Cultivating Customers Through Loyalty

Customer Commitment The biggest hurdle some retailers face when implementing a loyalty program is getting customers to notice the many benefits. When Mid-State Petroleum launched its loyalty offering last November company Vice President Tony Perez launched a promotion to give away $10,000 in rewards at each of his locations. New customers received a $5 reward

Are Your Underground Storage Tanks Safe?

Convenience store operators who don’t know state regulations concerning underground storage tanks (USTs) from a hole in the ground had better learn more about what’s in those holes and what the government is both offering and expecting from them. Federal mandates requiring a significant increase in biofuels production, for example, have spurred an increase in

How to Achieve and Maintain ADA Compliance

Ever since the Americans with Disabilities Act (ADA) went into effect in 1992, it has dramatically improved the lives of disabled individuals by working to make all public places in the U.S. both accessible and hospitable to those with disabilities. But even though the ADA has greatly helped in achieving a better quality of life

Targeting New Customers

Gaining market share has never been more important than it is today, when a tough economy is forcing customers to hang on to their money longer. This means that c-store retailers seeking new customers need to become aware of what specific groups need in order to improve their marketing strategies. One such group is the

New Forecourt Moves

Though gas prices have dropped significantly from a year ago, forecourt-driven sales are still a challenge for many convenience stores because people aren’t buying gas as freely as they did several years ago. The reason? Our troubled economy makes it tough for many to afford the long car trips. Fewer trips mean fewer opportunities to

A Functional Boost to Confections

You know the truism about Americans wanting more of everything is, indeed, true when we begin demanding more from our candy, gum and mint products than just good taste. As with beverages over the last decade or so, so-called functional snacks are slowly gaining respect in the convenience store channel, as major manufacturers roll products

What’s in Store in the Humidor

As if the turbulent economy, rising state taxes and local anti-smoking regulations hadn’t rendered the retail cigar landscape dangerous enough, enter the U.S. Food and Drug Administration (FDA), which wants to significantly reshape that landscape, but so far hasn’t told anyone—most notably the retailers that will be selling the products—how. Some background: The law granting

Meeting the Demand for Fresh Foods

Americans are more amenable to buying meals at convenience stores, but won’t budge when it comes to quality, price or convenience factors like portability and packaging. That means there’s the potential for some real money in home meal replacement (HMR), but it has to be done well, and in just the right locations. Then there’s

Three Decades of Wisdom and Experience

Chief Financial Officer, Certified Oil I joined Certified Oil in 1975. As a CPA, my background was in auditing and taxation. Being in the gasoline business with Certified over the past 34 years has made me use every bit of knowledge and experience I acquired just to keep up with the fast pace and complexity

A Certified Success

View From the Top: Certified Oil’s Leadership Team If experience is an accurate indicator of a company’s success, Certified Oil has a bright future. Three members of the company’s senior leadership team have been with the company for more than 30 years, and several others have major oil, grocery and management consulting backgrounds. The leadership

Legislative Wrap Up for 2009

With the Democrats controlling both houses of Congress and the White House, this year has seen major federal tax and regulatory legislation signed into law that will dramatically impact the tobacco industry. On April 1, the largest tax increase on a single product in the history of the U.S. became law with the federal cigarette

Retailing on Two Wheels

With gas pumps out front, automotive supplies inside and the occasional adjacent lube shop, c-stores are geared toward the driving public. But as more commuters take to bikes for exercise, to save on gas or to support a greener environment, one c-store owner is making bicycles his business. A bike commuter and bike mechanic, Edwin

Cruising the Express Lane

Customers in Sandpoint, Idaho crave convenience, but even they were surprised by the speed of service offered at the new Express Lane drive-through convenience store. Express Lane’s founder Adrian Cox was looking to expand his company and found the drive-through concept too tempting to pass up. He described the offering as an appealing and cost-effective

People Make the Industry

When we decided to acquire Convenience Store Decisions from Penton Media nearly two years ago, we did so with an optimistic view of the convenience channel. The dynamics of the industry and its long-term growth prospects in terms of demographics, population expansion in key market areas, the range of needs it fills on a daily

