pick a card any card

Jupiter Research claims that 75% of consumers are card-carrying members of one loyalty program or another. It seems like you can’t buy anything now without bumping into anoffer to join some type of consumer loyalty club. Retailers havelong adopted loyalty programs as a method of getting more salesout of their customers. Whether they “live” offline

beers back

Study signals strong 2007 Super Bowl sales. The primacy of beer—temporarily lost when Gallup’s2005 poll of alcohol sales and drinking habits showedwine sales ahead of beer for the first time—has beenrestored. The 2006 Gallup poll, released in late July, showedthat brew is back as the top alcoholic beverage in both volume and dollar sales. Forty-one

unlimited potential

By Kate Quackenbush, Managing Editor While everyone talks a big game about livingand eating healthier, Don Hamberger knowsthat consumers still love to treat themselves.Candy represents the fourth most profitablecategory at La Platta, Md.-based Dash In Food Stores, behindcigarettes, foodservice and coffee. Confections are up 3.5%from last year, on top of 6% the year before, and

valero named convenience store decisions chain of the year

San Antonio-based marketer to be honored at an awards reception Oct. 9 in Las Vegas. Continuing a tradition it began in1990, Convenience Store Decisionsis proud to announce Valero EnergyCorp., as its 2006 Convenience StoreChain of Year. Valero, which will be honored at aawards reception Oct. 9 in Las Vegas during the National Association ofConvenience Stores

one family many owners

Experts are warning that fuel prices are likely toremain high until January 2007 as demand for petroleum products soars due to market shortages causedby the damaged pipelines out of BP

smoke signals

Besieged by taxes and a decline in gross profit margins, there are signs that import and specialty brands could be the key to tobacco profitability. Though there have been calls by industry expertsfor convenience store companies to reduce their dependencyon cigarettes, the industry overall is becoming more reliant ontobacco sales. The National Association of Convenience

target customer with knowledge of trends

Understanding health and wellness developments can increase sales. The health and wellness landscape has been undergoing some major changes over the past several years, spurred by various factors, including scientific discoveries, nutrient breakthroughs, changing lifestyles and demographics, rising obesity, desire for wellness personalization and demand for corporate social responsibility. All of these transformations can make

focus on food safety

Just two years after the devastating tomato outbreak at Sheetz, other retailers have benefited from the hard lesson. Any convenience retailer heavily invested in foodservice has to admit their heart dropped when wordspread about the tomato epidemic at Altoona, Pa.-based Sheetz Inc. A salmonella-tainted shipment of tomatoesled to 400 people getting sick in July 2004,

the 5 firsts of hourly employee retention

With the labor pool shrinking sources of new hourly recruits are drying up. First impressions are lasting. Newly hired, hourly employees are not. Before they’ve been on the job just six months, more than 50% are gone. Some were probably not a good fit for the job in the first place, but some productive, dependable,

selfserve kiosks poised for explosive growth in retail

By 2007, sales could reach nearly $1.3 trillion in kiosk transactions. Self-service kiosks are a growing trend in retailing that is expected to accelerate five-fold in sales during the next two years. By 2007, sales could reach nearly $1.3 trillion in kiosk transactions, something savvy convenience store, truck stop and travel plaza operators need to

cigar sales smoking

Retailers report strong sales and profits in OTP boosted by cigars. According to the National Association of Convenience Stores’ 2006 State of the Industry (SOI) report, retailers can expect the other tobacco (OTP) category to keep on growing with flavored cigars driving that growth. Cigar sales last year jumped 5.2% and accounted for 30.48% of

alons jeff morris provides industry insight

Fresh off its acquisition of Good Time Stores in El Paso, Texas, Alon USA’s President and Chief Executive Jeff Morris sat down with Convenience Store Decisions to get his take on the changing face of the convenience industry and to share his perspective on what differentiates his stores in the marketplace. CSD: What is the

