retailer spotlight

Rutter's Holdings Inc. (York, PA), parent company of Rutter's Farm Stores andRutter's Dairy, was named 2005 "Business of the Year" by the Central PennBusiness Journal . The award honors Rutter's contribution to the centralPennsylvania business community, which includes leadership, innovation and growth."This award really means we have great employees who go the extra mile everyday

our commitment to you

One of the key lessons I learned from one of my mentors in the publishing business is that it's not the job of a trade magazine editor to be smarter than anybody else (you can only imagine what a relief it was to hear that). Instead, our job is to know where to find the

looking back looking forward

It hardly seems appropriate for me to write about the joy of producing Convenience Store Decisions' milestone 200th issue, especially since I've been here barely long enough to figure out the voice mail system. But while my contribution to CSD encompasses all of six issues, I have had the good fortune of literally growing up

the power of one

One manager, one employee or idea can make a difference in customers’ lives. Every interaction has the potential to create positive and negative experiences. Some psychologists say that every day, more of us feel less effective than we used to feel. Even relatively minor things, such as trying to get through a voice mail system

csd brings retailers suppliers together at ecrm convenience conference

Nearly 300 attendees from 135 companies met in Los Angeles for one-on-one strategic planning sessions. Ed Roitz said he came to the Convenience Store Decisions/ECRM Convenience/Front End/Checkstand Conference with an open mind. By the end of the first day, he had an open wallet. That’s because Roitz, president and CEO of Fleming Petroleum Corp. (Pittsburg,Kan.)

convenience store decisions celebrates its 200th issue

CSD February '06 Issue Cover Story/Main Feature: Industry RetrospectiveThe Past, Present and Future of C-Store Retailing: A close look at the key issues that shaped the industry over the past 10 years. This story will analyze four key areas: The tobacco MSA, state and federal tax increases and the infringement of Internet/Native American cigarette sales.

verification they could put a finger on

John Lofstock, Editor These are strange days at Duke and Duchess Shoppes (Columbus, OH) asmore and more customers at its Ohio stores are giving employees the finger.And it's not because prices are too high or lines are too long. Rather, it'sa result of the chain's installation of cutting-edge biometric technology. Duke and Duchess, which operates

the new color of money

Convenience store owners used to measuring success in terms of how much greenthey have in the register are going to have to broaden their horizons just alittle bit as the Department of the Treasury announced plans to redesign the$10 bill to include a kaleidoscope of new colors including orange, red, yellowand copper. The new notes

the power of one

One manager, one employee or idea can make a difference in customers’ lives. Some psychologists say that every day, more of us feel less effectivethan we used to feel. Even relatively minor things, such as trying to get througha voice mail system so you can talk to a real live person when you have a

celebrating new beginnings

At the recent Anheuser-Busch symposium for trade journalists, Bob Lachky, executive vice president of global industry development, said among the many reasons for the brewer's success is innovation, aggressive marketing and keeping its product line fresh. Convenience Store Decisions is proud to share those same values. To kick off the new year, CSD has hit

the convenience store foodservice show

April 6-8, 2006 The Intercontinental Hotel Atlanta, GA On the menu… Track 1: The Building Blocks of Foodservice Case studies of retailers that are taking Coffee, Fountain/FCB, Roller Grill and other foodservice “jumping off points” to new levels and new directions. Track 2: The Foodservice Supply Chain Learning how to make the supply chain safer

didnt make it to vegas

Let CSD share some of the NACS Show highlights. The saying goes, “What happens in Vegas, stays in Vegas.” That is unless you’re a category manager who waited patiently to attend the NACS show in Sin City after it was delayed two weeks and relocated from its original host city,New Orleans, as a result of

efficiency expert

Mary Vinson knew she was facing an uphill battle the day she started working for Donnini Enterprises (Lake Park, FL). Her job, simply put, was to install a back-office accounting system using the state-of-the-art computers the company purchased a year earlier. Just hours into her tenure Vinson faced her first daunting challenge: opening the boxes

