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Shell Celebrates WINsday With Rewards

Shell Saver Card holders will gain cents off fuel when driver Kurt Busch wins a race. Shell is encouraging motorists to join its Shell Saver Card program with new offers rewarding customer loyalty. New cardholders will be rewarded for activating a card with savings of 10 cents per gallon on every grade of Shell Nitrogen

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Swipe Fee Fight Continues

NACS urges retailers to join it on Capital Hill to show support for the Durbin Amendment that regulates interchange fees. With a new Congress in session, the rule regulating interchange fees runs the risk of being overturned, and NACS is urging retailers to show their government the issue remains important to them. The Dodd-Frank Wall

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Kwik Trip Selects Radiant Systems

Radiant’s solution makes it quick and easy for c-store customers to complete transactions. Kwik Trip Inc., a Wisconsin-based petroleum and convenience store retailer with 425 locations, has enlisted Radiant Systems Inc. to equip its sites with the company’s Radiant Point-of-Sale (RPOS) software, Tiger Fuel Controllers and P1560 POS terminals. Radiant Systems not only develops innovative

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Clark Brands, TransNational Form Partnership

“TransNational offers a full slate of payment products for non-petroleum merchants combined with a level of support Clark is pleased to recommend,” said Clark Brands president. Clark Brands  LLC has selected TransNational Processing Inc. as a referral partner to provide credit and payments services to non-petroleum customers. Under the terms of an agreement signed in

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Honey Farms Launches Web-Based Training

Teaming with Ready Training Inc. and Targeted Solutions, Honey Farms to use new E-Learning curriculum to train employees. Honey Farms has launched a new partnership to bring on-line training services to its employees. The company is working with Ready Training Inc. (RTO), a full-service on-line training company, and Targeted Solutions, a convenience petroleum consulting company,

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epay Partners With Florida’s Turnpike Enterprise

More than 2,000 new SunPass cash-reloading locations are now available in Florida. SunPass customers can now reload their accounts using cash and view their account balance at more than 2,000 epay locations in Florida. SunPass is Florida’s electronic prepaid toll program, and is accepted on all toll roads and nearly all bridges in the Sunshine

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Starbucks Debuts Mobile Payments

The Starbucks Card Mobile App now offers customers with BlackBerry smartphones, iPhone and iPod touch the fastest way to pay at nearly 6,800 U.S. company-operated Starbucks stores. Starbucks has announced the launch of mobile payments in all of its U.S. company-operated stores, allowing customers to pay for in-store purchases with select smartphones. Building on the

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Sheetz Selects HighJump

Warehouse Management System (WMS) to streamline c-store replenishment and reduce IT costs. Sheetz has selected the HighJump warehouse management system (WMS) to streamline its supply chain operations that replenishment to retail locations. Sheetz began the search for a new warehouse management system as part of an initiative to lower IT costs and reduce business risk

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CSD Partners with MSA and Paradigm Sample

In our ongoing effort to provide the most relevant and timely industry data, Convenience Store Decisions has reached a deal to serve as the excusive media sponsor of the new Convenience Consumer Insights Panel (cciPanel) launched last month by Management Science Associates Inc. (MSA) and Paradigm Sample. The cciPanel is the consumer research field’s first

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Circle K Chooses VALID Systems

Circle K convenience store chain is rolling out a new, state-of-the-art check cashing program to its company-owned locations, anchored by VALID’s decisioning and identification technology. Some 750 of Circle K’s 3,000+ stores currently have added the check cashing program. The new system integrates existing hardware alongside new technologies. The verification and approval process is fully-automated;

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Attacking Shrink from All Angles

Loss prevention in retail is becoming a more challenging task as the economy stumbles along. In order to keep costs down it is important to put measures into place that will deter thieves. In a tough economy, every dollar counts. But loss prevention is often overlooked by convenience stores, even when following through on upholding

Using scan data, store operators now have the ability to assess consumer buying behavior, create effective promotions, eliminate out-of-stocks and replace slow-moving merchandise.

