Train to Retain

Convenience store turnover is staggering—100% is typical, and 200% is common among hourly retail employees. Yet, in a Fortune magazine survey of the most admired companies, “the single best predictor of overall excellence was a company’s ability to attract, motivate and retain talented people.” Training and preparing employees for advancement is one proven method for

The Economic Reality of Recruiting

Just 24 months ago, anyone who wanted a frontline, hourly worker’s job only needed a pulse to get hired. Now, we are faced with staggering unemployment, massive underemployment and tremendous job dissatisfaction. A new report releases from The Conference Board found that just 45% of workers in the U.S. were satisfied with their jobs, the

Six R’s and One C Spell Retention

The 2009 EDGE Report published by Robert Half International and CareerBuilder, offers a great overview of the job market today and what it looks like in the near future. The survey was conducted in the second quarter of 2009 and the results are based on the responses of 500 hiring managers and 500 workers age

Hiring Mistakes We’ve All Made

1. Not Knowing What You’re Looking For. You can’t hit the target when you don’t know what it looks like. Define what you’re looking for by writing a job analysis that spells out the mental and physical capacities, attitudes, personality and skills you need. 2. Not Thinking Outside the Box.  One overlooked source of candidates

Managing Employees in Tough Economic Times

In order to support the convenience store industry’s forecasting and planning responsibilities for the new year, Convenience Store Decisions and Kleiman HR collaborated on their second annual human resources survey in order to provide some industry-wide insight into the actions others are taking—or planning to take—in the new year. The 2010 survey results include some

Frontline Reversal of Fortune

EDITOR’S NOTE: CSD AND HR CONSULTANT MEL KLEIMAN WILL PRESENT THE SECOND ANNUAL HR STUDY, FEATURING EMPLOYEE TRENDING DATA AND A STORE EMPLOYEE SALARY OVERVIEW, IN THE JANUARY 2010 ISSUE OF CONVENIENCE STORE DECISIONS. Just a short 18 months ago, most convenience retailers were desperate for frontline workers and, on most days, priority one was to

Retention of Frontline Employees

» More careful selection in hiring (57%) » Better compensation and benefit (50%) » Tuition reimbursement (47%) » Improved training programs (45%) » Better orientation programs (39%) » Adoption of a casual dress code (38%) » Flexible hours and schedules (33%) » Providing health insurance (29%) » Exit interviews (28%) » Profit-sharing (17%) Source: The

You Don’t Have a Turnover Problem?

Most employers in the convenience store industry think they have a frontline employee turnover problem and, heaven knows, the research surveys seem to confirm your thoughts. According to a Bureau of Labor Statistics survey in February 2008, 78% of 16- to 19-year-olds and 54% of 20- to 24-year-olds had a tenure time of 12 months

The $10 Test

Mel Kleiman offers the $10 test: Give your applicant a $10 bill and tell him to buy something in the store—a sandwich, a fountain drink, anything of his choosing—and ask him to return the next day with an assessment of the experience. The applicant will do one of three things: • Take the $10 and

Where to Find the Best Hourly Employees

You might be surprised to learn that the best source of new employees in convenience retailing has changed very little over the past 25 years. The number one best source of great employees still is and always has been referrals—people you already know or who your employees know. In surveys we conducted between Feb. 2007

Executing Background Checks

You’ve certainly heard the old saying: “Our people are our greatest asset.”  We all know what the phrase intends to convey, but, if you think about it, the analogy is clumsy at best. In the real world, assets are things that can be bought, sold or traded, like buildings, equipment, patents, systems and secret ingredients.

css.php