beverage category management profile fastop inc jasper in

Water is vital to sustain any life, whether it be that of a human, an animal or a beverage category. Despite a furious wave of new item introductions in every beverage sub-category, consumers always seem to return to their colorless, odorless and tasteless master. "Our total water category from prior year is up 18%," says

didnt make it to vegas

Let us share some of the highlights with you. Didn’t make it to Las Vegas for the NACS show? Here’s a sampling of highlights from the show floor: Robbie Mfg. (www.robbiemfg.com) provides “grab and go” packaging for hot and cold foodservice items. 7-Eleven is using Robbie-made pouches in a market test of buffalo wings in

missed you in las vegas a nacs postshow report

Couldn’t come to the NACS Show this year? Then register to attend this one-hour whirlwind tour of NACS highlights as the CSD Group proves that what happens in Vegas doesn’t always stay in Vegas. Want to catch up on everything you missed at the 2005 NACS Show in Las Vegas? CSD Editors will share their

marked for growth

Independent marketers with a thirst for alternative fuels find value and stability with GROWMARK’s FAST STOP brand. Doug Finkbeiner thought the sky might fall when a couple of big boxesopened up in Lapeer, a small town north of Detroit, last year. To counter thepresence of a new Meijer supermarket/fuel center and a Wal-Mart Supercenterwith a

red hot eats

Great Expectations The Power of a 94′ Milkshake Keynote Speaker: Thom Crosby, President & CEO, Pal’s Sudden Service Thom Crosby calls today’s young workers “part of the best trained, most highly educated and prepared workforce that America has ever seen.” Pal’s philosophy of empowerment has cultivated a crew of store-level strategic thinkers that has propelled

iron man

While Bruce Earhart may have been ready to "sing the blues" after a couple of consecutive 14-hour days, his band Eugene and the Night Crawlers hasn't yet written a song about the convenience retailing business. How he found his way to the c-store industry might offer great material, but Earhart seems to have found his

valero sings a new tune

With the holidays right around the corner, San Antonio, TX-based ValeroEnergy Corp. has introduced several new in participating Valero Shamrock CornerStores, making holiday shopping that much more convenient for customers. Theproducts include a new line of Texas-themed music CDs, a variety of popularvideo games and a selection of blockbuster movies. In nearly 600 of its

colossal success

Despite its size, 7-Eleven Inc. employs the grace, speed to market and creative thinking often seen in aggressive start-ups. CSD honors the industry’s mightiest retailer for its all-consuming drive to serve the customer. Like many of his peers, California franchisee Jas Dhillon believes thepower of the 7-Eleven brand lies in its ability to stay relevant,

give them what they want to give

This holiday season the name of the game is convenience. With that inmind, more and more consumers are putting an end to the frenzied shopping thattraditionally accompanies the holiday season. Instead, shoppers are opting forgift cards purchased at the checkout line at local grocery, drug or, yes, conveniencestores. Gift cards accounted for more than $17

a conversation with jim keyes

Jim Keyes, who recently stepped down as president and CEO of 7-Eleven Inc., is as passionate about growing people as he is about growing merchandise sales. While leading a franchise-based company for two decades comes with its share of challenges, it also comes with many rewards, especially relating to people development. A tireless advocate of

at 7eleven the customer is king

A recent Convenience Store Decisions study of convenience store customers and their shopping habits showed that 7- Eleven truly is America's preferred convenience store. Customers listed several reasons for their fondness of 7-Eleven, ranging from proprietary products like the Slurpee, to the people behind the counter, to the consistency from store to store. What also

interview with the slurpee

CSD lands the interview of the year- an exclusive with one of 7-Eleven’s coolest personalities: the Slurpee. Turning 40 this year hasn’t slowed down this icy icon. CSD: First of all, we’re big fans. How do you prefer to be addressed— Mr. Slurpee, Big Slurp, the Slurpster? Slurpee: Slurpee is fine. And I appreciate the

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