kumgos fresh face

Greg Tornberg,Vice President of Fresh Foods By Kim Sharrah,Editorial Assistant Greg Tornberg has returned to his roots at Hampton, Iowabased Kum & Go as the new vice president of fresh foods. Tornberg was recently promoted after returning to the company in 2004 from The Pantry Inc., when Kum & Go made a compelling offer to

how smart is your safe

Retailers are using safe technology to secure profits and keep an eye on employees. One minute, maybe two. That’s all it takes for an armed robber to come into a convenience store, jam a gun in a clerk’s face, clean out the register and flee like the wind into the night. It takes even less

an enlighting solution

By Scott Jordan, Contributing Editor Lighting control is a must for convenience store owners and managers, but it can also be a source of frustration due to required maintenance of mechanical and electronic time clocks that have been used for decades to automatically turn lights on and off as necessary. But storeowners and managers are

the price of loyalty

If there was one message to come out of Convenience Store Decisions‘ loyalty Webcast it’s that there is a loyalty solution for everyone, regardless of chain size and the financial investment. CSD‘s “Building and Integrating a LoyaltyProgram,” part of its Online RoundtableSeries, brought together multiple retailers,suppliers and industry experts to discussthe loyalty options currently available

packaged beverage dilemma

A CSD Staff Report The consumption of bottled water is steadily increasing and it benefits convenience retailers to meet that demand. Not a bad problem to have as bottled water often retails between $1.19 and $1.39, and has a high gross margin. But because packaged beverage consumption is on the rise, the issue of moving

on frozen pond

CSD and Wilsons Fuel Co. teamed up to participate in the World Pond Hockey Championships in Canada. Right: CSD Editor John Lofstock pushes the puck up the ice against the Boston Danglers. If you freeze it, they will come, and that was certainly the case for the CSD/Wilsons Fuel Ice Dawgs. Convenience Store Decisions‘ Editor

the debate over minimum wage

IN JANUARY, THE HOUSE OF REPRESENTATIVESvoted on something that had been set in stone for over adecade. They voted in overwhelming numbers toapprove an increase in the federal minimum wage—adecision that could not only affect millions of c-storeemployees, but also their employers as well. Cause for a RaiseThe past decade has been the longest stretch

partnering for perfection

CSD acknowledges the suppliers that retailers themselves said were partners in growing their businesses. • 2007 CSD READER’S CHOICE AWARDS • PACKAGED BEVERAGES NINETY-TWO KEY DECISIONS MAKERSfor 87 chains reported $2.1 billionin sales for the entire packaged beverage category, which includes carbonated soft drinks (CSDs), juices andteas. As may be expected, the top sellersthis year

dispensing dollars

Tetley Harris enhances foodservice programs with a wealth of “better for you” beverages. Foodservice continues to grow in importance in the convenience store channel. The foodservice category—which consists of food prepared on site, made-toorder sandwiches, as well as hot foods thatinclude hamburgers, hot dogs and pizza, inaddition to hot and cold dispensed beverages—accounts for 11.9%

the evolution of cash management

A CSD Staff Report The old saying goes, “A good bartenderwith questionable ethics will own yourbar in five years.” Tidel Engineering, a subsidiary of Sentinel Technologies Inc.,can’t help convenience store owners findgood employees, but you can bet your bottom dollar it will help keep your cash safe. That’s because Tidel has been at theforefront of

making the most at the car wash

Discounting and sacrificing fuel margins may not be the most effective way to build incremental sales. After more than 30 years inthe retail car wash business,Paul Vercollone qualifies as anexpert on the subject of selling car washes to the motoring public. Andwith his many years of experience,Vercollone has a message to those operators sacrificing fuel

daypart dining

While lunch is a proven daypart for convenience stores, truly capturing customers means creating morning and dinner offers. Three retailers share their secrets to capturing dining dollars without cannibalizing existing lunch sales. FRIENDSHIP FOODS hasmade itself a food destination thanks to strong branded programs. Sixteen of the company’s 25 stores offer some form offoodservice, be

elevating the customer experience

Innovation, commitment to service is the hallmark of the Parker business strategy. The Parker Cos. is a dynamicoperation with interests inreal estate, building retail centers and offices, the storagebusiness (Urban Attic), Spin Citylaundry, Parker’s Market UrbanGourmet and, of course, Parker’sConvenience Stores. The Savannah, Ga.-based company, which is also a BP andChevron jobber, is owned and

