customer focused

Stop-N-Go Stores executes unparalleled customer service because it never loses sight of its most important asset: its people. Stop-N-Go Stores has been a convenience beacon in Medina, ohio foralmost half a century, but the 10-store chain has become a force to be reckoned with ever since Becky Shotwell took over theoperation from her parents, Ruth

changing fuel products impact fuel decisions

While market swings of a few cents may have little impact on inventory replacement, the industry has become accustomed to larger and more frequent price movements. Cathy Duncan, Senior Product Manager, DTN Refined Fuels Just a few short years ago, therewere a handful of petroleum products sold in retail outlets across thecountry. Fast forward to

food for thought

Patience doesn't come easy, but it can haveits rewards. Nowhere is that more evident thanby observing the foodservice programs at Exxon Mobil Corp. and Nice N Easy Grocery Shoppes. Bothchains have refined their food segments over severalyears to come up with the right menu to meet the needsof core customers, and that's why Convenience StoreDecisions

711s new marketing man

7-Eleven Inc. is embarking on anew marketing vision by naming DougFoster its first chief marketing officer (CMO). Promoted from his mostrecent position as 7-Eleven's vice presidentof marketing, Foster brings more than 13years of professional advertising experienceto the new role, as well as an acute understanding of the 7-Eleven family culture. Joe DePinto, 7-Eleven's president andCEO,

bp refocuses its customer commitment

It has been said time and again that youcan’t put a price on having an outstanding imageand offering great service. For BP, however, thatprice is $36 million–that’s what the oil supermajor is investing in a long-term advertising campaignto reach out to convenience store and petroleum customers with giveaways, in-store promotions and topromote its emphasis on

innovation driving adult beverages

Summer is quiCkly approaChing, bringing withit relaxed nights on the porch, trips to the beach andweather hotter than the grill at a Fourth of July barbeque.To complement their fun in the sun, customers want to wrap their hands around a couple of cold ones, and they will becounting on their local convenience store to satisfy

a picture is worth 1000 reward

JAIL magazine is not only full of local criminal mug shots, it’s also flying off the shelves of the c-stores that sell it. Forget those glamour shots andfamily portraits that cause people tospend hours primping their hair andmake-up. A new school of photography has taken the top spot on the popularitypedestal: mug shots. That’s right—thoseunkempt

susser reports first quarter earnings

Busy year brings growth to c-store owner. Susser Holdings Corp., the Corpus Christi-based convenience store and gasoline distribution giant that operates Stripes stores, reported an 8.8% increase in merchandise sales and an increase in revenue for the first quarter. On Wednesday, the company reported a first-quarter net loss of $2.4 million, a 39% improvement from

new digs for 7eleven

New store in Downtown Dallas opens with a bang. 7-Eleven is kicking off the grand opening of its new store off of Routh St. in Downtown Dallas with a party celebrating its new store and corporate offices. The new store and offices represent a new opportunity for the chain to become acclimated with its home

schunks readies grander retail strategy

Schnuck Markets Inc. and its Schnucks Express fuel center is stretching out to the Memphis area by acquiring two convenience stores formerly operated as Fill ‘n Stations. The sales of stores were finalized May 14. Terms of the deal were not disclosed. The move comes as part of the company’s strategic expansion. “The Schnucks Express

clearing the house of credit card fees

Combining ACH networking technology with an established loyalty program can divert customers from paying with plastic. by Michael Ferrari ____________________________________________ Cash, in its green, paper form, is being phased out. Customers are relying more and more on credit cards to make most of their transactions. And why shouldn’t they? Cash can be cumbersome to have

how to get employees to play by the rules

The best way to ensure cooperation is to have rules that make sense. by Mel Kleiman ____________________________________________ Every time I leave for a speaking or training engagement, I take the same route to the airport and, 98% of the time, in the same spot, parked on the same side of the freeway, I pass the

the dep comes down on getty

Reports of a gasoline leakage trigger strict regulations. The Department of Environmental Protection (DEP) this week ordered Getty Realty Corp. and Getty Petroleum Marketing to investigate and correct soil and groundwater contamination from three underground storage tanks at the Getty gas station located at 2100 Market St., Linwood, Penn. “Residents of this community need to

