Indulging Consumers with Upscale Foodservice

Rocky Trail knows a traditional foodservice offering anchors his sprawling Minnesota travel center. But when he wanted to expand the program, he turned to a nontraditional c-store brand. Above all else, it was the national recognition of Cold Stone Creamery’s name that prompted Trail, president of Trail’s Travel Center of America in Albert Lea, Minn.,

Wawa Dons the Dinner Apron

When The NPD Group released findings last month on a study of consumer trends in the struggling restaurant industry, particularly the industry’s dwindling lunch and dinner traffic, NPD Vice President Harry Balzer boiled the results down to raw basics. "Make no mistake," Balzer said, "Americans don’t want to cook. We’re just trying to figure out

Retailers Salute Their Leading Suppliers

Despite the much-ballyhooed growth of chains like Walgreens, Starbucks, Dunkin’ Donuts and Wal-Mart, it is convenience stores that remain an important daily stop for the nation’s busy consumers. As a result, convenience stores represent a powerful sales opportunity for product and service supplier companies, CSD set out to find the industry’s top performers as identified

Dispensed Beverages (Hot)

TOP PERFORMERS Sara Lee Foodservice S&D Coffee Kraft Foods Inc. HONORABLE MENTIONS Farmer Bros. Boyd Coffee Co. In a recent issue of Time, Starbucks CEO Howard Schultz said he returned to his post as head of the Seattle-based coffee chain in part because he was concerned about "the growing competition from convenience stores." It took

Prepared Foods/Fresh Bakery

TOP PERFORMERS Sara Lee Foodservice Bon Appétite Ruiz Foods Inc. HONORABLE MENTIONS Tyson Foods Prairie City Bakery Don Miguel Mexican Foods Inc. A solid bakery program is crucial for building breakfast daypart sales. In an effort to secure those morning dollars, convenience retailers have added bakery programs, which they hope will in turn boost their

Branded Fast Food

TOP PERFORMERS Subway Subs & Salads Hunt Bros. Pizza Dunkin’ Donuts HONORABLE MENTIONS McDonald’s Corp. Hot Stuff Foods Blimpie Foodservice remains among the strongest in-store categories for convenience store owners, and fast-food brands are helping drive the business. According to the 45 key decision makers to participate in the CSD Brand Preference Study, Subway, Hunt

Coffee’s Hotter Than Ever

Data released by the National Coffee Association shows the market penetration for coffee has surpassed that of soft drinks, reversing a 20-year pattern. Fifty-seven percent of American adults drink coffee daily versus 51% for soft drinks. Coffee drinking among 18-24 year-olds also jumped 6%, the fourth year in a row for such an increase. Given

C-Stores Make Pizza Time

ore than a century ago, Italian peddlers would walk up and down the cobblestones street of New York, Chicago and Philadelphia selling pizza from metal drums they carried on their backs. Then pizzerias started opening in and around major cities in the 1900s. Eventually chain pizza deliveries like Little Caesars, Pizza Hut and Domino’s began

Spicing Up the Roller Grill

Thanks to a surge of new products focused on ethnic diversity, the roller grill—the original anchor for most convenience store hot food programs—is hotter than ever before. "Customers automatically associate c-stores and roller grills. It’s been a source of great sales for us," said Scott Huggins, a marketing specialist for San Antonio-based Tesoro Petroleum Corp.

What’s Cooking?

Speed, ease, safety and energy savings—those are the challenges that convenience store operators face each day as they serve fresh foods, both hot and cold, to on-the-go eaters with deadline-driven lives. Fortunately, innovations in foodservice equipment are helping them meet the needs of this demanding customer base and do it better than ever before. Jerry

Foodservice Workers: How to Hire the Best

As convenience stores evolved from quick stops to full-blown foodservice centers that compete with the likes of Starbucks and McDonald’s, the need for top-notch employees has become as important as ever. Despite the increased demand required of employees, experts believe leading convenience store operators are in a good position to attract outstanding employees, they just

Finding the Right Foodservice Program

With gas margins in the gutter and operating costs nearly doubling over the past five years, the 35% margin foodservice offers has been a savior of sorts for Mike Harrell, president of Jernigan Oil Co. Inc., a fourth-generation marketer in Ahoskie, N.C. that operates 25 Duck Thru convenience stores. It doesn’t help that North Carolina,