bringing down the coffee house

The National Coffee Association (NCA) reportsthat coffee and gourmet coffee beverages are enjoyedby adults of all demographics. Recent studies haveshown that less than one-third of those coffee drinkerspurchase their java from fast food restaurants and doughnut/bagel shops. In fact, in 2005, 73% of coffee drinkers purchased their coffee from other sources such as c-stores—a13% increase

the most important buying decision youll ever make

When it comes to making hiring decisions, trust your instincts in the interview process. What is the most important buying decision you’llever make? When youchoose a new site? Buying category management software?Adding a carwash? Does somethingelse come to mind? Well, no matter what it is for you, there is a well-defined, proven systemthat ensures you

success runs in the family

Piedmont Petroleum and its Corner Mart stores keep customers loyal by keeping things simple. Different companies havedifferent ideas of what itmeans to be at their best. Tosome, it means being the biggest in the market. To others, itcould mean having the highest sales.However, to Kenneth Cosgrove andhis family, owners of the PiedmontPetroleum Corp. and Corner

sweet profits

There’s good news and bad news for conveniencestore marketers concerned that other retail channels arecannibalizing their candy sales. A Dechert-Hampe &Co. report on candy found that confectionery sales atnontraditional outlets are on the rise, but, unlike some recentreports, these sales are not coming at the expense of convenience stores sales. Ray Jones, managing director of

top 10 wholesalers

Company NameMcLane Company Inc.States of OperationAll states, every zipcode# of C-stores Distributed To30,000+Top C-Store Accounts7-Eleven, Chevron, The Pantry, Hess, Holiday Companys, Exxon Mobil, BP, Sunoco, Mapco, Murphy USAEst. 2006 Sales$21 billion2005 Sales$19.5 billionWeb Sitewww.mclaneco.comContact personSteve Brady, Director of Business Development, 800-299-1401 x 7064, sbrady@mclaneco.com Company NameCore-MarkStates of Operation46 states plus 5 Canadian providences # of

wholesale change

With all of the competitionconvenience store retailers arefacing these days, they can take some comfort that they are not going atit alone. Wholesalers and suppliershave a vested interest in their success.Quite simply, when retailers succeed,the folks that produce and supply theirproducts also succeed. Of the three primary modes of storedistribution—wholesalers, direct storedelivery (DSD) and self-distribution—convenience

winwin loyalty propositions

While some experts say a rewards program that also reduces credit card fees is too good to be true, Wawa and Wesco beg to differ. Creating a loyal customer base hasalways been a concern for retailers. But more recently, highinterchange rates on Visa andMasterCard purchases have been at theforefront of retailers’ minds. While theywant to

securing the front line

Combining both top-of-the-line technology and in-depth training, Circle K is taking strong steps in the field of cash management. Cash management and security are essential components of any c-store operation. Retail venues of all types run high risks of robbery- from both internal and external sources-but c-stores face a higher risk due to the inherent

bringing products to market

“New” is a tricky term when it comes to productions in the convenience channel. Tjere are few actual unique product launches along the lines of Red Bull anymore. The majority of new products comes in the form of line extensions of already popular products. While line extensions help to create a buzz in the marketplace,

the spice of life

As foodservice flourishes, Open Pantry is getting its “fare share” by serving up authentic ethnic dishes. Anyone can throw a littleTabasco sauce in meat, wrap itin a tortilla and say they have a Mexican program. It’s another thing tocull an offer after trekking theSouthwest to find the real deal inauthentic flavors and ingredients, whichis exactly

financing for the future

When examining short- and long-term funding options, experts stress the importance of due diligence. In the summer of 2005, Meridian, Miss.-based DeweeseEnterprises Inc., owner-operator of the Super Stop! convenience store chain, completed a $30 million deal that significantly improved the company’s bottom line. Deweese sold 24Super Stop locations in Mississippi to Realty Income Corp., aNew

mclane delivers the goods

Sam Anderson operates in one of the most competitivemarkets in the country. Rather than fret about thedaunting task of outselling the likes of Sheetz, Wawa and GetGo, he is focused on utilizing the tools at his disposalto put Pump n Pantry in a position to trump the competition. Anderson, vice president of store operations for

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