacco Products (CTP) begins to implement tobacco regulations, the tumult surrounding tobacco at retail shows no sign of abating. In fact, the future of cigarette retailing will depend largely on retailers themselves. This issue and more will be addressed at the National Advisory Group (NAG) conference, September 10-13th in Savannah,

fueling awareness

Fueling Awareness Pink Ribbon Apparel Campaign Back for October 2011

GKdirect (formerly Lion Uniform Group) is excited to once again offer pink ribbon apparel this year for the annual Fueling Awareness, an Industry United for a Cure campaign. In workplaces across the country, employees will wear company-branded pink ribbon Awareness Apparel to show their commitment to a cure for breast cancer. Many convenience stores large

haskel

Haskel Thompson & Associates Completes Acqusition

“We also now have a greater presence in targeted areas where we see additional opportunities for growth,” says president of Haskel Thompson & Associates. Haskel Thompson & Associates, an executive search firm in the convenience store & retail/wholesale fuels industry, has completed the acquisition of National Executive Personnel, an executive recruiting & consulting company in

storeemployee

Improving Retail Retention

In a down economy, employees have fewer job opportunities, but retailers would be remiss to overlook company morale simply because employees have fewer options. By John Lofstock, Editor. We live in a 24/7 stressful society, filled with uncertainty in the job market, the economy, competition, etc. A large percentage of employees admit to being unhappy

stripes

Susser Welcomes Three Individuals To Leadership Team

New leadership members bring a wealth of experience and are expected to help drive growth in key areas for Susser. Susser Holdings Corp. has appointed three new members to its leadership team: • Gail Workman as senior vice president of sales and operations with Susser Petroleum Co., Susser’s wholesale fuel subsidiary, based in Houston •

employee

Cultivating the Leaders of Tomorrow

Training employees to accept responsibility when they stumble will help groom the next generation of industry executives. By Jim Callahan. My wife called me one morning this week with a quote that gave us both pause to stop and think: “When you stumble, make it part of the dance.” I took some time to analyze

pantrycstore

Operations Vice President Leaving The Pantry

“The company appreciates Mr. Williams’ dedication and hard work over the years and wishes him the best in his new endeavors,” the company says. The Pantry Inc. has announced  that Brad Williams, senior vice president of operations, has announced his decision to leave The Pantry. “During his 13-year tenure Mr. Williams has made many important

excentus

Excentus Corp. Announces Employee Promotions

New CAO and president/COO take the helm at Excentus Corp. Excentus Corp. has appointed Brandon Logsdon as president and chief operating officer and Jim Mills as chief administrative officer of the company. The appointments were announced at a recently company town hall meeting by Dickson Perry, founder, chairman and CEO of Excentus Corp., a provider

mcdonalds

McDonald’s Announces Nationwide Hiring Event

As it looks to revamp the “McJob,” McDonald’s highlights employees who have successfully climbed the ranks to top company positions as it recruits new hires. C-store operators better hold on tight to their employees this April, as McDonald’s Corp. hosts a nationwide hiring event, to fill positions ranging from cashier to manager, scheduled for April

cardtronics_-_logo

Cardtronics Introduces New Vice President of Sales

“Cardtronics’ merchant sales team immediately strengthens its channel expertise with the addition of Lucia Crater,” says executive vice president. Cardtronics Inc., a global retail ATM owner, welcomes Lucia Romanello Crater — a sales executive with a 22-year record of success in the convenience store industry — to Cardtronics as the company’s new vice president of

Quick Chek Convenience Store

Quick Chek Named One Of The Best Places To Work

“Quick Chek’s true mission and core values revolve around operating as an outstanding place to work,” says vp of human resources. Quick Chek, which operates more than 125 food store locations throughout New Jersey and the southern New York metro area, has been named one of the Best Places to Work in New Jersey for

employee, human resources

Performance Reviews: All Pain, No Gain

Few activities in the workplace polarize like employee reviews. Some see them as subjective, one-sided and something companies should eliminate entirely. By Mel Kleiman, Contributing Editor. I despise performance reviews. In my 30-plus years of running a business, speaking and consulting, I’ve found that my personal distaste for performance reviews is shared by so many

mtwsquare

Manitowoc Announces Leadership Changes

Manitowoc Foodservice announces organizational changes to align with corporate strategies in support of its commitment to offer innovative equipment solutions to its customers throughout the foodservice industry. Effective immediately, Larry Bryce will become executive vice president of Refrigeration Solutions for the Americas. Companies reporting to Bryce include Manitowoc Ice, Multiplex, Servend, Delfield Custom Solutions, McCall,

Couche-Tard’s Digital Signage Network Adds Bluetooth Connectivity

In 2011, some 1,400 Mac’s/Couche-Tard convenience stores in Canada are set to be connected by a digital signage network that includes bluetooth enabled technology, operated under a new partnership between Toronto-based iSIGN Media Solutions and Pinpoint Media Group, Mediacaster Magazine reported. Using iSIGN’s patent pending interactive advertising solution is expected to expand the advertising content

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