Ice-Cream-Sandwich

Dealing with Dairy

A federal program is threatening milk and ice cream prices, which could impact c-store sales. By Howard Riell, Associate Editor. Even with all of the options that packaged goods manufacturers give consumers today—brands, flavors, package sizes, price points, promotions and much more—ice cream has remained a pretty simple retail category. Enter the federal government. In

chuckbosselman

Bosselman Cos. Chairman Chuck Bosselman Dies

Chuck Bosselman, chairman of The Bosselman Cos., has passed away. He was 67. Bosselman lost his battle with cancer on Saturday in Grand Island, Nebraska, surrounded by his family. A leader among leaders and visionary of the company, Bosselman was a second-generation business owner. His father, Fred, founded the first Bosselman’s location in 1948. In

Going Green to Reduce Costs

Wanting to help save the world is admirable, but unless a real cost-savings can be realized convenience store operators seem to agree this economy is not the best time to be experimenting with “green” investments. The key to sustainability issues, then, is finding that balance, and that’s where several c-store chains are differentiating themselves. Scott

How Foodservice Impacts Profits

Dennis Peters has no complaints about the proprietary fresh chicken program at two of his 24 Friendship Foods stores in Ohio. It’s popular, it’s profitable and it’s been a proven concept for the past 12 years. Well, maybe there’s one complaint. It’s a little too fresh. Not “peck-you-on-the-hand-when-you-grab-it” fresh, but certainly fresh enough to see

CITGO Chooses FleetCor

Fleet Card Facts There are an estimated 650,000 fleets in the U.S. for a total of nine million vehicles. Currently, fleet cards are the fastest growing segment of MasterCard’s business. Most fleet cards offer valuable and robust reporting/management tools The tools can track mile-per-gallon variances, driving patterns, fuel purchases, calculate various tax exemptions and more.

Express Rewards

Looking for a new tax accountant? How about a local bakery? The search may be a little easier—and more lucrative—thanks to the highly successful loyalty marketing program at Express Convenience Stores. The 19-store Wisconsin-based chain, which is operated by US Oil Co. Inc. and has units from Oshkosh to Green Bay, launched its GoFor Rewards

Betting on the Franchise

7-Eleven Timeline 7-Eleven Inc. began almost 81 years ago when a Dallas ice dock operator decided to add milk, eggs and bread in response to his customers’ needs. The company’s first expansion outside Texas was into Florida. The retailer entered the franchising arena in 1964 with the acquisition of Speedee Mart, a chain of franchised

Identifying More Effective Profit-Building Strategies

“In a business like cigars, where unit volume is growing 10% plus year-over-year, emerging strategic thinking in convenience retail suggests that retailers can grow even faster by employing a “price-for-volume” strategy for key products.” David Bishop, partner, Willard Bishop This summer, we examined how convenience retailers could manage the cigar category differently to realize above-market

The Pulse of the C-Store

The convenience store front counter provides the perfect canvas to showcase a mix of hot new items and profitable impulse buys that will grab customers’ attention. But experts agree that this area is among the most underutilized selling place in the entire store. Boosting impulse sales at the front counter is extremely important because the

domestic dominance

Beer sales make up a big chunk of c-store sales. To keep it that way, retailers are taking new approaches to fend off the competition. The beer category has earned its spot in conveniencestore cold vaults. Despite the fact that the limited demographicand space restraints steal some of the product’sfull margin-growing potential, it’s still a

COUCHE-TARD HONORED AS CHAIN OF THE YEAR

COUCHE-TARD THROUGH THE YEARS ALAIN BOUCHARD STARTED Alimentation Couche-Tard with one store in 1980. In 1986, with a network of 34 stores, a predecessor of Couche-Tard completed an initial public offering and listed its shares on the Montreal Exchange. After establishing a leading position in Quebec, Couche- Tard expanded through internal growth and acquisitions in

reaching new heights

Fresh off the acquisition of Cummings Oil, Andrea Jackson leads Jacksons Food Stores’ retail strategy. By Shahla Hebets, Publisher Keeping a low profile hasits advantages, but eventuallya chain’s success starts toattract the attention, and eventhe enmity, of the competitors around it.Jacksons Food Stores is one of the conveniencestore and petroleum industry’sbiggest success stories, yet it

calling all dirty cars

The precise mix of equipment and marketing can quickly make the car wash one of the most valuable profit centers in the store. By Kim Sharrah, Associate Editor With high gasoline pricessqueezing fuel margins, theaddition of a car wash canturn a major profit for operatorslooking to make up some of therevenue lost at the pumps.

