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Is Groupon Right for Your Business?

A growing debate continues as to whether Groupon, and other daily deal sites like Living Socialare good for businesses or are they a quick-fix marketing solution in a sluggish economy yielding short-lived, expensive, false hope. While the jury is still out, there is no debating that the daily deal phenomenon continues to grow in popularity.

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PCI Compliance: Benefiting the Industry in Multiple Ways

Convenience store operators must stop treating the need for compliance as a nuisance. It is a complex part of the business that must be faced head on. By Pat Pape, Contributing Editor. Just one month ago, Chase, the second-largest U.S. bank, plus a host of other well-known businesses, notified customers that their e-mail addresses had

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Enhancing Prepaid Profitability

The convenience and budgeting control features that stored valued products offer holds appeal for a wide range of Americans. By Joe Bush Contributing Editor. Prepaid’s profit potential is fueled by shifts in the marketplace, wider social acceptance and the nation’s growing population of “unbanked” lower-income consumers. And while store-level merchandising and marketing need to be

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Breaking the Cycle of Plastic

Retailers may have different strategies when it comes to ATMs, but with interchange fees at a record high, operators should be developing programs to get cash in customers’ hands to reduce card transactions. By Joe Bush, Contributing Editor. ATMs are ubiquitous in convenience stores, providing cash in a bright, secure, warm and mostly private environment,

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Kwik Trip Inc. Rolls Out SPIN

SPIN back office conversion technology by Solutran lowers depository fees, speeds funds availability for Kwik Trip. Kwik Trip Inc., which operates 415 locations in Minnesota, Iowa and Wisconsin, has completed its rollout of SPIN, Solutran Inc.’s POS and Imaging Network solution for electronic check conversion. Following SPIN implementation, Kwik Trip has reported lower depository fees,

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Predicting Prepaid Growth

The prepaid card market continues to grow, and consumers are purchasing cards more often at “prepaid malls” inside convenience stores. “Rather than going to the actual store for a (Gap, for example) gift card, they go to a 7-Eleven and get the card for that store there. For c-stores that can be significant since many

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ExxonMobil Introduces Android App

“This new app continues our record of delivering what consumers want and need,” says ExxonMobil Fuels spokesperson. ExxonMobil is launching its latest in mobile technology – the Exxon Mobil Fuel Finder application for Android. The application gives real-time maps, driving directions and station information for nearly 10,000 Exxon and Mobil retail locations across the continental

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Quick Chek Selects Reflexis Workforce Management

Reflexis to increase efficiency and improve accuracy in Quick Chek’s payroll and other workforce management processes. Quick Chek, a convenience store chain in the New York Metro market, has selected Reflexis workforce management solutions. Quick Chek selected Reflexis over its competition in the workforce management software market after detailed product demonstrations and discussions with other

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Achieve EMV Compliance

“Enhanced payment-security is necessary with today’s sophisticated hacking and data-theft schemes, and EMV chip technology is continuing to advance consumer data protection,” says Dresser Wayne spokesperson. Dresser Wayne, a global provider of vehicle energy-dispensing technologies, is helping Canadian fuel retailers meet global EMV data-compliance requirements with its newest product, the Wayne Connect IP-485. The Wayne

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The Pantry Selects Reflexis

“We are convinced that Reflexis is the best choice to align our workforce’s schedules and activities with our retail strategy while supporting our company’s growth,” says The Pantry’s senior vice president. Cary, N.C.-based The Pantry Inc. is adding the entire Reflexis store operations suite of labor scheduling, time and attendance, task management/KPI and compliance/audit solutions

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Sheetz Chooses Stratus ftServer

“Stratus’ rock solid uptime assurance lets us confidently support more stores and new functionality,” says Sheetz spokesperson. Convenience store chain Sheetz Inc. has cut downtime risks to its point-of-sale payments system and new loyalty program with Stratus ftServer systems. In the process, the company has created an ultra-resilient disaster recovery system that ensures business continuity

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In Touch with Foodservice

The latest technologies being used to manage c-store food programs—from touchscreens and POS ordering terminals to digital signage—are allowing marketers to enhance communications and streamline operations. By Pat Pape, Contributing Editor. A busy office worker steps up to the touchscreen terminal and gently presses a colored photo of a fresh deli sandwich. With a few

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Card Networks Still at Risk

Visa and MasterCard are among the payment providers targeted by “hacktivists”  calling into question the effectiveness of PCI compliance. By Howard Riell, Associate Editor. The arrest of WikiLeaks founder Julian Assange in the U.K. in early December got some people angry—and they took revenge. A day after Assange was arrested and denied bail in London

