Leveraging Loyalty

Reaping Rewards Loyalty marketing programs recognize and reward the best customers of a business. Nearly one-third of U.S. consumers (32.3%) consider their participation in retail rewards programs to be “more important” as they seek to stretch their household budgets in the recessionary economy, according to survey research from Colloquy. In another significant result from its

Outsite Networks Completes Loyalty Certification for Verifone

This certification allows Outsite Networks to integrate directly with the terminal loyalty ports and offer loyalty partners the additional capabilities of special member pricing, price roll back and stored cash-value rewards. “Our loyalty solution opened the possibility of loyalty across varied combinations of POS equipment because it works with every make and model POS equipment

Quick Chek Introduces Third Annual Devils Night Out Sweepstakes

Celebrating its third year as the official coffee of the New Jersey Devils, Quick Chek, the family-operated premier chain of more than 120 food store locations throughout New Jersey and southern New York, announces its Devils Night Out Sweepstakes is back by popular demand. Beginning Monday, Feb. 22, customers will be able to submit an

Joe DePinto Stars On The CBS Show

On Sunday, Feb. 21, 7-Eleven’s President and CEO Joe DePinto appeared on the CBS show Undercover Boss, going incognito at his company, disguised as new recruit “Danny.” DePinto got a taste of life at the store level, making coffee, cleaning restrooms, riding in a delivery truck, working the graveyard shift and learning the ropes at

BP Sponsors U.S. Olympic Teams

BP has joined the U.S. Olympic Committee’s family of sponsors as the official USOC energy partner. It will be a sponsor of the 2010 and 2012 U.S. Olympic and Paralympic Teams, as well as the 2011 U.S. Pan American Team. “We look forward to partnering with America’s Olympic and Paralympic teams to engage with the

Flying J Files Reorganization Plan

Ogden, Utah-based Flying J Inc., which filed for bankruptcy in December 2008, has filed a plan of reorganization through which it would repay all senior creditors by divesting most of its assets, including its travel center and trucking operations, Reuters reported. Flying J filed for bankruptcy due to a drop in oil prices and tighter

Casey’s Sponsors USMTS National Tour

Casey’s General Stores is continuing its tradition of being the title sponsor of the U.S. Modified Touring Series (USMTS) National Tour and the Hunt for the USMTS National Championship for at least the next three seasons, USMTS reported. For the seventh straight year, the USMTS Casey’s General Stores National Tour campaign will kick off with

Gaming Purchases Just Got Easier

7-Eleven Inc., the world’s largest convenience store chain, and Kwedit Inc., a provider of alternative payment systems, are making it easier for millions of online gamers to buy virtual goods in a game-changing “Play Now. Pay Later.” plan, announced today.   Americans who do not have credit or debit cards or who prefer to pay

Retailers Counting on COFFEE

Ten years ago, “experts” warned the coffee industry was becoming saturated; then they said it again five years ago and once more two years ago. Turns out they were wrong every time. There’s not a convenience store operator in America who doesn’t work at building coffee sales and expanding dayparts thanks to the category’s excellent

Chris Leader Joins Hoshizaki America

Hoshizaki America Inc. has welcomed a new Chief Operating Officer, Christopher R. Leader. In this position, Leader will have total company-wide responsibility for Hoshizaki America Inc. Leader is a graduate of the University of Notre Dame with a Bachelor of Science in Mechanical Engineering and the University of Michigan with an MBA from the Ross

Love’s Opens Store in Tulare, Calif.

Love’s Travel Stops & Country Stores has opened a new travel stop in Tulare, Calif., The new site is located at 2700 S. Blackstone Street, or (Paige/Blackstone) State Route 99, exit 85. A grand opening and ribbon cutting ceremony will be held at 2 p.m., this Thursday, Jan. 28, in partnership with the Tulare Chamber

NOCO Express Announces Free Gas Sweepstakes

M&T Bank and NOCO Express are offering western New Yorkers a chance to win Free Gas for one year, along with four additional prizes of $100 NOCO gift cards awarded each month. The sweepstakes runs Jan. 15 to March 31. Winners will be selected in a random drawing on or about April 15.  M&T Bank

Dennis Wallis Soars With 7-Eleven Military Franchise Program

Since receiving an honorable discharge from the U.S. Air Force in 1977, Dennis Wallis has spent most of his civilian career as an owner/operator of multiple convenience stores in the North Pacific region.  Last month, Wallis, a former sergeant with the Aerospace Patrol Division at McChord Air Force Base in Tacoma, Wash., and his wife,

Friendly Service Station Inc. Opens New Location

A new gas station in Wilton, Conn., is attracting customers with “fair and reasonable prices,” from its coffee bar to the gas pumps, the Wilton Bulletin reported. Trumbull, Conn.-based Friendly Service Station Inc., is the parent company of the new Citgo station and c-store on 386 Danbury Road. The store opened its doors on Dec.

Catering to the Community

It was 1968 when Don Lamberti purchased a Boone, Iowa service station and converted it into a convenience store, launching what would eventually grow into the thriving chain known as Casey’s General Stores. By the end of its first decade, Casey’s had more than 100 locations, plus its own warehouse. To meet its growing business

Riding the Hess Express

The first Hess gas station was opened in 1960, and the first Hess Express opened in 1997 in Daytona Beach, Fla. Hess Express was named Chain of the Year nine years ago amidst its aggressive southern retail expansion. “When we were recognized with the Chain of the Year award in 2000, we had about 900

7-Eleven Goes Viral Targeting Younger Consumers

The latest 30-day promotion from 7-Eleven features a Battle of the Bands online music contest geared toward music lovers and younger consumers, complete with live concerts around the U.S., and new guitar-shaped Slurpee and Big Gulp cups. The contest marks the first time Slurpee has sponsored a grassroots music competition with music-enthusiasts from across the

Fabulous Freddy’s Fuels with Flair

Fabulous Freddy’s is wooing new customers with old tricks. Resurrecting the customer service of decades past, the seven-store chain headquartered in Las Vegas, offers its patrons full-service treatment at the pump, at self-service prices. “Our company’s mission statement is to provide fabulous service to everyone, and one of the ways we do that is to

Make Coffee More Profitable

Tips for Preparing the Perfect Cup • Always use fresh, filtered water. • Always use fresh, whole bean coffee. Coffee is perishable: use within two weeks of roast date. • Store coffee beans in an air-tight container away from heat, light and moisture. No freezer or refrigerator. • Grind just before brewing—a timer will help

Branded Fast Food

TOP PERFORMERS Subway Subs & Salads McDonald’s Corp. Dunkin’ Brands HONORABLE MENTIONS Blimpie Dairy Queen Nothing draws a customer like credibility, and name brands come with credibility built in. Perhaps nowhere is this more true than in foodservice.  Just ask John Cary, director of operations at the 38-unit Uppy’s chain in Virginia. “If we have

Fully Prepared Hot & Cold Sandwiches

TOP PERFORMERS Deli Express (E. A. Sween Co.) Landshire Inc. Pierre Foods HONORABLE MENTIONS Jimmy Dean (Sara Lee Foodservice) Lettieri’s (Hot Stuff Foods) Proprietary foodservice programs get a lot of love and admiration for their relentless innovation and ingenuity, and even branded fast-food concepts tend to get their share of attention from convenience operators who

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