A [Private] Affair

More. That’s what convenience store customers can expect to see of private-label brands–and what convenience store operators need to do in order to make those brands successful. The costs are too low, opportunities to build brand equity and loyalty too high, quality is rising too quickly and the benefits are too numerous for retailers with

Private Label Case Study: Tesco

Jim Hertel, the senior vice president of retail consultant Willard Bishop, spotlights international retailer Tesco PLC’s Fresh & Easy concept, which at presstime had been rolled into eight stores in Phoenix, with 26 more planned. Hertel noted that Tesco’s use of private label brands "turns a lot of conventional wisdom upside down. Many food retailers

Making It in the Marketplace

Driving business with new products is hardly a novel idea, but it’s also one that convenience store retailers rarely use to their advantage, said David Bishop, a partner with research and consulting firm Willard Bishop in Barrington, Ill. When retailers actively participate in the process of bringing a new product to the marketplace by helping

The Building Blocks of Foodservice

Experts have long espoused the theory that breakfast is the most important meal of the day. It’s a supposition that foodservice purveyors across the retail spectrum are clinging to as they revamp their foodservice programs focused on upscale coffee programs and product portability. NACS’ 2007 State of the industry numbers show the food category is

Homer Simpson? Hardly!

No one sells food that is both fresh and convenient in the U.S., sniffed a retailing analyst quoted by the London Economist last year. “The typical American convenience store consumer is Homer Simpson.” Oh, really? Tell that to the hundreds of customers who stood in line waiting for giant British food retailer Tesco’s first Fresh

Building Breakfast Sales

Chains like McDonald’s, Starbucks and Dunkin’ Donuts have been busy overhauling their foodservice programs to capitalize on the increased demand for breakfast items, described by foodservice experts as the fastest-growing daypart segment. Convenience chains like 7-Eleven, however, are well ahead of the curve already owning a popular line of breakfast items that continues to expand.

Satisfying Hunger and Thirst

Anyone who’s ever tried to satisfy an urge to snack with a bag of salty chips knows that you have to have a drink to do it right.  That, of course, is the basis of cross-marketing: linking the desire for one product to a perceived need for another—and offering customers cost-saving deals that combine their

Identifying More Effective Profit-Building Strategies

“In a business like cigars, where unit volume is growing 10% plus year-over-year, emerging strategic thinking in convenience retail suggests that retailers can grow even faster by employing a “price-for-volume” strategy for key products.” David Bishop, partner, Willard Bishop This summer, we examined how convenience retailers could manage the cigar category differently to realize above-market

Hess Reaches Deal with Dunkin’ Donuts

Hess Corp., operator of more than 1,350 convenience stores in 14 states from Massachusetts to Florida, announced an exclusive agreement with Dunkin’ Donuts, to offer high-quality coffee, hot chocolate and donuts in a new self-service offering. "We are thrilled at the opportunity to provide greater value to our customers by partnering with an outstanding brand

sara lee named exclusive provider of dunkin donuts coffee

Sara Lee Corp.’s Foodservice division has partnered with Dunkin’ Donuts to be the exclusive provider of Dunkin’ Donuts coffee to foodservice outlets across the country.   This new multi-year agreement now gives Sara Lee the right to sell and market Dunkin’ Donuts coffee throughout the foodservice channel, to locations such as office buildings and cafeterias.

Sara Lee Named Exclusive Provider of Dunkin’ Donuts Coffee

Sara Lee Corp.’s Foodservice division has partnered with Dunkin’ Donuts to be the exclusive provider of Dunkin’ Donuts coffee to foodservice outlets across the country. This new multi-year agreement now gives Sara Lee the right to sell and market Dunkin’ Donuts coffee throughout the foodservice channel, to locations such as office buildings and cafeterias. Sara

big news from hot stuff foods

Big Stuff 52-inch pizza launched to cater to big parties and appetites. Hot Stuff Foods CEO John Fontana had one request from the company’s research & development team: “Give me wow!” Responding to the order, the company has developed the Big Stuff Crowd Pleaser Pizza – a 52 inch party pizza ideal for “wowing” hearty

us foodservice market booming

New report claims gourmet/premium foods and drinks industry should rise to $96 billion by 2012. “Gourmet, Specialty and Premium Foods and Beverages in the U.S” reports that connoisseurs craving gourmet, specialty and premium foods and drinks, consumed mass quantities in 2007 valued at $59 billion, a growth of 10.9% over 2006, according to a study

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