Travel Centers Of America Dominates Driver Satisfaction Survey

TA and Petro Shopping Centers get high marks from customers in “Voted Best” survey.

TravelCenters of America LLC, operator of TA and Petro Stopping Centers branded travel centers, has announced the results of the sixth annual “Voted Best” survey. The independent survey conducted during September 2012, by Overdrive magazine, garnered driver feedback on truck stop services and amenities.

“Like last year, the 2012 survey results show a clear and growing preference by drivers for our Full-Service Advantage, which starts with our respect for them. It’s great to see through these survey results in categories relating to employee friendliness, trustworthy staff, and understanding of truckers that our customers are feeling that respect,” said Tom O’Brien, president and CEO of TravelCenters.“The Petro Iron Skillet restaurants and TA Truck Service facilities again dominated their categories. As in past years, drivers have reported an overwhelming preference for TA and Petro when it comes to restrooms and showers, recognizing the care with which we attend to cleanliness. Additionally, many of our new services, like the TruckSmart mobile application, StayFit fitness rooms, and new laundry facilities were top ranked in their categories, showing that our efforts to provide drivers more and better free amenities are in the right place.”

TravelCenters of America LLC, headquartered in Westlake, Ohio, is a travel center business with 242 locations in 41 states and Canada operating under the TA and Petro Stopping Centers brands.

 

 

 

 

 

 

 

 

 

Area

 

 

 

 

Category

 

 

Driver Preference
for TA and Petro vs.
Next Closest Truck
Stop Brand

Overall

 

 

 

 

Best Overall Truck Stop

 

 

4 to 1

 

 

 

 

 

Most Comprehensive Driver Services

 

 

3 to 1

Employees

 

 

 

 

Best Employees

 

 

3 to 1

 

 

 

 

 

Friendliest Maintenance Staff

 

 

4 to 1

 

 

 

 

 

Most Trusted Maintenance Staff

 

 

10 to 1

 

 

 

 

 

Best Employee Understanding of Truckers

 

 

5 to 1

Fuel

 

 

 

 

Quickest Fueling Time

 

 

3 to 1

 

 

 

 

 

Easiest to Maneuver Fueling Lanes

 

 

4 to 1

Parking Lots

 

 

 

 

Largest

 

 

5 to 1

 

 

 

 

 

Easiest to Maneuver

 

 

4 to 1

Showers &

 

 

 

 

Cleanest Showers

 

 

3 to 1

Restrooms

 

 

 

 

Best Shower Amenities

 

 

4 to 1

 

 

 

 

 

Cleanest Restrooms

 

 

3 to 1

Restaurants

 

 

 

 

Best Overall Experience

 

 

5 to 1

 

 

 

 

 

Best Overall Food

 

 

6 to 1

 

 

 

 

 

Friendliest Staff

 

 

5 to 1

 

 

 

 

 

Healthiest Menu

 

 

5 to 1

 

 

 

 

 

Best Coffee

 

 

2 to 1

 

 

 

 

 

Best Breakfast

 

 

4 to 1

 

 

 

 

 

Best Buffet

 

 

5 to 1

Stores

 

 

 

 

Best Travel Store

 

 

4 to 1

 

 

 

 

 

Best Trucker Merchandise

 

 

5 to 1

 

 

 

 

 

Best Bulk Store Products

 

 

3 to 1

Truck Repair &

 

 

 

 

Best Overall Maintenance Shops

 

 

4 to 1

Maintenance

 

 

 

 

Most Competent Technicians

 

 

7 to 1

 

 

 

 

 

Best Roadside Assistance

 

 

3 to 1

 

 

 

 

 

Most Complete Interstate Services

 

 

8 to 1

 

 

 

 

 

Best New Tire Source

 

 

1.5 to 1

Rewards

 

 

 

 

Best Driver Rewards Program

 

 

1.5 to 1

Driver Comforts

 

 

 

 

Best Smart Phone Application

 

 

2 to 1

 

 

 

 

 

Best Fitness Facilities

 

 

6 to 1

 

 

 

 

 

Best Laundry Facilities

 

 

4 to 1

 

 

 

 

 

Best Driver Lounges/Movie Rooms

 

 

3 to 1

  • smokefree1988

    This is a great public relations piece, but it still does not work. The fact remains this is a tobacco company whose products, if taken as directed, will kill 50% of its users and negatively affect those around the user. This is the image that everyone should remember, no matter how sugar coated the company tries to make us perceive their company.

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