the benefits to customers

Advances in technology enable efficiency while providing an attractive return on investment. Self-service ordering kiosks have been in use for more than four years. The reasons for their staying power are many, but the bottom-line is that kiosks please both c-stores and their customers. Can you imagine being able to take multiple orders, simultaneously? That’s

selfserve kiosks poised for explosive growth in retail

By 2007, sales could reach nearly $1.3 trillion in kiosk transactions. Self-service kiosks are a growing trend in retailing that is expected to accelerate five-fold in sales during the next two years. By 2007, sales could reach nearly $1.3 trillion in kiosk transactions, something savvy convenience store, truck stop and travel plaza operators need to

from bubba to betty

For a channel centered around serving blue-collar, 18- to 35-year-old men, how can it evolve to attract the finer sex while not alienating its existing customers? It’s no secret that women are a mystery. Ask any man who has ever tried to figure out how to attract a woman or make her happy. Many thought

cooking at the speed of light

A new breed of supercookers promise to cook food faster than you ever imagined. Here’s what you need to know to buy a unit. When you hear the term “fast food,” most don’t think of fresh, elaborate food that’s prepared quickly. But that’s changing. Manufacturers have recently developed and continue to refine equipment for highspeed

display cases run hotcold

A great display of food will stop customers in their tracks. Here’s what you need to know to buy merchandising equipment that will make your food look irresistible. Not too long ago, food-merchandising equipment was limited to a few grocery store-type cases from only a few manufacturers. Today, there is a wide range of quality

faceoff

Fuel Hedging: Aggressive or Moderate? Face-off is a regular feature in Convenience Store Decisions that gives retailers, suppliers and consultants an opportunity to debate the issues affecting the convenience store and petroleum industry. Have an idea for Face-off? Contact John Lofstock at 201-845-2468 or via email at jlofstock@penton.com. Aggressive:Philip J. Baratz, C.T.A.President, Angus Energy Inc.

campus competition

From coast to coast, colleges and universities operate campus convenience stores, offering everything from entres to organics— and, they say, they’re not in it for the money. Forget Ramen noodles and those little boxes of cereal that wouldn’t satisfy a baby’s grumbling stomach. The college convenience store has evolved into much more. Consider Harvard University,

actions speak louder

How you present information determines how well training works. What Employers Are Doing More careful employee selection 57% Better compensation & benefits 50% Tuition reimbursement 47% Improved training programs 45% Better orientation programs 39% Casual dress code 38% Flexible hours & schedules 33% Providing health insurance 29% Conducting exit interviews 28% Profit-sharing 17% What Employees

convenience stores and the can

Consumers are driving even more innovation and differentiation. It’s no mystery that convenience influences how consumers shop and what they purchase. “What used to be a leisurely activity, [shopping] has turned into a rushed, stressed nuisance for some,” said Todd Hall, vice president of ACNielsen’s Consumer Insights, advising that retailers that acknowledge this stay one

how to become a local hero

When disaster strikes, every one of us has the opportunity to act heroically. When disaster strikes, every one of us has the opportunity to act heroically. By Mel Kleiman, CSP Remember the old comedy/Western “Support Your Local Sheriff?” James Garner starred as Jason McCullough, a guy who runs out of money on his way to

6 questions to ask yourself before your next hire

By Mel Kleiman, CSP Just as you should consistently ask applicants questions that get you all the information need, so should you question yourself every time you consider hiring a new employee. These six questions will help glean valuable company information and ultimately save time and money. 1. Can we do this job differently or

a gift for all seasons

Convenience retailers are building incremental sales with “gift card mall” selections from a host of local and national retail chains. Convenience retailers are building incremental sales with "gift card mall" selections from a host of local and national retail chains. By John Lofstock, Editor Convenience and grocery executives are desperately looking for new growth drivers.

