customer-service

ACSI Shows Customer Satisfaction At Retail

Customer satisfaction with Internet dips. Customer satisfaction improves for a third consecutive year for retail, according to a report released by the American Customer Satisfaction Index (ACSI). The retail sector overall gains 1.7% to an ACSI benchmark of 77.9, boosted by higher customer satisfaction with specialty retail stores, supermarkets, drug stores and gasoline service stations.

EBY BROWN

Eby-Brown Welcomes New Corporate Foodservice Manager

Mathew Mandeltort, formerly with Technomic brings 25 years of experience to his new role.  Eby-Brown Company, LLC announces the addition of former Technomic Inc. consultant, Mathew Mandeltort, as the newly created corporate foodservice manager. In this role, Mandeltort will focus on current and future retailer foodservice needs, utilizing leading edge foodservice category data, analytics and

merchants-urge-congress-to-reject-visa-mastercard-claims0

MasterCard to Use HCE for NFC-Based Mobile Payments

Enables consumers to make contactless payments from their NFC-enabled phones. MasterCard has announced that it plans to publish a specification that leverages Host Card Emulation (HCE) for secure near field communication (NFC) payment transactions. The approach will enable consumers to easily use their MasterCard-branded cards on their NFC-enabled phones to make contactless payments. Today, there

iced tea

California Proposes Sugary Beverage Warning Labels

Bottles of soda and sugar juice drinks could be required to carry warning labels as soon as July 2015. California state lawmakers and medical experts have proposed a state law that would require sugary drinks sold in the state to carry health warning labels similar to those required on packs of cigarettes, the Los Angeles

IDDBA

IDDBA Brings Free Online Food Safety Training To Retailers

“Food safety is perhaps the most important training topic for food handlers,” says IDDBA’s vice president of education. The International Dairy·Deli·Bakery Association (IDDBA) has launched training.iddba.org, a free online training Website. Primarily aimed at supermarket dairy, deli, bakery, and prepared foods associates, the site offers training in both English and Spanish. Training is free and

gas_pumps

Lower Annual Trend for U.S. Gasoline Prices Reaffirmed

By Brian Milne, Energy Editor for Schneider Electric. The Energy Information Administration tweaked its latest forecast for retail gasoline prices in the U.S., adjusting lower its projection for the 2014 national average on expectations U.S. refiners would encounter reduced acquisition costs for crude oil this year. In its latest Short-term Energy Outlook, released Feb. 11,

mfa-oil

Jerry Taylor To Retire As MFA Oil CEO

Mark Fenner named as successor. Columbia, Mo.-based MFA Oil announced that Jerry Taylor, president and CEO, will retire effective August 31, 2014. Taylor will remain with the company to lead MFA Oil’s investments in MFA Oil Biomass, AgFuel Energy Systems and WasteWater Logic. Mark Fenner, currently chief operating officer, will assume the role of president

Copy of Fresh Fruit

SNAP Requiring Stores To Provide More “Staple Food”

C-stores wishing to continue providing food stamps will need to stock up on four staple food products in order to comply with new regulations.  Convenience stores will need to begin stocking “staple foods” in order to comply with the Supplemental Nutrition Assistance Program (SNAP) and continue accepting food stamps, under a provision in the federal

Hucks

Huck’s Opens New C-Store in Kentucky

Huck’s develops an existing property in Owesboro. Huck’s newest c-store opened for business at Southtown Blvd. in Owensboro, Ky. last Tuesday, Feb. 11 and celebrated with a ribbon cutting, SurfKY News reported. The new location marks number 114 for Huck’s, which is owned by Martin and Bayley Inc. The store was constructed over the holidays

VPFuels_truck

VP Racing Fuels Named ‘Official Fuel’ of PDRA

“This relationship with PDRA further demonstrates our commitment to this important segment of drag racing,” says VP Racing Fuels director of marketing. The recently formed Professional Drag Racers Association (PDRA) named VP Racing Fuels as the “Official Fuel Supplier” for the all-eighth-mile drag racing series. In addition, VP Racing Fuels will sponsor a Low Qualifier

coffeeLARGE

Testing Your Hot Dispensed Beverage IQ

With convenience stores putting so much focus on the coffee category, consumers stop to buy coffee at c-stores more than they fill up their cars. Can your stores compete with industry leaders? By David Bishop, Managing Partner, Balvor LLC Most convenience store retailers appreciate the value that hot dispensed beverages provide. Retailers also recognize the

caseys-donates-750000-to-mda01

Casey’s Acquiring 24 Stop-N-Go Stores

Sites are located in Minnesota and North Dakota. Casey’s General Stores is set to acquire 24 Stop-n-Go convenience stores in Minnesota and North Dakota, according to the (Iowa) Gazette. Of the 24 locations, 20 are located in North Dakota and four are in Minnesota. “This acquisition will be accretive to earnings in the first year

DUCHESS

Duchess Shoppe Sponsors Ohio State Men’s Basketball Game

One lucky contestant wins free gas for a year. Englefield Oil Co.’s Duchess Shoppe has been a sponsor of the Ohio State Men’s Basketball team for the past few years. Fans who attend the games can see the Duchess name flying high on the LED signs, get a Duchess t-shirt or coupon and enjoy the

gavel

KIND Sues Clif Bar For Alleged Trademark Infringement

Lawsuit is focused on redesigned Clif MOJO bars that KIND says mimic KIND’s distinctive look. Late last week, KIND filed a lawsuit against Clif Bar in federal court in Manhattan seeking to prevent Clif from releasing its Clif MOJO snack bars in packaging, which mimics the unique and distinctive packaging of KIND bars. In addition

acquisition

Victory and FIN Merge To Create Large Independent ECIG Co.

