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Cell Phones Aiding Purchasing Decisions

Accenture Survey shows customers value data privacy, but many will allow behavior tracking to create personalized offers. Nearly three out of four (72%) of consumers aged 20-40 in the U.S. and the UK use mobile devices while in-store to compare prices, but the majority leave before making a purchase, according to a study by Accenture

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Holiday Season Strains Wallets

Underbanked Americans plan to spend same or less on gifts this year. As the holiday shopping season gets underway, underbanked consumers of all income levels are feeling the strain on their wallets and planning to spend conservatively on gifts this year, according to the 2012 Underbanked Financial Sentiment Index released this week by Think Finance,

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Half of U.S. Shoppers Excited About Black Friday

New Qualtrics Survey finds only 16% of shoppers won’t be out shopping on Black Friday. Qualtrics has released the results of its 2012 Holiday Shopping Survey. The research shows that most American consumers have a strong emotional attachment to Black Friday shopping—almost half say the hoopla of discounts and television ads gets them “excited to

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All-Channel Customer Experience Top Priority This Holiday Season

RedPrairie survey finds all-channel customer service is focal point for retailers and their seasonal employees. New survey results released by RedPrairie Corp. found that nearly 60% of retailers say delivering a consistent customer experience across all touch points is their No. 1 priority this holiday season. And to help them meet this goal, 29% of

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College Students: A Growing C-Store Customer

“Students with money to spend represent a growing population — and a significant opportunity — worth convenience store marketers’ attention,” says NPD’s director of industry analysis. College students, ages 18-24, made 351.4 million visits to convenience stores (c-stores) and spent approximately $5.2 billion on c-store products in the 12-months ended June 2012, according to a

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Gen-Xers Practicing Frugal Ways

Overall consumer sentiment more positive. Generation X, those born after the post World War II baby boomers, generally has a positive outlook on the economy, but that doesn‘t mean they are free spenders. In fact, they are more frugal than baby boomers and seniors, according to SymphonyIRI‘s Q3 2012 MarketPulse, the ongoing survey series that

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Marketing To Boomers And Millennials

Millennials focus on self identity while Boomers focus on convenience, but brands need to cater to both demographics. Every specialty brand in America today must decide how to appeal to two arguably incompatible demographic groups. Eighty million Millennials will soon reach peak buying power. At the same time, 77 million Baby Boomers are entering new

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Study Shows Hispanics Drink More Coffee

The Hispanic demographic outpaces other coffee consumers by 12%. In original research published on Sept. 20, 2012, the National Coffee Association (NCA) finds that Hispanic-Americans drink significantly more coffee than their non-Hispanic neighbors. The report, Ethnicity and Coffee, reveals that 74% of Hispanic-Americans drink coffee daily, 12% more than other Americans. The Hispanic-American coffee edge

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The 2012 Convenience Retail Outlook

Economic uncertainty is causing retailers to be cautious as they plan for the upcoming year, but investments in technology, social media and foodservice appear to be expanding. By David Bishop, Contributing Editor.  The outlook for 2012 depends largely on the focus of the question. What is clear based on the CSD/Balvor 2012 Convenience Retail Outlook

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Gaining Insights into Convenience Store Customers

MSA and Paradigm Sample, in partnership with Convenience Store Decisions, delve into c-store shoppers’ attitudes about buying seasonal and holiday candy. By Trish Temmerman, Contributing Editor. With Halloween and Christmas just around the corner, we are approaching that time of year when some of the most widely recognized seasonal confectionery items are purchased and consumed:

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Targeting Convenience Store Customers

MSA and Paradigm Sample, in partnership with Convenience Store Decisions, are gaining insights into the shopping patterns of today’s c-store customers. By Trish Temmerman, Management Science Associates (MSA). Tough economic times and stiff competition across the supply chain make it even more critical for convenience store operators to have a solid understanding of their customers,

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One-Third of Shoppers Shun C-Store Foodservice

“Improved quality—not just for products, but for service, location and marketing communications—is needed to bring in or bring back consumers for whom c-stores aren’t top-of-mind choices,” says Mintel spokesperson. While on-the-go customers are consistently searching for convenient snack and meal options that won’t slow them down, Mintel reported hungry shoppers often ignore the convenience store

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Take the 2011 CSD/Kleiman HR Human Resources Benchmarking Survey

In order to support the convenience store industry’s forecasting and planning responsibilities for the new year, Convenience Store Decisions and Kleiman HR are collaborating to provide insight into the industry human resources practices. For the third consecutive year, Convenience Store Decisions, in partnership with human resources expert Mel Kleiman is launching a confidential online survey

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Retail Outlook: Cautiously Optimistic

Balvor survey highlights the foodservice concerns, focus and sentiments held by convenience store operators heading into 2011. By David Bishop, Contributing Editor. Cautious because a number of external factors, ranging from continued high unemployment, constrained consumer spending, and weak construction and housing markets are creating especially stiff headwinds for their core shopper base. Optimistic as

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The 2011 Foodservice Report

Convenience store retailers posted strong across-the-board sales gains in 2010 and expressed optimism for an even more robust 2011. Thanks to an increasingly busy lifestyle, today’s convenience store customers regard food prepared away from home as a necessity, and the industry’s top-quartile retailers have benefited handsomely from meeting the growing demand for fresh foods. For

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Results of Data Security Study Announced

The National Retail Federation (NRF), a retail trade organization, and First Data Corp., a provider of electronic commerce and payment processing, have released results from a research study of data security and fraud prevention strategies practiced at small to mid-sized retailers. Most of the retailers surveyed had annual sales of less than $100,000. The analysis

Appearance, Appearance Appearance: Second only to Location, Location and Location

A Roadmap to Success: Convenience Stores on the Fast Track

Parker’s Convenience Stores Drives Inside-Sales with the LIFT Station

Streamlining Communication with Castelle Faxpress

Fas Mart Spreads its Wings for Foodservice Growth

Cenex Ampride Interior Details

A New Era of C-Store Management

Cumberland Farms Networks Infrastructure

Beat the Pay at the Pump Blues

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