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The 2013 Convenience Store Human Resources Study

Nearly 100 convenience store chains representing more than 12,000 stores offered insights on employee salaries, hiring trends and labor costs. By Mel Kleiman, President, Humetrics. In order to support convenience store operators as they plan and forecast their human resources investments over the next 12 months, Convenience Store Decisions and Humetrics have collaborated on our

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BP Launches First Brand-Wide Fuel Loyalty Program

BP Driver Rewards offers cents-per-gallon fuel savings. BP Products North America Inc. has announced the launch of BP Driver Rewards, a fuel loyalty program that offers consumers a smarter way to save money on quality gasoline. Now available at participating BP stations, the program features a free loyalty card that rewards customers with savings on

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Parker’s Breaks Ground On Newest Convenience Store

The Bloomingdale, Ga. site marks Parker’s 31st location. Parker’s officially broke ground this week on its latest state-of-the-art store in Bloomingdale, Ga., in response to customer demand. The Bloomingdale store, located at Hwy. 80 and Zeigler Road, will offer discounted gasoline as well as nearly 4,000 square feet of retail space. The company’s 31st location

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Fuel Rewards Network Brings Big Savings At Shell

Since the program’s launch in 2012 customers have saved more than $68 million. Shell knows that paying less for fuel continues to be top of mind and consumers are hungry for a loyalty rewards program that will help them drop their price at the pump. The Fuel Rewards Network (FRN) program, the first-of-its-kind national program,

Dos Equis to Launch Dos De Mayo Bash

This year, Cinco de Mayo falls on a Sunday, and Dos Equis recognizes that particular day of the week doesn’t bode well for a celebration of this magnitude. Dos Equis is kicking things off on May 2, or what the Most Interesting Man in the World has dubbed “Dos de Mayo,” giving fans everywhere an

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Manitowoc Co.’s Foodservice Segment President Resigns

Strong internal candidates are being considered for the position. The Manitowoc Co. Inc. has announced that Michael Kachmer has resigned as president of the company’s foodservice segment and as senior vice president of the company to pursue a CEO role. Chairman and CEO Glen Tellock will lead the foodservice segment on an interim basis while

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NACS/CCRC Introduces Playbook For Success

With three simple steps, retailers can learn how to grow their businesses. By Erin Rigik, Associate Editor. The NACS/Coca Cola Retailing Research Council (NACS/CCRC) has introduced a powerful new tool for c-store retailers: “Playbook for Success: A Three-Step Guide to Growing the C-Store Business.” “Operators of any size will find this guide to be an

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Making a Connection With Your Customers

Consumers spent six times as much time in retailer apps in December compared to a year earlier, showing that shopping and commerce is finally beginning to take off on mobile platforms. By Barbara Brynko, Contributing Editor. The numbers don’t lie. The U.S. officially crossed the threshold into the Brave New Digital World as the market

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Sustaining C-Store Security

The newest safes and interactive security systems, including those that tie neatly into a point-of-sale (POS) system, can help operators track cash and monitor employees on a shift-by-shift basis. By Howard Riell, Associate Editor. Follow the money is good advice when it comes to unraveling conspiracies, but it is even more important when it comes

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Smokeless Tobacco Snuffs Out The Competition

Surging demand and the ongoing assault on cigarettes have MST positioned for a profitable 2013. By Erin Rigik, Associate Editor. The smokeless tobacco category showed strong growth in 2012, with help from promotions and a growing customer interest in alternative tobacco products to supplement their smoking habits. Manufacturers are capitalizing on the strong sales demand

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Seasonal Surge Drives Dispensed Beverages

Cold and frozen dispensed beverages are undergoing some major changes these days that continue to make the category one of the hottest in the convenience store industry. By Marilyn Odesser-Torpey, Associate Editor. Spring has sprung and with it comes a renewed focus on cold, frosty and refreshing beverages. For Pat Kelly, purchasing director for Hanover,

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The Convenience of Co-Branding

Partnering with an established brand can help your chain leap into the foodservice business with a widely-recognized and trusted menu offering. By Erin Rigik, Associate Editor. Foodservice demand is on the rise and competition is fierce for share of stomach sales not only from QSRs, but from grocery stores, other c-stores and even Walgreens. As

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Grab-and-Go Continues to Grow