Effectively Managing Scan Data

Before executives at The Spinx Co. roll out a sales promotion to their 75-plus convenience stores in the Carolinas, they carefully review current point-of-sale (POS) sales data. “We’re able to pull all sorts of data by store, by category and by items,” said Bryan Zeiger, category manager for Spinx, who relies on the reports when

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Marketing and Social Media

In 2011, look for cause marketing to be a bigger trend. An expert panel at the U.S. Direct Marketing Association’s (DMA) annual meeting revealed that the trend toward cause marketing is the next step in engaging customers and increasing loyalty. But it’s not enough just to pick a cause and throw together a promotion. Customers

Securing Payment Data

The SWAT Team   During its brief tenure, the PCATS Data Security Standards committee has proven extraordinarily active, holding biweekly conference call meetings that are regularly attended by as many as 50 members. As PCATS Executive Director Gray Taylor pointed out, “These aren’t single-site operators. These are people who are in charge of security for

Energy Efficiency Pays Off

Savvy convenience store chains are leading the charge toward more energy efficient store equipment that both respects the environment and lowers operating costs, using everything from LED lighting and state-of-the-art cooler doors to Leadership in Energy and Environmental Design (LEED) buildings and clean fleet initiatives to do so.   One stellar example of this trend comes

Progressive POS Solutions

Speed of service is crucial, of course, but with all the services that convenience stores offer today communication—between machines—is key. From gas pumps and safes to back-office software and lottery terminals, operators are finding that integrating them with their point-of-sale (POS) systems leads to greater accuracy, efficiency and profitability. Mary Vinson, director of operations for

The High Stakes of Compliance

Convenience store operators must stop thinking of Payment Card Industry (PCI) compliance as a nuisance to be handled when they have time. It is a serious, costly, complex fact of life—one that can potentially put an operator out of business and one that must be faced head on. It was in September 2006 that the

Remerging Technology?

Zip back to Nov. 4, 2008, when CNN newscaster Wolf Blitzer seemed smitten by some techno-spice his network rolled out during its coverage of the presidential election. It went like this: A 3D image of a CNN correspondent in Chicago was beamed to the network’s New York headquarters, where she appeared in-studio as a hologram.

Step One: Knowing Your PCI Merchant Level

Merchant Levels are designated by the PCI Standard as follows: Level 1: Any merchant, regardless of acceptance channel, processing over 6 million Visa transactions per year; that has suffered a hack or an attack that resulted in an account data compromise; that Visa, at its sole discretion, determines should meet the Level 1 merchant requirements

Operations Wake-Up Call

Tougher economic times are pushing convenience retailers to look at how they can improve operations. While cutting costs may be one common theme, savvy retailers are also looking at other avenues to help them stand out among the competition. “The economy changed and that changes how people are buying,” said Brooks Blair, owner of Bells

Operations Wake-Up Call

Tougher economic times are pushing convenience retailers to look at how they can improve operations. While cutting costs may be one common theme, savvy retailers are also looking at other avenues to help them stand out among the competition. "The economy changed and that changes how people are buying," said Brooks Blair, owner of Bells

Shades of Gray

As Howard Glavin tells it, this whole PCI thing starts to sound more like a job for Ernest Borgnine than it does the information technology department. The Digital Dozen. Nuclear toxic waste. Shades of gray. A former FBI agent turned global manager of PCI at IBM Internet Security Systems (ISS), Glavin turned some smooth analogies

CITGO Chooses FleetCor

Fleet Card Facts There are an estimated 650,000 fleets in the U.S. for a total of nine million vehicles. Currently, fleet cards are the fastest growing segment of MasterCard’s business. Most fleet cards offer valuable and robust reporting/management tools The tools can track mile-per-gallon variances, driving patterns, fuel purchases, calculate various tax exemptions and more.

Express Rewards

Looking for a new tax accountant? How about a local bakery? The search may be a little easier—and more lucrative—thanks to the highly successful loyalty marketing program at Express Convenience Stores. The 19-store Wisconsin-based chain, which is operated by US Oil Co. Inc. and has units from Oshkosh to Green Bay, launched its GoFor Rewards

Somebody IS Watching

In an age of cameras on nearly every street corner, toll booth and ATM, the coming of interactive audio and visual systems at retail is hardly a surprise. What may surprise some, however, is the way in which such systems can transcend security and provide what some might suggest amounts to a whole new layer

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