flavor du jour

Retailers willing to get more daring with their menus stand to attract more adventurous palates and turn a tidy profit. By Kate Quackenbush, Managing Editor An American Express MarketBrief produced byTechnomic Inc. entitled “Ethnic Foods are in Fashion,”showed that more than half of consumers (51%) reportedpurchasing prepared, ready-to-eat foods from conveniencestores. Convenience stores also showed

focus on foodservice safety

Poor safety methods could sicken customers and bring down an entire organization. Going above and beyond what’s required is the key to a healthy program. By Michael Ferrari, Staff Writer Adding a foodservice programis an excellent way toincrease profitability and developa more loyal, destination-mindedcustomer base. Committing to foodservice,however, opens the door to new dangerssuch as

smoke screen

With an increase in smoking restrictions and the threat of increased taxes, retailers and analysts express serious concerns for cigarette profitability. Convenience stores, backin the good old days beforethey offered the types foodserviceand products thatcould rival other retail segments, wereknown mostly for three things: Cokes,smokes and gas. But despite the industry’sonce-strong foothold, cigarette salesare slumping.

service to the fleet

Jim Goldade has had an interest in the grocery andretail business since he was 15 years old. That passionhas fueled his dedication to the Coast Guard Exchangestores, where he

showing off the goods

Finding the right equipment to merchandise products is one key to selling them. Retailers discuss their successes and concerns about foodservice displays and merchandisers. One of the biggest challengesconvenience store owners continueto face is developing aneffective product assortmentthat fits into a small footprint while makingsure it still meets the customers’ needs.To overcome this challenge, more

the power 25

The Power 25 By Kate Quackenbush, John Lofstock Driving Innovation. CSD

Cutting Credit Card Fees

Credit card processing fees remain one of the top three concerns for convenience retailers—and though it seems reasonable to expect that improving data security at the point of sale would cut charges because it lowers transaction risks,experts say this is not the case. “I don’t know if anyone has ever been successful in presenting improved

simple approaches to reduce energy use

Keeping a cap on consumption can help cut costs and maintain budgets. by Mike Wardle, Roth Bros. Inc. Retailers spend nearly $20 billion annually on energy expenses, according to Energy Star, an Environmental Protection Agency (EPA) organization. And, as costs continue to rise, c-store operators need surefire strategies to conserve energy and maintain budgets. A

appetite for construction

Dash In Food Stores is poised for growth as it introduces a new store design emphasizing its commitment to a foodservice future. Driving down Crain Highway in southernMaryland, motorists are offered many conveniencealternatives—7-Elevens, Wawas, XtraMarts—but asthey cross into La Plata, a glamorous new store stands out like a beautiful brick beacon. The 3,200 sq. ft.

pricing for the future

Town & Country is among the chains investing in price optimization software to manage fuel sales. Gasoline retailers are currently facing an unstablemarket, where prices are in aconstant flux and the slightest miscalculation can cost them dearly. Tostay on top of their game, retailers areinvesting in new price optimization software technologies to help manage fuelpricing

service to the fleet

Proprietary cards aimed at the trucking industry help retailers increase volume and in-store sales, while fending off costly processing fees. Retailers are caught inan endless battle at the gaspumps—fending off high payat-the-pump processing fees on credit cards, while trying to keep their customers from floating over to lower-pricedbig-box competitors. To do this, retailersare taking advantage

getting the most out of fuel consumers

“High gasoline prices have not changed Americans’ driving habits but they have significantly changed their purchasing habits, as price is by far the No. 1 reason why drivers select a specificgas store. In fact, more than one out of four drivers say they change their behavior to save as little as one penny per gallon.”

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