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Higher Profits in the Cards

Technology is making it faster, easier and more convenient for consumers to purchase, manage and reload prepaid cards. By Marilyn Odesser-Torpey, Associate Editor. The direct-to-consumer prepaid market, including general-purpose, reloadable cards, such as Green Dot and NetSpend, phone cards and gift cards of all types, is growing by leaps and bounds. Last year, dollars loaded

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NRF Says Revised Swipe Settlement Still Unacceptable

“The settlement still does virtually nothing to protect retailers or their customers from the abuses of the card industry, and it attempts to silence any objections for years to come,” says NRF. The National Retail Federation (NRF) said a revised antitrust settlement filed in federal court Friday, Oct. 19, scarcely begins to address retailers’ concerns

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Integrating New PCI Standards

Point-of-sale attacks at merchant locations have highlighted weaknesses in POS systems integration. Most of these attacks can be traced back to remote-access portals that were inadequately secured. By Howard Riell, Associate Editor. More than a few c-store operators grow anxious at the mention of anything to do with PCI compliance, and who can blame them.

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Learning from Wyndham’s Data Breach

How you respond before, during and after your credit card data has been compromised will have a major impact on your chain’s ability to survive a security fiasco. By Erin Rigik, Associate Editor. In today’s high tech world, no one is immune to a breach. This June, The Federal Trade Commission (FTC) sued hotel dynasty

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POS in Your Palm

Mobile technology is changing the retail landscape, offering a bevy of options for retailers to consider. By Erin Rigik, Associate Editor. In today’s ever-evolving world of mobile payment technology, anyone with a mobile phone can take credit card payments, from a neighbor running a garage sale to an entrepreneur building a small business. Now, this

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Will EMV be DOA?

Visa is encouraging retailers to move toward the EMV technology seen in Europe, but some argue by the time it’s implemented in the U.S., the technology will be outdated. By Erin Rigik, Associate Editor. Visa this fall announced plans to speed up the migration to contact chip and contactless EMV chip credit card technology in

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Tesco Deploys Retalix 10 Store Suite

Retalix to present at NRF Show, outlining the future of Tesco’s retail IT strategies. Tesco Plc. is set to deploy the Retalix next generation store platform following a successful initial pilot of the Retalix 10 Store Suite software. Tesco, the third largest grocery retailer in the world, has been a Retalix business partner since 1995,

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Retail Trends for 2012

As technology continues to change the way we do business, retailers must weigh the benefits of being ahead of the curve versus the risks, and the disadvantages of falling behind. By Erin Rigik, Associate Editor. In a scene from the futuristic movie “Minority Report,” Tom Cruise’s character walks through a shopping mall while 3-D screens

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Preparing for Future Payment Systems

First it was PCI, now retailers have to prepare for the widespread launch of Near Field Communications, which is expected to become a widely used system for making payments by smartphone in the U.S. By Howard Riell, Associate Editor. The convenience store industry is increasingly turnings its gaze outdoors to the forecourt, not only for

ATM

ATMs and ADA: Are You Compliant?

While the new compliance standards have been on the ATM industry’s radar for many years. Fully understanding the intricacies of the new rules could be an overwhelming task for many storeowners. By Pat Pape, Contributing Editor. The ATM industry is currently facing the most complicated, but critical challenge it has ever encountered—managing the technical, new

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Stacking the Cards In Your Favor

General purpose prepaid debit cards are rapidly gaining favor with consumers as an alternative to closed-loop gift cards. By John Lofstock, Editor. Sales of open-loop prepaid cards, issued by banks and credit card companies and able to be used at multiple establishments, are only going to go up as more consumers come to appreciate their

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epay Partners With Sprint

“When Sprint decided it needed a single solution for its prepaid independent distribution strategy, we committed the resources to building the tools and processes that would ensure Sprint’s success,” says epay spokesperson. epay, a division of Euronet Worldwide Inc.—a global electronic payments provider and distributor, has signed an exclusive agreement to process  prepaid mobile airtime

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Thorntons Introduces Phone App

New app enables customers to have Thorntons with them 24/7. Louisville Ky.-based Thorntons has announced the launch of its brand-new proprietary, free mobile phone app available for iPhone, Android and Blackberry users. The mobile phone app, powered by OpenStore by GasBuddy, is free for all Thorntons customers at http://thorntons1.com/MobileApps.aspx. “Thorntons consumers are extremely tech-savvy and

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Is Groupon Right for Your Business?