cooking at the speed of light

A new breed of supercookers promise to cook food faster than you ever imagined. Here’s what you need to know to buy a unit. When you hear the term “fast food,” most don’t think of fresh, elaborate food that’s prepared quickly. But that’s changing. Manufacturers have recently developed and continue to refine equipment for highspeed

destiny finds a way

Wayne Moser, Town Pump Food Stores Wayne Moser studied electrical technology with the hopes of gaining employment in the oil fields in Western North Dakota or Eastern Montana, where he had always dreamed of moving. Unfortunately, the oil boom era was slowing down just after his college years, which made it difficult to find employment

display cases run hotcold

A great display of food will stop customers in their tracks. Here’s what you need to know to buy merchandising equipment that will make your food look irresistible. Not too long ago, food-merchandising equipment was limited to a few grocery store-type cases from only a few manufacturers. Today, there is a wide range of quality

The Time is Right for Self-service Kiosks

Advances in technology enable efficiency while providing an attractive return on investment. Self-service ordering kiosks have been in use for more than four years. The reasons for their staying power are many, but the bottom-line is that kiosks please both c-stores and their customers. Can you imagine being able to take multiple orders, simultaneously? That’s

family affair

Just two months after Convenience Store Decisions was first to announce details of Tesco's foray into the U.S. market, we were able to get an exclusive tour of FamilyMart's operations in Southern California with Shiro (Sho) Inoue, president and CEO of Famima Corp., the Japanese retailer's U.S. subsidiary. Inoue's candid interview, part of our "2006

the benefits to customers

Advances in technology enable efficiency while providing an attractive return on investment. Self-service ordering kiosks have been in use for more than four years. The reasons for their staying power are many, but the bottom-line is that kiosks please both c-stores and their customers. Can you imagine being able to take multiple orders, simultaneously? That’s

faceoff

Fuel Hedging: Aggressive or Moderate? Face-off is a regular feature in Convenience Store Decisions that gives retailers, suppliers and consultants an opportunity to debate the issues affecting the convenience store and petroleum industry. Have an idea for Face-off? Contact John Lofstock at 201-845-2468 or via email at jlofstock@penton.com. Aggressive:Philip J. Baratz, C.T.A.President, Angus Energy Inc.

dipping into new profits

Premium products driving the moist smokeless tobacco business, U.S. Smokeless Tobacco said. An influx of deep-discount products is leading retailers to change the way they merchandise moist smokeless tobacco (MST) products, and experts are concerned that these changes are adversely affecting moist smokeless profitability. As the deep-discount segment has grown in volume, it is compressing

all in the familyinside japans familymart

Japan’s FamilyMart, whose Famima convenience store brand is attracting an upscale clientele in Southern California, readies expansion to several new markets and New York City may be on the agenda. With the experience of operating 12,452 convenience stores worldwide, Tokyo-based FamilyMart Co. felt the time was right to take on the complex U.S. market. So

count on curtis

Wilbur Curtis blends technology with simplicity in its G3 Concept Series Primo Cappuccino machine. With fuel prices soaring and instore margins shrinking, hot beverages have emerged as one of the most profitable sections in the convenience store. With a price point usually not much more than a regular cup of coffee, cappuccino sales are helping

is hedging right for you

Minimizing risk is key to maximizing fuel profitability. The post-Hurricane Katrina era is presenting a flood of challenges for uneasy marketers at the most inopportune time. Competition from multiple retail channels has never been greater, credit card fees are eating away store profits and fuel supply is being called into question forcing pump prices to

southwest georgia oil targets new markets

New Sun Stop prototype appeals to women, elderly shoppers. Getting more stores and giving better customer service are two tried-and-true ways to boost c-store profits, so when Southwest Georgia Oil Co. (SWGO) decided to grow its business, both tactics made the short list. But a third—and much less conventional—approach seems to be working even better:

how to buy a reachin refrigerator

It can easily be argued that refrigerators are the most critical piece of equipment in your kitchen. No matter what type of foodservice operation you run, you need refrigeration. Keeping food at the proper temperature without using too much energy is essential to food quality, food safety and your bottom line. Before you buy, there

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