|
February 21, 2007
|
|
Win-Win Loyalty Propositions While some experts say a rewards program that also reduces credit card fees is too good to be true, Wawa and Wesco beg to differ. Creating a loyal customer base has always been a concern for retailers. But more recently, high interchange rates on Visa and MasterCard purchases have been at the forefront of retailers' minds. While they want to increase business, costly credit card transaction fees are siphoning the miniscule profit margins retailers are able to earn. By Kate Quackenbush |
|
| Upcoming Webcasts |
|
Building and Integrating a Loyalty Program Savvy retailers have adopted loyalty programs as a method of getting more sales out of their customers. But simply issuing a card, offering some incentive and sitting back to wait for the sales to ring up is not going to deliver good results. You need to design your program with defined success in mind. For starters, it is important to note that customers respond to loyalty programs. In a recent study, Jupiter Research claims that 75% of consumers are card-carrying members of one program or another. The key to success is not in simply "having" a program, but structuring that program to collect usable data. Success is in the execution of slicing the data collected, and using it to build repeat sales. It's not the data itself, but the trends and actionable insight that will spell success. Other important issues include educating and influencing customers to the benefits of becoming a member and how to promote your program. As part of its online Roundtable Series, Convenience Store Decisions will examine these issues and explore what leading markets are doing to increase their loyalty yields and grow their base of loyalty customers. The Webcast will also look at the different types of loyalty marketing programs and the rewards and incentives chains are offering customers for the repeat business. If you have a loyalty program or are even considering implementing one at the store level, this is one event you cannot afford to miss. The event takes place on Wednesday, February 28th at 2:00 p.m.ET, and registration is FREE
! |
|
| Industry News |
|
Chevron Tops OPIS Study
Brand Power report finds the company owns the most competitive fuel brand in the country for third year straight.
Dollar Coin Gets a Second Chance
U.S. Mint delivers the new Presidential despite the failure of Sacagawea coin. |
|
Thank you for reading The Convenience Store Decisions Newsletter You are subscribed as %%$email%%. You've received this e-newsletter for one of three reasons: 1) You signed up for it on one of our web sites. 2) You are a reader of Convenience Store Decisions. 3) You are an attendee of a Convenience Store Decisions conference or trade show. Manage Your Subscription To subscribe: Click Here To unsubscribe: Click Here To change your email address, unsubscribe your old email address, then re-subscribe with your new email address. Contact Information Advertising/sponsorship opportunities: Shahla Hebets Eastern Sales Matt McCarrie Inside Sales Brenda Sizemore Inside Sales Sean Hamel Penton Media, Inc. 1300 E. 9th Street Cleveland, OH 44114 ©2007 Penton Media, Inc. All rights reserved. |
|