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C-Store Foodservice Challenges QSRs

“Convenience stores are increasingly falling into the same consideration set as fast-food restaurants,” says Technomic director. As convenience stores continue offering busy consumers more options for meals and snacks, new research by Technomic finds consumers are taking advantage of the expanding foodservice options, many times at the expense of quick-service restaurants. Of consumers polled on

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Deloitte Survey Shows Shoppers Expecting Discounts

Savvy consumers research brands and prices before heading into stores.  Excitement over unexpected in-store deals has diminished as discounted prices become an anticipated part of the consumer products shopping experience, according to the Deloitte/Harrison Group annual American Pantry Survey. For nearly one-third (30%) of consumers, at least seven of 10 items in their shopping cart

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PLMA Awards New Product Honors

PLMA’s Salute to Excellence winners showcased within Idea Supermarket at PLMA Chicago trade show. Nearly two dozen retail chains and wholesalers from across the country were selected as the winners of PLMA’s annual Salute to Excellence Awards. The year’s winning products were featured during PLMA’s 2011 Private Label Trade Show in Chicago with a special

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Grocery Store Appearances Matter to Shoppers

Despite the additional perks a store might offer, basics such as store cleanliness and eye-catching signage most impact customer impressions. For its new research, Innovation Trends, Attitudes and Opportunities, IDDBA commissioned Datassential to explore consumer attitudes and interest in various forms of innovation. A key insight from the report is that for today’s grocery shoppers,

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Developing an Effective Menu

Foodservice operators must regularly develop new products and tweak old ones to pique consumer interest and attract repeat business. By Heather Henstock, Contributing Editor. Nice N Easy Grocery SHOPPES has long offered salads and sandwich melts. But the two menu lines didn’t reach their full potential until the convenience store chain hired three trained chefs

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Affluent To Drive 2011 Holiday Season

Biggest winners include makers/retailers of gift cards, value products, technology and vacations. Online, club, dollar, toy and consumer electronics retailers, as well as categories such as gift cards, technology, vacations and toys, will all perform well this season, according to Nielsen’s fourth-annual Holiday Shopping Sales Survey. Nielsen is a global provider of information and analytics

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Citibank Survey Shows Consumer Psychology Changing

A survey conducted by Hart Research Associates found 41% of customers are worried about the amount they pay for necessities like food and gasoline, up 18 points from September 2010. A new nationwide survey issued on Aug. 31, by Citibank finds a decline in consumers’ expectations for the economy, even though their assessment of current

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SymphonyIRI Examines Consumer Gas Price Woes

Shoppers battered by the recession are much less willing to absorb high gas prices and increasing store prices. Just as the CPG industry was beginning to show signs of growth, a new hurdle emerged: rising gas prices. With national gas prices 40% higher on average today than a year ago, many shoppers are having difficulty

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The Science of Scan Data

As retail technology evolves, convenience store operators have the tools to turn sales figures into actionable information. By Pat Pape, Contributing Editor. Thanks to advanced technology, retailers can now collect data at the point of sale that tells them what is moving out of their stores, when it sells, who buys it and at what

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The Growing Demand for Fresh Foods

In today’s health-conscious world, convenience stores are expanding their menus to include more healthy snacks and meals. By: John Lofstock, Editor. While cash-strapped consumers are cooking at home more often to help ease tight budgets, a new study by the International Dairy Deli Bakery Association (IDDBA) found that these shoppers are on the lookout for

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Shopper Optimism Slowly Increasing

“Some shoppers are retaining their frugal ways, others are spending more freely across the board and others still are spending more on some types of products, but remaining tight fisted about others,” notes SymphonyIRI CEO. SymphonyIRI has launched its Quarterly MarketPulse Survey Series, which offers consumer packaged goods (CPG), retail and healthcare companies a comprehensive

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One-Third of Shoppers Shun C-Store Foodservice

“Improved quality—not just for products, but for service, location and marketing communications—is needed to bring in or bring back consumers for whom c-stores aren’t top-of-mind choices,” says Mintel spokesperson. While on-the-go customers are consistently searching for convenient snack and meal options that won’t slow them down, Mintel reported hungry shoppers often ignore the convenience store

Revolutions in Sales Data Gathering

Management Science Associates Inc. (MSA) and Paradigm Sample have launched Convenience Consumer Insights Panel (cci Panel), the consumer research field’s first mobile panel designed to capture sales information from hard-to-reach younger shoppers within the convenience-store channel. The cci Panel employs cutting-edge Smartphone technology in breakthrough applications, as a means to both recruit c-store shoppers as

Mintel Predicts Consumer Trends

As the economy slowing recovers, customers are still adapting.  With that in mind, Mintel has predicted nine key consumer trends for the year ahead, examining how long term behavior has been implicated. In 2011, consumers are living for the long term with attitudes inspired by a changed value set. “The effects of the global economic

Flat Holiday Sales Ahead?