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TA Launches TruckSmart i-Phone Application

“TruckSmart provides invaluable data and locating services, some of which have never been available before in the industry,” says CEO. TravelCenters of America LLC (TA) has launched a new smart phone application called TruckSmart. “TA and Petro offer customers the full-service advantage and TruckSmart is yet another dimension to what TA is doing to help

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7-Eleven TV Set For Nationwide Rollout

When deployment is complete, 7-Eleven TV is expected to reach more than 200 million customers with programming and promotional advertising tailored to specific markets, customer segments and dayparts. 7-Eleven TV, a digital out-of-home (DOOH) advertising network, already operating in 500 of the highest traffic volume 7-Eleven stores in the country, including in New York, Los

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Xtra Mart Adds Go-Screens

Streaming content shown on the screens will be tailored for each Xtra Mart location to best reach its demographic. Xtra Mart has partnered with GoGo Cast Inc., a Dynamic Digital Out of Home (DOOH) media networks provider, to install high definition Go-Screen’s in 150 Xtra Mart stores throughout Maine, New Hampshire, Rhode Island, Massachusetts, Connecticut,

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Shell Celebrates WINsday With Rewards

Shell Saver Card holders will gain cents off fuel when driver Kurt Busch wins a race. Shell is encouraging motorists to join its Shell Saver Card program with new offers rewarding customer loyalty. New cardholders will be rewarded for activating a card with savings of 10 cents per gallon on every grade of Shell Nitrogen

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Swipe Fee Fight Continues

NACS urges retailers to join it on Capital Hill to show support for the Durbin Amendment that regulates interchange fees. With a new Congress in session, the rule regulating interchange fees runs the risk of being overturned, and NACS is urging retailers to show their government the issue remains important to them. The Dodd-Frank Wall

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Kwik Trip Selects Radiant Systems

Radiant’s solution makes it quick and easy for c-store customers to complete transactions. Kwik Trip Inc., a Wisconsin-based petroleum and convenience store retailer with 425 locations, has enlisted Radiant Systems Inc. to equip its sites with the company’s Radiant Point-of-Sale (RPOS) software, Tiger Fuel Controllers and P1560 POS terminals. Radiant Systems not only develops innovative

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Clark Brands, TransNational Form Partnership

“TransNational offers a full slate of payment products for non-petroleum merchants combined with a level of support Clark is pleased to recommend,” said Clark Brands president. Clark Brands  LLC has selected TransNational Processing Inc. as a referral partner to provide credit and payments services to non-petroleum customers. Under the terms of an agreement signed in

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Honey Farms Launches Web-Based Training

Teaming with Ready Training Inc. and Targeted Solutions, Honey Farms to use new E-Learning curriculum to train employees. Honey Farms has launched a new partnership to bring on-line training services to its employees. The company is working with Ready Training Inc. (RTO), a full-service on-line training company, and Targeted Solutions, a convenience petroleum consulting company,

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epay Partners With Florida’s Turnpike Enterprise

More than 2,000 new SunPass cash-reloading locations are now available in Florida. SunPass customers can now reload their accounts using cash and view their account balance at more than 2,000 epay locations in Florida. SunPass is Florida’s electronic prepaid toll program, and is accepted on all toll roads and nearly all bridges in the Sunshine

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Starbucks Debuts Mobile Payments

The Starbucks Card Mobile App now offers customers with BlackBerry smartphones, iPhone and iPod touch the fastest way to pay at nearly 6,800 U.S. company-operated Starbucks stores. Starbucks has announced the launch of mobile payments in all of its U.S. company-operated stores, allowing customers to pay for in-store purchases with select smartphones. Building on the

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Sheetz Selects HighJump

Warehouse Management System (WMS) to streamline c-store replenishment and reduce IT costs. Sheetz has selected the HighJump warehouse management system (WMS) to streamline its supply chain operations that replenishment to retail locations. Sheetz began the search for a new warehouse management system as part of an initiative to lower IT costs and reduce business risk

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CSD Partners with MSA and Paradigm Sample

In our ongoing effort to provide the most relevant and timely industry data, Convenience Store Decisions has reached a deal to serve as the excusive media sponsor of the new Convenience Consumer Insights Panel (cciPanel) launched last month by Management Science Associates Inc. (MSA) and Paradigm Sample. The cciPanel is the consumer research field’s first

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