Combines sales depth of FIN and supply chain capabilities of Victory to capture significant cost and revenue synergies. Victory Electronic Cigarettes Corp. (ECIG), and FIN Branding Group announced an agreement to merge their two companies and create one of the leading electronic cigarettes companies in the world. The companies have signed a definitive agreement and

maverik

Maverik Rolls Out Mobile Payment At The Pump

Wayne fuel dispensers with Isis improve customer experience at CSD’s 2013 Chain of the Year Award Winner, Maverik. Wayne, a GE Business, and a global innovator of fuel dispensers and forecourt technologies, announced it is working with Isis, the joint venture created by AT&T Mobility, T-Mobile USA, Inc., and Verizon Wireless, to introduce mobile payments

credit

Merchant, Financial Trade Associations Form Cybersecurity Partnership

“We are committed to working together to ensure customer personal and financial information is secure and protected,” says CEO of Financial Services Roundtable. Leading trade associations representing the merchant and financial services industries announced a new cybersecurity partnership. The partnership will focus on exploring paths to increased information sharing, better card security technology, and maintaining

couchetardLOGO

Couche-Tard Corrects Erroneous News Story

The convenience store giant notes it did not acquire stores from Grupo Modelo. Alimentation Couche-Tard Inc. announced that it was brought to its attention that an information disseminated through electronic media by a third party financial news service erroneously reported that Couche-Tard had entered into an agreement with Grupo Modelo to acquire 878 stores operated

citgonew1

CITGO Donates To Brainy Camps Association

The subsidiary of Children’s National Health Systems receives CITGO gift cards to transport volunteers and campers with chronic health conditions. Brainy Camps Association (BCA), a subsidiary of Children’s National Health Systems, is one of nine Fueling Good Project winners to be awarded with $5,000 in CITGO Gift Cards. BCA Founder and Director Sandy Cushner-Weinstein, and

food2

C-Stores Win With Fresh, Quality Prepared Foods

Technomic finds roughly one-third of consumers who visit convenience stores for fresh-food items purchase them at least once a week from convenience stores. More convenience stores are concentrating on providing a greater variety of fresh, high-quality foods, and competition is mounting as stores strive to compete with fast-food restaurants. Technomic’s Convenience Store Market Intelligence Report

ecigarette

Survey Finds 63% of Americans OK With E-Cig Use In Their Personal Space

First U.S. study of its kind finds majority approve of ‘vaping’ at sporting events. Nearly two-thirds of Americans (63%) say they would not be bothered by someone using an electronic cigarette in close proximity, according to data in the 2014 American E-Cigarette Etiquette Survey conducted by Harris Interactive. The telephone survey of 1,011 adults, commissioned

energy-bars

Better-for-You Trend Drives Double-Digit Growth of Snack Bars

“Snack bars meet the needs of today’s on-the-go consumer who is looking for a convenient, nutritious snack or meal replacement,” says vice president, NPD SupplyTrack. Convenient, portable, and often better-for-you, snack bars’ broad appeal as a snack or meal replacement has made this compact edible a double-digit growth category across foodservice channels, reported The NPD

newcastle

Newcastle Launches Unofficial Underdog Program

Program leverages 2014 March Madness college basketball tournament season. Newcastle Brown Ale is setting the stage for increased sales during the 2014 college basketball tournament season with retail and on-premise programming that celebrates the underdog.newcastle Newcastle’s Unofficial Beer of the Underdog program elements encourage adult fans everywhere to cheer on their favorite underdog team for

cigarettes_ryo_products

NATO Fights FDA Commercials Depicting C-Stores Selling Cigarettes To Minors

NATO urges FDA to focus campaigns toward “social sources” that provide cigarettes to under-aged smokers. The National Association of Tobacco Outlets (NATO) sent a letter to the U.S. Food and Drug Administration (FDA) on Feb. 7, requesting that the agency immediately remove two commercials from the agency’s “The Real Cost” television commercial campaign, that it

PPA

PPA Unveils 2014 Training Schedule

New this year is North American Technician Excellence (NATE) Certification. The Pennsylvania Petroleum Association (PPA) Technical Training Center has introduced its 2014 Training Schedule.   The PPA holds classes from mid-March to mid-October across Pennsylvania, drawing from the Pennsylvania/Ohio/Maryland/Delaware/Virginia/New York and New Jersey areas.  The topics include a wide range of subjects from Basic Electric,

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