As U.S. consumer confidence cautiously edges upward, The Nielsen Co. predicts consumer holiday spending to closely reflect 2009 spending with flat dollar sales at approximately $89 billion, and flat to declining unit sales, down .15%. “As we approach the holiday season, consumer confidence is up slightly, but below pre-recession levels,” said James Russo, vice president,

Gasoline Prices Again Headed Higher

Brian L. Milne, Refined Fuels Editor, Telvent DTN Wholesale costs for gasoline are again moving higher across the country after a steep sell-off in late June into early July, with sharp gains realized during the first full week of July putting prices on either side of levels seen in late June. The increase in wholesale

Alcoholic Beverage Customers Cautious

U.S. consumers remain somewhat cautious about their alcohol beverage spending, the Nielsen Company reported this month. Nielsen’s research revealed that a significant percentage of consumers claim they are going out less often now than before the economic downturn. Nearly half of consumers (47%) report going to bars or clubs less often, while an even greater

A Changing Landscape for CPG Retailers

The Nielsen Company’s Retail 2015 Forecast, revealed at its Consumer 360 Conference this week, showed the pace of change is accelerating as technology, marketing trends and retail formats converge to redefine how consumer packaged goods (CPG) retailers and manufacturers interact with consumers. By 2015, Nielsen predicts mass supercenters and e-commerce to be the big winners

Consumer Confidence Returning?

Impulse purchases of sodas, Hershey bars and snacks are on the upswing at U.S. convenience stores, a sign the economy and consumer confidence might slowly be turning around, Bloomberg.com reported. The decline in soda sales at convenience stores slowed last quarter for the first time in at least a year, according to PepsiCo and Coca-Cola,

Energy Sales Hold Strong

Familiarity with shifting consumer attitudes amidst a turbulent economy–and the willingness to make changes in the cooler if need be–could help retailers cash in big with isotonics and energy drinks this year. “If you’re intent on raising your share in that marketplace then I think you have to get in touch with who that user

Consumer Confidence Improving

“Consumers are back in the game,” James Russo, vice president of global consumer insights at Nielsen, assured the crowd of retailers at the NACS State of the Industry Summit in Chicago this week. Russo shared the top consumer behaviors c-store operators should watch for this year, noting that while consumers were on the sidelines in

Inside the Mind of the Shopper

At the NACS Summit in Chicago this week, Matt McCourt, director of Convenience / Spirits for SymphonyIRI Group, gave insight into consumer purchasing patterns across multiple channels and how to reach shoppers in a changing environment. “Consumers are thinking about daily living costs. We’re seeing a new conservative shopper driven by affordable indulgences,” McCourt told

SymphonyIRI Reveals Top New Products

At the NACS State of the Industry Summit in Chicago this week, Matt McCourt, director of Convenience / Spirits for SymphonyIRI Group, spoke on the new products in the c-store channel drawing the most excitement from consumers. Topping the list by Symphony IRI of the top new items in total U.S. c-stores for the 13

NACS Releases State of the Industry Report

C-store sales jumped 5% in 2009 despite the economic conditions, reduction in overall consumer spending. Convenience store in-store sales grew 4.9% in 2009, one of the lone bright spots in a battered U.S. economy that saw overall retail sales drop 7%, according to figures released today by NACS. The industry numbers were announced in Chicago

Nielsen Reveals New Retail Trip Trends

Nielsen released a list of overall shopping trends hitting the retail market. Among them, the downward trend of consumers shopping less reached a new low in February, with a 4% year-over-year decline in monthly all-outlet shopping trips. (All outlets included: supercenters, club stores, grocery stores, dollar stores, drug and mass merchandisers.) Retailers are focusing more

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