Opportunities Abound

The NACS Show is my annual reminder of just how much innovation exists among the many talented retailers and suppliers I communicate with every day. I expect this year’s show—amazingly the 14th of my career—to be one of the most interesting I’ve ever attended. While the event has so much to offer, a black cloud

YoCream

YoCream introduces new Tropical TremorTM flavors under their Jolly RancherTM Frozen Beverage brand: Pomegranate, Wild Berry, Mango, Fruit Punch and Sour Green Apple. The exciting new beverages are boldly flavored, less sweet, a little tart and intensely colored. Available for frozen carbonated and uncarbonated applications, the syrups are packaged in shelf stable bags with a

Solo Cup

Solo continues their commitment to helping convenience store operators maximize profits while providing real value to their customers.  Reveal™ Polypropylene Cold Cups are the right product when combined with their single-lid solution to reduce SKUs, minimize waste and save money. For more information visit www.solocup.com or stop by NACS Booth # 854

Douwe Egberts Coffee

Sara Lee has been a leader in coffee for the foodservice industry for many years. And, only Sara Lee Foodservice brings you Douwe Egberts®  coffee, the leading out-of-home brand worldwide. One powerful brand. Countless coffee solutions. Visit us at NACS Booth 1250 or www.saraleefoodservice.com to learn more.

Piccadilly Circus Pizza

Piccadilly Circus Pizza has everything your customers could want, multiple styles of breakfast sandwiches, an array of sub sandwiches, and tasty snacks.  And, of course, the world’s best C-store pizza.  Today’s consumers demand product variety and flavor options.  Piccadilly Circus Pizza is on the leading edge of this flavor explosion with over 1400 locations coast

Kellogg’s

The Kellogg Convenience Team is excited to introduce Kellogg’s® Rice Krispies Treats® Double Chocolatey Chunk in a new 2.6 oz. bar. The newest expansion of Kellogg’s® Rice Krispies Treats® Big Bar line gives consumers more of the crispy rice, marshmallow goodness, and rich chocolate flavor they love. It is a great addition to the wholesome

Johnsonville

Offer the uniquely seasoned brats and Italian sausage your patrons crave. Served with all the fixin’s, Minis are a profitable, year-round menu selection for sit-down or grab ‘n’ go. No one knows brats and Italian sausage like Johnsonville. And no one makes brats or Italian sausage like Johnsonville. www.johnsonvillefoodservice.comBooth number 1543  

Health Essist, Inc

Health Essist, Inc manufactures and develops a unique line of all natural; zero Calorie, Edible Caffeine Free Edible Strips. Current product line consists of Alcohol DefenderTM to help with the “morning after feeling”, X-Energy-BoostTM and our Apple-A-DayTM strip that provides a boost to your immune system. Products are FDA approved for Food Use and Kosher

f’real

Meet the f’real gen2 blender, debuting at NACS.  What’s new?  A dynamic, interactive 22″ LCD screen drives awareness, trial and sales.  Innovative technology provides 100% self-cleaning and sanitizing.  Integrated ServiceAlertTM diagnostics support optimum blender performance.  Freshly blended real ice cream milkshakes, real fruit smoothies and frozen cappuccinos have never been so easy. Booth 951.        

Wilbur Curtis Company

Create an endless number of flavored specialty coffee beverages with the new Curtis® Expressions Multi-Flavor Beverage Dispenser. With just five concentrated ingredients, Expressions creates 12 specialty coffee beverages. From vanilla and caramel lattes to cinnamon and original espresso, there’s a coffee drink to please every customer. See Curtis at booth 1455. For more information visit

Slim Jim

Slim Jim / TABASCO® Spiced Jerky is the 5th flavor launched in Slim Jim’s jerky family.  The sweet smoked mesquite flavor with a fiery TABASCO® spice makes this a great snack choice for consumers looking for a tasty, spicy treat.  This great flavor continues to leverage the brand equity of Slim Jim and TABASCO® brand. 

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