in loves with subway

The sandwich business is driving foodservice profits at Love’s Travel Centers. By John Lofstock, Editor Serving thousands of foodservice customers a day requires more than having the right location. It demands a commitment to service and quality and, most importantly, products customers want. “Foodservice is the biggest component of our business and SUBWAY is an

seeking something new

Dozens of retailers made their way to the WPMA trade show in Las Vegas for three days of golf, grub and business. By Ross Markman, Retail Relations Editor Cruising the trade show floor at the Las Vegas Mirage Events Center on a recent February afternoon, Larry Clinkenbeard was on the prowl for a new food

globetrotter

Joe Lewis Global Supply Chain Manager Chevron It's as if Joe Lewis was preparing to be a global supply chain manager for a multinational oil company his entire life. Why wouldn't any red-blooded American kid salivate over the idea of working in key markets throughout North America, Asia and Africa? Lewis started working in grocery

rhodes 101 is hot stuff

The Xpress foodservice program is creating sales opportunities not previously addressed by other food concepts. By John Lofstock, Editor Faced with mounting competition from fast-food operators, along with razor-thin fuel and tobacco margins, Paul Dirnberger knew the heat was on to develop a foodservice program that met customers’ demands for a quality offering that is

circus act

Kwik Stop’s foodservice growth centers on Piccadilly Pizza. By John Lofstock, Editor It’s a circus atmosphere at eight of Kwik Stop’s 20 convenience stores and it has nothing to do with juggling clowns, a unicycle or the big top. Instead, what’s entertaining Kwik Stop’s customers at all three dayparts is Piccadilly Circus Pizza, the flagship

new tools of the foodservice trade

Foodservice equipment-which once put the industry at a disadvantage when it came to speed and labor-now makes it possible for retailers to expand menus, reduce costs and increase food sales. By Ross Markman, Retail Relations Editor Charlie Roesch remembers his childhood in the 1950s— the town of Buffalo, N.Y., dotted with slaughterhouses, the boxes of

better people bring bigger profits

When you first think about hiring employees for foodservice, do you assume that applicants with previous experience serving food would be preferable to those who've never made a sandwich? If so, you're looking for the wrong thing, says two important players in the convenience store foodservice arena. High energy, a love of multi-tasking and good

are you serving your healthy eaters

Measuring customers’ lifestyle attitudes can help you make profitable decisions. A CSD Staff Report The employees of a bank branch office in Austin, Texas only have one choice when they’re in a rush for lunch— the convenience store across the street. That’s bad news for their health. “I’m pretty much limited to sandwiches and juice,

good to great

Two experienced ’foodies’ share insights into what retailers need to do to get from here to there in the foodservice business. By Jay Gordon, Editorial Director Foodservice can be a significant differentiator for convenience retailers. It can elevate a good c-store offer and make it a great one, even a destination. But what specific strategies

faceoff

Foodservice: Branded vs. Unbranded BrandedKent Cummings, President, Cummings Oil Co. After looking at several foodservice options and trying our own proprietary concepts, we decided to partner with Hot Stuff Foods. We chose a national brand for a number of reasons,including: National brands have proven systems. When we implemented our Hot Stuff program we didn’t have

a sign from above

It takes more than great food to stand out from the competition. By Mark Mayberry Your customers can go a million places to eat. It may be difficult to stand out from the competition, but it’s certainly not impossible. While in St. Paul, Minn., recently, I saw a couple of signs that helped set two

food for thought

Growing up in New York City few things are as natural to me as eating out. Even now with my second child on the way, a minimum of two meals a day are eaten at a restaurant or convenience store near wherever the day's business takes me. The kitchen table is more of a convenient

a game of chicken

RCC Holdings is tapping into Chester’s potential in the Southwest. By John Lofstock, Editor Mark Rose is particular when it comes to choosing his foodservice partners. So when he saw a steady stream of customers at a Chester’s counter operated by one of his competitors, he realized he had just found his new fast-food brand.