the pantry increases its credit facilities

Company renegotiates terms and ups capacity. The Pantry Inc. has completed the expansion and renegotiation of certain terms of its senior secured credit facilities. The facilities include a $350 million term loan, increased from approximately $304 million previously, and a $225 million revolving credit facility, increased from $150 million previously. In addition, the agreement includes

kroger celebrated for cause marketing

Company executive speaking at forum discussing combining store efforts with supplies and non-profits. Lynn Marmer, group vice president of corporate affairs for The Kroger Co.–owner of almost 780 c-stores across the country–will be a featured speaker at the Cause Marketing Forum’s fifth annual conference to discuss how corporations and non-profits can meaningfully measure their impact

toa reports big first quarter losses

Recent merger and taking the company public gobbled up revenues, profits. TravelCenters of America LLC has reported a huge loss for its first quarter, which ended March 31, due in large part to costs connected with going public. The company’s net loss in the quarter totaled $54.3 million. $45 million of the loss came from

chevron supports the sciences

Educational grant donated to encourage academics in New Orleans. Chevron Corp. will invest up to $4 million to support science education in selected New Orleans public middle schools through its “Energy for Learning” program. Energy for Learning will support grades six, seven and eight at various schools in the area. Students at these schools will

a push for e85

Kum & Go offers one-day promotional sale to support biofuels. Kum & Go, with the help of Iowa Governor Chet Culver, a longtime advocate of cleaner-burning biofuels, kicked off a special promotion yesterday by offering E85 fuel for only $1.85 a gallon at its store at 715 Lang Creek in Grinnell. The event also celebrated

buyers beware

Pennsylvania looks to collect taxes from Internet tobacco buyers. Thousands of Pennsylvanians who purchased cartons of cigarettes over the Internet or by mail order have been sent letters by the state Revenue Department informing them they owe taxes. The first batch of letters went out about two weeks ago to 4,300 people who are believed

a break from the norm

Red Hed Oil stirs up interest in its packaged beverage category with a warehouse soda. by Kate Quackenbush ____________________________________________ While other companies consistently sell large quantities of non-alcoholic packaged beverages, Richmond, Ky.-based Red Hed Oil has always been a go-to place for beer. The company devotes four to five doors to beer, with just one

tesoro takes control of la refinery

Deal also includes distribution to 278 stations. Tesoro Corp. has completed the purchase of Shell’s 100,000-barrel-per-day Los Angeles refinery and 278 operating stations. All 278 retail sites will remain Shell branded, but will be supplied by Tesoro. Tesoro has already assumed operational control of the refinery and has began overseeing responsibilities included the operations of

murphy joins tempo

New loyalty program rewards customers at the pump. Murphy USA has joined Tempo Payment Inc.’s network, which is initiating a system-wide implementation of Murphy-branded PIN debit cards at more than 1,000 gas stations, with an initial rollout to 111 stores in Atlanta, Dallas and Houston. As a result of the substantially lower interchange fees it

wholesale firms on the block

PetroProperties & Finance coordinating the confidential sale. by John Lofstock ____________________________________________ Wholesale petroleum companies in five key markets have been put on the sales block, CSDecisions.com   has learned. PetroProperties & Finance LLC of Coral Gables, Fla., is coordinating the confidential sale of the companies in Delaware, Georgia, Illinois, Pennsylvania and Texas. Citing confidentiality agreements,

caseys comes to tiffin

Plan brings stores into new Iowa market. Casey’s is setting up shop in Tiffin, Iowa and will be opening the doors to a new store by this summer, reports the Iowa City Press-Citizen. For the past few weeks, Casey’s has owned and operated the Suburban BP Amoco in Tiffin. By the end of the summer,

valero tightens its belt

More than 100 retail managers released into early retirement. Valero will be releasing more than 100 managers on the retail end of its operations. The released managers, if they worked above the store level, will be offered early retirement. There are a total of 130 candidates eligible for early retirement, according to Valero spokesman Bill

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