one family many owners

Experts are warning that fuel prices are likely toremain high until January 2007 as demand for petroleum products soars due to market shortages causedby the damaged pipelines out of BP

smoke signals

Besieged by taxes and a decline in gross profit margins, there are signs that import and specialty brands could be the key to tobacco profitability. Though there have been calls by industry expertsfor convenience store companies to reduce their dependencyon cigarettes, the industry overall is becoming more reliant ontobacco sales. The National Association of Convenience

target customer with knowledge of trends

Understanding health and wellness developments can increase sales. The health and wellness landscape has been undergoing some major changes over the past several years, spurred by various factors, including scientific discoveries, nutrient breakthroughs, changing lifestyles and demographics, rising obesity, desire for wellness personalization and demand for corporate social responsibility. All of these transformations can make

focus on food safety

Just two years after the devastating tomato outbreak at Sheetz, other retailers have benefited from the hard lesson. Any convenience retailer heavily invested in foodservice has to admit their heart dropped when wordspread about the tomato epidemic at Altoona, Pa.-based Sheetz Inc. A salmonella-tainted shipment of tomatoesled to 400 people getting sick in July 2004,

the 5 firsts of hourly employee retention

With the labor pool shrinking sources of new hourly recruits are drying up. First impressions are lasting. Newly hired, hourly employees are not. Before they’ve been on the job just six months, more than 50% are gone. Some were probably not a good fit for the job in the first place, but some productive, dependable,

whats selling a view from the customers

CSD conducts customer surveys on isotonics and energy drinks in markets across the U.S. The growth of bottled waterhas been well documented, butdata shows energy drinks and isotonics are growing at comparable oreven faster rates. What’s even moreimpressive is that all three of these categories have wide-ranging appeal thatcross gender lines and attract customersof all

sheetz continues reinventing convenience

First to market in Pennsylvania with the convenience restaurant and E-85 fuel, the chain predicts strong growth in the coming years. When it comes to delivering quality and value,few chains are as highly regarded as SheetzInc. The Altoona, Pa.-based chain has longbeen admired for its superiority in innovationand its diligent commitment to consumer satisfaction. It’s

wawa turns to merrychef

With its focus on meeting the demand for quick, quality foodservice solutions, the Pennsylvania retailer enlisted the help of Merrychef’s accelerated cooking ovens. Being one of the top foodservice providers in the convenience store industry requires more than a commitment from foodservice managers and store personnel. It demands vision, innovation and, perhaps most importantly, the

from bubba to betty

For a channel centered around serving blue-collar, 18- to 35-year-old men, how can it evolve to attract the finer sex while not alienating its existing customers? It’s no secret that women are a mystery. Ask any man who has ever tried to figure out how to attract a woman or make her happy. Many thought

cigar sales smoking

Retailers report strong sales and profits in OTP boosted by cigars. According to the National Association of Convenience Stores’ 2006 State of the Industry (SOI) report, retailers can expect the other tobacco (OTP) category to keep on growing with flavored cigars driving that growth. Cigar sales last year jumped 5.2% and accounted for 30.48% of

cooking at the speed of light

A new breed of supercookers promise to cook food faster than you ever imagined. Here’s what you need to know to buy a unit. When you hear the term “fast food,” most don’t think of fresh, elaborate food that’s prepared quickly. But that’s changing. Manufacturers have recently developed and continue to refine equipment for highspeed

display cases run hotcold

A great display of food will stop customers in their tracks. Here’s what you need to know to buy merchandising equipment that will make your food look irresistible. Not too long ago, food-merchandising equipment was limited to a few grocery store-type cases from only a few manufacturers. Today, there is a wide range of quality

family affair

Just two months after Convenience Store Decisions was first to announce details of Tesco's foray into the U.S. market, we were able to get an exclusive tour of FamilyMart's operations in Southern California with Shiro (Sho) Inoue, president and CEO of Famima Corp., the Japanese retailer's U.S. subsidiary. Inoue's candid interview, part of our "2006

faceoff

Fuel Hedging: Aggressive or Moderate? Face-off is a regular feature in Convenience Store Decisions that gives retailers, suppliers and consultants an opportunity to debate the issues affecting the convenience store and petroleum industry. Have an idea for Face-off? Contact John Lofstock at 201-845-2468 or via email at jlofstock@penton.com. Aggressive:Philip J. Baratz, C.T.A.President, Angus Energy Inc.

all in the familyinside japans familymart

Japan’s FamilyMart, whose Famima convenience store brand is attracting an upscale clientele in Southern California, readies expansion to several new markets and New York City may be on the agenda. With the experience of operating 12,452 convenience stores worldwide, Tokyo-based FamilyMart Co. felt the time was right to take on the complex U.S. market. So

is hedging right for you

Minimizing risk is key to maximizing fuel profitability. The post-Hurricane Katrina era is presenting a flood of challenges for uneasy marketers at the most inopportune time. Competition from multiple retail channels has never been greater, credit card fees are eating away store profits and fuel supply is being called into question forcing pump prices to

how to buy a reachin refrigerator

It can easily be argued that refrigerators are the most critical piece of equipment in your kitchen. No matter what type of foodservice operation you run, you need refrigeration. Keeping food at the proper temperature without using too much energy is essential to food quality, food safety and your bottom line. Before you buy, there

ice cold profits

Finding the right ice machine can turn the dispensed beverage business into one red-hot category. Ice and ice delivery is a vital part of a convenience and/or gas store’s inventory. Whether it’s used to complement selfserve beverage systems, for sale as bagged ice or within the store for icing down beverages and food displays, ice

jaded in new jersey

As New Jersey faces its fourth excise tax increase in four years, retailers are watching their dwindling tobacco sales head across state lines. Every state has its own issues to deal with, but it seems that New Jersey has been dealt a particularly difficult hand. “New Jersey is a difficult state for convenience stores to

maximizing margins

Carwash dollars compensate for shrinking gas profits. Remember when convenience stores and gas stations used to give a free carwash with the purchase of a full tank of gas? Now, shrinking fuel margins are causing an increasing number of store operators to look to carwash sales to boost the bottom line. According to the International

alons jeff morris provides industry insight

Fresh off its acquisition of Good Time Stores in El Paso, Texas, Alon USA’s President and Chief Executive Jeff Morris sat down with Convenience Store Decisions to get his take on the changing face of the convenience industry and to share his perspective on what differentiates his stores in the marketplace. CSD: What is the

destiny finds a way

Wayne Moser, Town Pump Food Stores Wayne Moser studied electrical technology with the hopes of gaining employment in the oil fields in Western North Dakota or Eastern Montana, where he had always dreamed of moving. Unfortunately, the oil boom era was slowing down just after his college years, which made it difficult to find employment

The Time is Right for Self-service Kiosks

Advances in technology enable efficiency while providing an attractive return on investment. Self-service ordering kiosks have been in use for more than four years. The reasons for their staying power are many, but the bottom-line is that kiosks please both c-stores and their customers. Can you imagine being able to take multiple orders, simultaneously? That’s

the benefits to customers

Advances in technology enable efficiency while providing an attractive return on investment. Self-service ordering kiosks have been in use for more than four years. The reasons for their staying power are many, but the bottom-line is that kiosks please both c-stores and their customers. Can you imagine being able to take multiple orders, simultaneously? That’s

dipping into new profits

Premium products driving the moist smokeless tobacco business, U.S. Smokeless Tobacco said. An influx of deep-discount products is leading retailers to change the way they merchandise moist smokeless tobacco (MST) products, and experts are concerned that these changes are adversely affecting moist smokeless profitability. As the deep-discount segment has grown in volume, it is compressing

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