Bunn-O-Matic Corp. (BUNN) has announced a new chapter in its equipment support services unit that was formed to help customers manage the lifetime costs of owning premium commercial beverage equipment. Beginning with this year’s new product launch in the BUNN Espress superautomatic espresso series, the company’s BUNNlink service program will begin utilizing a progressive, cloud-based service package for operators. Routine and on-demand maintenance will be coordinated with state-of-the-art machine-to-machine (M2M) communication that enables remote monitoring, configuration and management of geographically disbursed equipment. The technology is powered by real-time connectivity that precisely narrows root causes and identifies best-practice troubleshooting scenarios. The time-saving advantage is that on-screen error codes and the diagnostic reports can be simultaneously analyzed by the BUNN service team and the operator.
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