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Bank of America Promotes Cash Back Deals

Bank America encourages customers and retailers to take part in its BankAmeriDeals. Bank of America released its online and mobile cash back deals program nationally, so that with the click of a button, customers can choose deals they want through the company’s online banking and mobile banking app. With BankAmeriDeals, customers can get deals from

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Time Management

By John Matthews, founder of Gray Cat Enterprises. “……And then one day you find, ten years have got behind you. No one told you when to run, you missed the starting gun…..”   — Gilmour, Mason, Waters, Wright What is the quickest way to reduce stress and achieve greater balance in your life?  Develop better time

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Susser Pursues Master Limited Partnership IPO Of Wholesale Fuel Business

“We believe this transaction will allow us to de-lever the convenience store portion of our business, reduce our cost of capital and further diversify our access to capital to fund our growth strategy,” says Susser CEO. Susser Holdings Corp.’s Board of Directors has approved the filing of a registration statement to effect an initial public

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Business Planning, Part II

By John Matthews, Founder, Gray Cat Enterprises Recently, I had a terrific session with one of my clients on business planning.  I have written articles before on the importance of business planning, but this session resonated with me. What was reinforced to me during our meeting is that no matter how you approach business planning,

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Kwik Trip Headquarters Gets Alternative Fuels Station

The station is set to open in May and will serve Kwik Trip’s LNG- and CNG-powered vehicles, private fleets, and vehicles using multiple or other alternative fuels. A Kwik Trip Inc. Alternative Fuels Station, featuring Liquefied Natural Gas (LNG) and Compressed Natural Gas (CNG), has been constructed at Kwik Trip’s corporate headquarters in La Crosse,

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NRF Appoints Davis SVP, Executive Director

“With her deep understanding of retail and consumer trends, her love of our industry and her strategic communications background, Ellen is the perfect candidate to re-imagine the possibilities for our Foundation,” says NRF CEO. The National Retail Federation announced today that Ellen Davis has been named senior vice president and executive director of the NRF

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Walgreens January Sales Decrease 2.3%

Comparable front end sales increase 1.6% from January 2011. Walgreens had January sales of $5.80 billion, a decrease of 2.3% from $5.93 billion for the same month in fiscal 2011. Total front-end sales increased 2.7% in January 2012 compared with the same month in 2011, while comparable store front-end sales increased 1.6%, following a 0.6%

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McMahon Joins Cumberland Gulf Group Leadership Team

John McMahon enters the role of senior vice president and chief human resources officer at Cumberland Gulf Group. The Cumberland Gulf Group of Cos. has named John McMahon senior vice president and chief human resources officer. McMahon is an experienced human resources professional with a track record of creating successful programs for talent management and

Are Customers Always Right?

As anyone even remotely associated with the service industry will tell you the customer is king. But a new book is challenging that theory and takes a critical look at the true value of disgruntled customers. For example, in a retail setting, the squeaky wheel almost always winds up getting the grease. Customers tend to

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Key Performance Indicators (KPI’s)

By John Matthews, founder and president of Gray Cat Enterprises Inc. “You can’t manage what you don’t measure.” Key Performance Indicators (KPI’s) are a vital resource to managing your business.  Each selected KPI can be your bellwether indicator for all departments and take the guesswork out of your strategy.  Rather than relying on old adages

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Break-Even Analysis

By John Matthews, founder and president of Gray Cat Enterprises Inc. One of the most-asked questions I hear from store owners is “What sales volume does my store need in order to make money?”  While it would be convenient to rattle off a sales figure off the top of my head, it undoubtedly is a

James Thornton, (left) founder of Thorntons Inc., and Matt Thornton, (right) president and CEO of Thorntons accept the Chain of the Year award from CSD Editor John Lofstock.

Thorntons Earns Top Chain Honors

Kentucky operator presented the industry’s most prestigious retail award at a gala in Chicago. By Erin Rigik, Associate Editor. Convenience Store Decisions honored Louisville, Ky.-based Thorntons Inc. as its 22nd annual Convenience Store Chain of the Year at an exclusive dinner at Café Spiaggia in Chicago last month during the NACS Show. More than 200

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Understand the Rules Customer Service

One unhappy shopping experience can influence the behavior of 16 customers. Can you afford to lose that business? By Jim Callahan. Great customer service is still and will always be the hallmark of any successful retail business. As convenience store operators we have high standards to compete with. For example, it is standard practice in

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The Business of Growing

Overcoming the top nine challenges for effectively growing your retail business requires true leadership and patience. By John Lofstock, Editor. The hardest step entrepreneurs take is getting their startup off the ground once and for all. The second hardest step is growing it into the best business it can be. What today’s entrepreneurs and aspiring

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Promoting Your Store Through Public Relations

 By: John Matthews, founder and president of Gray Cat Enterprises Inc. Public relations can often be overlooked as a powerful tool in communicating your store and its brand throughout the community. Whether you are creating news, sponsoring an event or contributing to a charitable organization, a prudent public relations strategy can create the following benefits

Shell Announces Growth In Upstream Americas

Royal Dutch Shell plc (Shell) has reconfirmed strong momentum in its businesses in the Americas. Shell’s oil & gas production in the region could reach one million barrels of oil equivalent per day in 2014, an increase of  40% on current levels, subject to the pace of investment, which could be $40 billion for the

Mansfield Oil Named Top Technology Innovator

Mansfield Oil Co., an independent supplier of refined fuels, ethanol and diesel exhaust fluid nationwide, has been selected as the top technology innovator in the Energy and Utilities industry in this year’s Information Week 500. The 2010 awards and overall rankings were revealed last week at a gala awards ceremony at the exclusive InformationWeek 500

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