Publication gauges consumers on their fast-food brand and product loyalties.
QSR Magazine has released its annual survey of consumer preferences and attitudes on quick-service restaurants, examining, among other things: how often consumers eat fast food, the factors most important in choosing a restaurant, favorite fast-food menu items, whether fast food has gotten healthier and more.
"The yearly consumer survey is a great way for restaurant owners and operators to really understand what is motivating their customers' preferences," says Blair Chancey, associate editor of QSR magazine. "It's also a great thing for consumers, because it gives them a voice in the industry.”
The magazine posted the survey results on its Web site at www.QSRmagazine.com/americathinks08.
The publication surveyed 673 people, 68% of whom were female and 32% male. The average age of respondents was 47 years old.
In a bit of a paradox, McDonald’s topped the list in two opposing questions: (1) What’s your favorite fast-food restaurant, and (2) What’s your least-favorite fast-food restaurant. About 15% of consumers chose McDonald’s for both questions.
Some of the survey questions and results:
What is your favorite fast-food beverage? Carbonated soda, non-diet (27%) Diet carbonated (21%) Bottled water (10%) Unsweetened iced tea (9%)Sweetened iced tea (8%)Tap water (7%)Coffee (5%)Tea (5%)Diet non-carbonated beverage (3%)Other (3%)Juice (1%)Milk (1%)
What is your favorite fast-food restaurant? McDonald's (15%)Wendy's (11%)Subway (8%)Taco Bell (8%)Burger King (7%)Chick-fil-A (7%)Arby's (7%)Other (7%)KFC (5%)Sonic Drive-In (4%)Panera Bread (3%)Pizza Hut (3%)Jack in the Box (2%)Quiznos (2%)Hardee's (2%)Starbuck's (1%)Buffalo Wild Wings (1%)Carl's Jr. (1%)Chipotle (1%)Dairy Queen (1%)Dunkin' Donuts (1%)Panda Express (1%)Whataburger (1%)Popeyes (1%)Domino's Pizza (0%)Papa John's Pizza (0%)
What is your least favorite fast-food restaurant? McDonald's (14%)Arby's (7%)Burger King (7%)Taco Bell (7%)Starbuck's (6%)Hardee's (5%)Domino's Pizza (5%)KFC (5%)Popeyes (4%)Wendy's (4%)Jack in the Box (3%)Dairy Queen (3%)Dunkin' Donuts (3%)Pizza Hut (3%)Quiznos (3%)Chick-fil-A (2%)Carl's Jr. (2%)Panda Express (2%)Sonic Drive-In (2%)Chipotle (2%)Papa John's Pizza (2%)Buffalo Wild Wings (2%)Subway (2%)Other (2%)Whataburger (1%)Panera Bread (1%)