A growing debate continues as to whether Groupon, and other daily deal sites like Living Socialare good for businesses or are they a quick-fix marketing solution in a sluggish economy yielding short-lived, expensive, false hope. While the jury is still out, there is no debating that the daily deal phenomenon continues to grow in popularity.

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PCI Compliance: Benefiting the Industry in Multiple Ways

Convenience store operators must stop treating the need for compliance as a nuisance. It is a complex part of the business that must be faced head on. By Pat Pape, Contributing Editor. Just one month ago, Chase, the second-largest U.S. bank, plus a host of other well-known businesses, notified customers that their e-mail addresses had

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Enhancing Prepaid Profitability

The convenience and budgeting control features that stored valued products offer holds appeal for a wide range of Americans. By Joe Bush Contributing Editor. Prepaid’s profit potential is fueled by shifts in the marketplace, wider social acceptance and the nation’s growing population of “unbanked” lower-income consumers. And while store-level merchandising and marketing need to be

ATMISTOCK

Breaking the Cycle of Plastic

Retailers may have different strategies when it comes to ATMs, but with interchange fees at a record high, operators should be developing programs to get cash in customers’ hands to reduce card transactions. By Joe Bush, Contributing Editor. ATMs are ubiquitous in convenience stores, providing cash in a bright, secure, warm and mostly private environment,

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Kwik Trip Inc. Rolls Out SPIN

SPIN back office conversion technology by Solutran lowers depository fees, speeds funds availability for Kwik Trip. Kwik Trip Inc., which operates 415 locations in Minnesota, Iowa and Wisconsin, has completed its rollout of SPIN, Solutran Inc.’s POS and Imaging Network solution for electronic check conversion. Following SPIN implementation, Kwik Trip has reported lower depository fees,

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Predicting Prepaid Growth

The prepaid card market continues to grow, and consumers are purchasing cards more often at “prepaid malls” inside convenience stores. “Rather than going to the actual store for a (Gap, for example) gift card, they go to a 7-Eleven and get the card for that store there. For c-stores that can be significant since many

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ExxonMobil Introduces Android App

“This new app continues our record of delivering what consumers want and need,” says ExxonMobil Fuels spokesperson. ExxonMobil is launching its latest in mobile technology – the Exxon Mobil Fuel Finder application for Android. The application gives real-time maps, driving directions and station information for nearly 10,000 Exxon and Mobil retail locations across the continental

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Quick Chek Selects Reflexis Workforce Management

Reflexis to increase efficiency and improve accuracy in Quick Chek’s payroll and other workforce management processes. Quick Chek, a convenience store chain in the New York Metro market, has selected Reflexis workforce management solutions. Quick Chek selected Reflexis over its competition in the workforce management software market after detailed product demonstrations and discussions with other

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Achieve EMV Compliance

“Enhanced payment-security is necessary with today’s sophisticated hacking and data-theft schemes, and EMV chip technology is continuing to advance consumer data protection,” says Dresser Wayne spokesperson. Dresser Wayne, a global provider of vehicle energy-dispensing technologies, is helping Canadian fuel retailers meet global EMV data-compliance requirements with its newest product, the Wayne Connect IP-485. The Wayne

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The Pantry Selects Reflexis

“We are convinced that Reflexis is the best choice to align our workforce’s schedules and activities with our retail strategy while supporting our company’s growth,” says The Pantry’s senior vice president. Cary, N.C.-based The Pantry Inc. is adding the entire Reflexis store operations suite of labor scheduling, time and attendance, task management/KPI and compliance/audit solutions

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Sheetz Chooses Stratus ftServer

“Stratus’ rock solid uptime assurance lets us confidently support more stores and new functionality,” says Sheetz spokesperson. Convenience store chain Sheetz Inc. has cut downtime risks to its point-of-sale payments system and new loyalty program with Stratus ftServer systems. In the process, the company has created an ultra-resilient disaster recovery system that ensures business continuity

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