Seasonal promotion features chance to win ‘gas for life.’ Leading gas station chains Phillips 66, 76 and Conoco are encouraging travelers to hit the road this summer through a seasonal promotion that offers drivers the opportunity to win free gas for life, among more than 6,000 other prizes. With automobiles as the primary means of…
Customer Service Is Key
SavOn convenience stores score exceptionally high on mystery shop reviews for its customer service skills. The convenience store industry has changed its customer service standards the past couple years. Customers expect more out of convenience store employees than ever before, and want some sort of “experience” when they stop by their favorite location. More c-stores…
CVS Creates Summer Fuel Perks
CVS lets drivers save up to $50 on high gas prices this summer at ExxonMobil or Shell stations CVS/pharmacy plans to give members of its ExtraCare program free gas cards throughout the season with its “Earn Free Gas” promotion. The program will allow more than 69 million active cardholders to earn up to five $10…
Big Apple Plants the Seeds for New Growth
After rebranding a number of its locations under the CITGO brand, Big Apple Food Stores looks to expand its retail portfolio in 2012. By Erin Rigik, Associate Editor C.N. Brown’s Big Apple Food Stores has had a busy 12 months. The 82-store chain with locations in Maine, New Hampshire and Vermont, completed an aggressive push…
Shop Around The Clock
7-Eleven has an array of gifts for last minute shoppers this holiday season. With retailers opening their stores even earlier for Black Friday door-buster sales, shoppers started the hunt for December holiday deals as early as Thanksgiving evening, jockeying for flat-screen TVs and fighting over waffle irons. But shopping in the middle of the night…
Understand the Rules Customer Service
One unhappy shopping experience can influence the behavior of 16 customers. Can you afford to lose that business? By Jim Callahan. Great customer service is still and will always be the hallmark of any successful retail business. As convenience store operators we have high standards to compete with. For example, it is standard practice in…
Irving Oil Awards Free Gas for a Year
Walter Kalil of Newburyport, Mass., wins free fuel thanks to the Irving Rewards gas savings program. Walter Kalil of Newburyport, Mass., has won free gas for a year thanks to Irving Oil. Kalil is one of six New England residents who will receive $2,100 worth of Irving gas cards for participating in the Irving…