controlling operations costs

Kwik Trip is maximizing efficiency by combining business intelligence with energy intelligence. Kwik Trip is maximizing efficiency by combining business intelligence with energy intelligence. By Mark Kortkamp, Contributing Editor Kwik Trip Inc. was chosen "Chain of the Year" in 2004 by Convenience Store Decisions largely because people are the heart of their company, and technology

shelter from the storm

The convenience store industry was hit hard by Hurricane Katrina, and many retailers are still recovering from the costliest natural disaster in U.S. history. Hurricane Katrina caused nearly $1 million in damages to a dozen Danny & Clyde’s convenience stores owned by Donna Cyprowski and Chris Rittiner, who took the chain’s reins from their fathers.

in brief

Chevron Invests in Biodiesel FacilityChevron Corp., which operates 2,800 convenience stores, has invested through a subsidiary, Chevron Technology Ventures LLC (CTV), in a Houston-based company that is building one of the first large-scale biodiesel plants in the U.S. The facility will have the potential to produce 100 million gallons per year of this clean-burning renewable

managing fuel operations

Circle K and Worsley roll out innovative programs to streamline costs and boost profitability. By John Lofstock, Editor With fuel prices soaring to record highs, marketers are desperately looking for software solutions that can help them manage the business more effectively. On the fuel supply side, tighter control of distribution could enhance margins and increase

the changing taste of beer

Grappling with consumers’ growing interest in wine and spirits, major beer manufacturers are turning to new tastes and flavors—and, in some places, it’s working. By Ross Markman Retail Relations Editor Forget for a moment about the rising tide of wine and spirit sales and that traditional beer companies in recent years have introduced everything from

food for thought

By Ross Markman Retail Relations Editor Highlighted by a theme dinner that mimicked the Food Network’s popular Iron Chef television program, the National Convenience Store Advisory Group (NCSAG) foodservice conference was a success, particularly for the more than 300 retailers and suppliers in attendance. The three-day event, held in Atlanta, was the first NCSAG show

banking on loyalty

Data mining and basket analysis is giving retailers an edge when going to market, while strategic partnerships keep costs down. By Kate Quackenbush, Managing Editor They have a saying at Mirabito Fuel Group: “When you attract customers with cheap gas prices, you only buy their loyalty until the next gas fill-up.” That’s the kind of

rollin right along

The roller grill has spun itself into the spotlight at Fas Mart and Pump N Pantry, delivering nice returns to the bottom line. By Kate Quackenbush, Managing Editor Pump N Pantry hasn’t been afraid to try new items to spice up the roller grill. Not all of them have turned a profit. Take, for instance,

cstores with no cashiers

The concept of tomorrow is being offered today. A CSD Staff Report For convenience store retailers, cashiers embody both the assets and the liabilities of running a cash-intensive business. Cashiers provide the face and the feel for store operations, but also the risk from cash and cash handling in the form of both internal and

safe at work

Armor Safe is urging retailers to utilize their financial resources on cash management systems that help reduce internal theft and maximize employees’ time. A CSD Staff Report Missing deposits, shortages, security concerns and the time spent handling cash are constant problems for busy convenience store managers. Armor Safe understands the growing demands of today’s store

your foodservice future

I am working at my dining room table one morning in late February when I overhear a remarkable conversation taking place in the kitchen. Our two youngest kids, ages five and eight, are eating breakfast when suddenly the youngest, Jake, pipes up. "My cereal has whole grain," he announces to his sister. He can't read

targeting teens

A study by the NACS/Coca-Cola Leadership Council urges marketers to understand the range of categories purchased by the 14- to 20-year-old demographic. By Bill Bishop, founder and president of Willard Bishop, and Martha Russell, founder and managing partner of Clickin Research One of the most compelling things about teen shopping at convenience stores is that

white castles twopronged attack

Hamburger chain gains entry into the c-store industry through co-branded restaurants and frozen foods. By John Lofstock, Editor White Castle might not be a household name in the convenience store and petroleum industry right now, but give it a few more years and it might become the next brand customers crave. The Columbus, Ohio-based hamburger

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