Rutter’s is reminding customers that it has free WiFi at select locations, allowing customers who stop in for coffee to sit down with their laptop while they finish a hot dispensed beverage. The WiFi at Rutter’s can instantly be accessed once customers are within a certain distance from select locations. A customer’s digital device, whether [...]
Fabulous Freddy’s is wooing new customers with old tricks. Resurrecting the customer service of decades past, the seven-store chain headquartered in Las Vegas, offers its patrons full-service treatment at the pump, at self-service prices. “Our company’s mission statement is to provide fabulous service to everyone, and one of the ways we do that is to [...]
Fostering determination, desire and a great attitude in employees is what allows cashiers and middle managers to rise in senior management’s eyes. Saturday is my “honey, I’ll do it today” day. To be candid, though, my wife is much better with home repairs than me. We tackled regrouting an entire bathroom and my task was [...]
The milkman is making his rounds in Mountain Top, Penn. Good2Go is enhancing its convenience offering by providing residents the option of having fresh, all-natural and organic products delivered directly to their front doors. When partners Awais Ahmad, V.J. George and Thomas Job opened the store in September 2008, they had no idea how popular [...]
Don’t think customer service makes a difference? Handee Marts’ President and CEO Mike Triantafellou would disagree. Handee Marts, which operates 67 7-Eleven convenience stores in Pittsburgh, was honored recently with the Pittsburgh Business Ethics Award (PBEA), presented by the Pittsburgh Chapter of the Society of Financial Service Professionals, in conjunction with the David Berg Center [...]
BP North America has teamed with two wireless networking firms to pilot a souped-up version of Wi-Fi at 50 stores nationwide, all in hopes of adding more value to the customer experience. “We’re very interested in what the customer reaction will be,” said BP spokesman Scott Dean. “We have high hopes for this.” BP turned [...]