customer-service

Connecting With Your Customers

Maximizing time spent right in your own stores is an investment that always pays off. By Jim Callahan. One of the common traits among top quartile chains is that we all invest a lot of hours in our businesses. For all of us, there is a finite number of hours that we can work and

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Easter Candy Sales

C-stores can prepare in advance for Easter candy sales in 2013 with the help of Mars Chocolate North America. About 78% of Americans celebrate Easter, and it’s the second most popular holiday for chocolates and candy. Chocolate comprises 91% of Easter basket contents, so it’s important to promote chocolate products in your c-store that time

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Ultramar Offers New Gift Card Program

Ultramar works with Fanbox to give consumers new gift card services at all of its Canadian locations. Fanbox, a leader in relational technology and loyalty programs, developed a gift card program for Ultramar service stations and convenience stores across Canada, which totals 800 corporate and partner stations. The program developed by Fanbox was launched across

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Marathon Petroleum Files For IPO

Marathon Petroleum Corp.’s pipeline unit MPLX LP filed with U.S. regulators to raise up to $365 million in an initial public offering (IPO), Reuters reported. The limited partnership, recently formed by the refiner to own, operate, develop and acquire pipelines and other midstream assets, plans to list its common units on the New York Stock

walgreens

Walgreens June Sales Decrease 6.8%

Customer traffic in comparable stores decreased 2.3% while basket size increased 1.3%. Walgreens has announced June sales of $5.63 billion, a decrease of 6.8% from $6.04 billion for the same month in fiscal 2011. Compared with prior months during this calendar year, June sales comparisons were significantly impacted by calendar day shifts and an increase

fuelnozzle

Phillips 66, 76 and Conoco Offer Gas Giveaways

Seasonal promotion features chance to win ‘gas for life.’ Leading gas station chains Phillips 66, 76 and Conoco are encouraging travelers to hit the road this summer through a seasonal promotion that offers drivers the opportunity to win free gas for life, among more than 6,000 other prizes. With automobiles as the primary means of

acquisition

Anheuser-Busch InBev Buys Grupo Modelo

Anheuser-Busch InBev is acquiring the rest of Mexican brewer Grupo Modelo, the maker of Corona beer, in a deal valued at $20.1 billion, BusinessWeek reported. A-B InBev, which already owns a 50% stake in Modelo, plans to purchase the remaining stock for $9.15 per share. Under the terms of the deal, Grupo Modelo—which brews and

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Lawson’s Enters U.S. Market

Japan’s second largest c-store chain hits the U.S. market this summer. Lawson, Japan’s second largest convenience store chain, comes to the U.S. this Saturday as the company opens its first two stores in Waikiki, Hawaii. According to Pacific Business News, the two stores will be by the Sheraton Waikiki Hotel and the Moana Surfrider on

creditcards

American Express Announces EMV Plans

First compliance deadline set for April 2013. American Express issuer is joining MasterCard, Visa and Discover in integrating EMV chip-based contact, contactless and mobile payments for its American Express-branded cards in the U.S., Contactless News Online reported. Merchants, processors and issuers of AmEx cards will need to comply with its requirements and deadlines: • April

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TA Hosts Recipe Challenge For Drivers

Professional drivers get creative and submit their favorite recipes to TravelCenters of America for its UltraChef contest.  Professional drivers can show off their chef skills in TravelCenter of America’s second UltraChef One Million Point Recipe contest to earn points, prizes and recognition. TA wants professional drivers in the UltraONE Driver Rewards program to submit their

acquisition

The Carlyle Group Buys Sunoco’s Philadelphia Refinery

“We believe the changing nature of the energy paradigm in the U.S., coupled with a redefined operating model, can truly benefit this refinery,” says Carlyle managing director. Sunoco Inc.’s Philadelphia refinery, which was facing potential closure at the end of July, has been saved by The Carlyle Group. The Washington-based private-equity manager announced plans Monday

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18+ DOVE Ice Cream Truck

Mars Chocolate North America announced that 10 fan-selected cities will receive a visit from the special-edition “Adults Only” DOVE Ice Cream Truck, loaded with DOVE products to help adults relive their childhood ice cream memories. The truck will make stops throughout the U.S. between late June and early August, all of which were chosen by

slurpee

7-Eleven Celebrates 85 Years In Business

7-Eleven hands out free Slurpee drinks for its 85th birthday, along with a big summer sweepstakes of offers for customers. 7-Eleven prepares for its birthday on July 11, where participating stores in the U.S. and Canada will give away free 7.11-ounce Slurpee drinks between 11 a.m. and 7 p.m. Slurpee drinks are a summer tradition

Crystal Handle

Premium Beverage Handles

C-stores can add upscale appeal to their coffee, tea and other beverage dispensers by adding the new Crystal Handle from Tomlinson Industries. The handles are made from a durable crystal-clear resin, and can be used with any S, SP or MS Series faucet. Existing faucets can be converted to use Tomlinson’s premium handles, or the

Paper Bag

Seattle Bans Plastic Bags

More U.S. cities go green and ban the use of plastic bags in retail outlets. The ban on plastic bags continues as Seattle bans single-use plastic shopping bags at all businesses in the city, according to an Examiner report. The ban went into effect on Sunday, as was approved by the Seattle City Council in December.

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NOCO Express Opens 34th Store

NOCO Express ‘excited’ to open its first store in Steuben County, NY-area NOCO Express, a family-owned and operated gas and c-store chain based in Tonawanda, N.Y., celebrated the grand opening of its newest location in Wayland, N.Y. This past June, NOCO purchased the former Acorn Markets. Today marked the grand opening of the store under

cigarettes

RYO Regulation Passed

House members voted 373 to 52 in favor of the bill and Senate members voted 74 to 19 to pass the legislation. On Friday, June 29, the U.S. House of Representatives and the U.S. Senate voted to pass a transportation bill that included commercial RYO regulation, the National Association of Tobacco Outlets (NATO) reported. The

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Kum & Go Recognized For Sustainability

Being a family-owned company makes it easier to act in an environmentally responsible manner, says manager of sustainability for Kum & Go. Kum & Go LLC was recently recognized by Metro Waste Authority as the large business winner of its annual Environmental Impact Awards, Business Record Online reported.  The c-store chain is among an increasing

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