Consumers are looking for fast service, fresh ingredients and value pricing when choosing a foodservice solution and convenience stores are answering the call with innovative programs that meet the latest food trends. By Marilyn Odesser-Torpey, Associate Editor. The number of consumers purchasing grab-and-go sandwiches and other foods is continuing to rise. Retailers have to be

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Rolling Right Along

Emphasizing quality and a dynamic product assortment has had positive effects on food sales at the roller grill. By Howard Riell, Associate Editor. Rollers grills can do a lot, but they do not sell for themselves. Managing roller grill food sales is no different from other foodservice categories in that convenience store operators need to

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Getting the Most Out of Your Car Wash

Energy efficient washes can help car wash owners save money, while winning bonus points with customers who value sustainability. By Jim Callahan. Increasing profits at the car wash depends on two tasks: drawing new customers and tempting current customers to increase the frequency of their visits. To succeed with a car wash, you must be

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Five Ways to Stop Wasting Cash in Inventory

Scrutinizing expenditures across all areas of the business is a proven method for boosting profitability. By Betsi Bixby, Meridian Associates. When we do business valuations for marketers who want to know what their business or someone else’s is worth, one of the criteria we measure is inventory efficiency. Why? Because inefficient inventory will actually reduce

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Stop’n Go Celebrates 50 Years

As part of the year-round festivities, stores will hold community events to celebrate their individual anniversaries. By Erin Rigik, Associate Editor. Stop’nGo of Medina Inc. is celebrating its 50th Anniversary this year with store celebrations, promotions and customer sweepstakes, among a slew of other exciting commemorative events. Family-owned Stop’nGo operates 10 locations throughout Medina and

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Give Stores a Quick Makeover

Checking store sets daily for clutter and cleanliness is a simple solution for enhancing your location’s appearance. By Jim Callahan I went to check on a small convenience store recently that was in need of a little pick-me-up. One of the first things I noticed was the amount of free space the store had along

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7-Eleven Partners With YooLotto

New App for lottery players tracks tickets and delivers real-time drawing results. YooLotto has announced that version one of its free lottery-management application is now available for download for both iOS and Android devices. Currently supporting Powerball and Megamillions games in Texas, YooLotto is planning a national roll-out for the multi-state games later this year.

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RooCup Returns at Kangaroo Express

Fans can reserve a refillable cup online and start their RooCup summer one week early. Kangaroo Express, operated by The Pantry Inc. has announced that fans of its RooCup can now pre-register to reserve, or rather “ROOserve,” their refillable cups for the summer. The RooCup, a collectible cup refillable with any fountain and frozen beverage

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C-store Chain ampm Offers Collectible Cups

“With a limited supply available at each participating ampm location, collectors will be challenged with the mission of acquiring a complete set,” says ampm marketing vice president. Convenience store chain ampm has joined forces with Blizzard Entertainment to offer customers an exclusive set of collectible cups based on StarCraft II: Heart of the Swarm, which

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Jack Link’s, Seattle Mariners Announce Partnership

Jack Link’s to sponsor team beginning this season; will host bat night giveaway April 27. America’s favorite meat snacks and America’s national pastime: it’s a perfect pairing happening this season and beyond through an exciting new partnership between Jack Link’s Beef Jerky and the Seattle Mariners. Jack Link’s, the No. 1 U.S. meat snack brand,

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United Supermarkets Growing its C-Store Business

With fresh foods, made-to-order coffee and drive-through service, United Express is meeting the grab-and-go needs of Texas customers. By Erin Rigik, Associate Editor United Supermarkets is going all in on its effort to boost its convenience store business by expanding its United Express c-store concept. With two freestanding United Express stores already up and running,

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Tracking the Trends in 2013

Despite a weakened economy, the convenience store industry posted healthy sales gains in key in-store categories, such as foodservice, snacks, beverages and tobacco products, raising optimism for an even stronger 2013. For all the concerns about reduced consumer spending over the past 15 months, convenience stores experienced another strong year in 2012. Core categories, such

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Squelching Negative Social Media Backlash

Four tips for managing your response if your chain comes under social media assault. By Ashley Verrill, Contributing Editor. Customer service expert, consultant and author Micah Solomon told me recently about one question that consistently dominates group discussion at his public speaking events: “Isn’t my brand and company in danger out there in the social

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