the choice is yours

Convenience Store Decisions celebrates its first annual Reader's Choice Awards issue by recognizing the Top Performers in two dozen categories and subcategories. The awards are a significant milestone for CSD as we move forward with our commitment to helping convenience store marketers find the solutions they need to grow profitability. The Reader's Choice Awards are

news brief

Irving Oil fights backIrving Oil Ltd. (Saint John, New Brunswick) said it "will vigorouslydefend" a class-action lawsuit alleging that the chain overcharged consumerson fuel taxes in 2004. The suit was filed in February by Option Consommateurs,a Canadian nonprofit group. "We have received the legal papers and we are inthe process of reviewing them," Irving Oil

dipping into new profits

Premium products driving the moist smokeless tobacco business, U.S. Smokeless Tobacco says. An influx of deep-discount products is forcing retailers to change the way they merchandise moist smokeless tobacco (MST) products and experts are concerned that these changes are adversely affecting moist smokeless profitability. As the deep-discount segment has grown in volume, it is compressing

Chew on This

Motivated by the growing deep-discount price segment of moist smokeless tobacco, Fas Mart is using premium products to drive volume and maintain store profitability. Since the late 90s convenience store retailers have experienced the rapid expansion of a deep-discount price segment, often referred to as the sub-price value segment, in the moist smokeless tobacco category.

washing away lost margins

The carwash has matured from an ancillary service to a major profit center that could easily exist on its own. Matthew Jadali has it all figured out. Operating his third different Mobil location in the past dozen years, like most convenience store owners, he’s doggedly battling the deterioration of gas margins. His weapon of choice:

brewing a beer strategy

Regional marketers discuss hot trends in the cold vault. Variety and pricing are the keys to building the beer business, according to a Convenience Store Decisions survey of regional marketers. “We’re seeing strong sales in imports, as well as the flavored alcoholic beverages,” said Doreen Lewis, category manager of beer and wine for Portsmouth, N.H.-based

big moves at nice n easy

Company president John MacDougall announces major staff changes as he turns is attention to real estate development. John MacDougall is on a first-name basis with all of his employees and a great many of his customers, too. Well, when customers see him in his Nice N Easy stores and recognize him from the chain’s radio

a touch of controversy

A growing profit center for c-stores, Iowa’s TouchPlay machines have triggered a statewide clash that might mean the program’s removal. The controversial TouchPlay machine, which has sparked a lottery vs. casino debate throughout Iowa, is smacking the convenience store owner where it hurts most—the pocketbook. Consider Larry Bentler, president of Houghton, Iowa-based Jet Gas Corp.,

wrapped to perfection

Sheetz increases efficiency 13% at its Pa. distribution center using stretch wrappers. Sheetz Inc. understands that speed and innovation are differentiators in the convenience industry. The family-owned Altoona, Pa.-based chain proved it by being one of the first retailers to integrate touchscreen ordering into its Made-to-Order (MTO) food offer. It followed that up by creating

saluting the industrys top suppliers

Convenience Store Decisions’ Reader’s Choice Awards honor the top performers in more than 20 in-store categories. “Honesty,” “integrity” and “committed to the industry.” These were just a fewof the glowing accolades industry-retailers had for their supplier partnersin Convenience Store Decisions‘ first annual Reader’s Choice Awards. “We consider our relationships with retail and wholesale partners to

Decision Makers – March, 2006

Decision Makers Kyle Krause, CEO of Kum & Go announces the promotion of Brian Thompson as chief acquisitions officer. Thompson will be responsible for developing the company’s Grow Business department, an area responsible for all convenience store acquisitions and alternative business developments.He has been with Kum & Go since 2003, and was previouslyits chief financial

our commitment to you

One of the key lessons I learned from one of my mentors in the publishing business is that it's not the job of a trade magazine editor to be smarter than anybody else (you can only imagine what a relief it was to hear that). Instead, our job is to know where to find the

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