RedPrairie Aims To Improve Manager-Employee Communication

RedPrairie Corporation said it has created a next-generation employee self-service application allowing employers to more effectively communicate and interact with their employees.

As part of the RedPrairie Workforce Management solution, the enhanced employee self-service capability provides employees with the ability to confirm work schedules, check hours worked, submit time-off requests and receive other job-related information with a secure, easy-to-use Web portal interface.

Using the program, employees can access work schedules through a WAP-enabled device such as a mobile phone or PDA.

“The demands on managers today, particularly those in the retail industry, are significant because they receive requests and inquiries from many sources,” said Jon Lawrence, RedPrairie vice president of product marketing. “By creating a user-friendly portal that is integrated with our workforce management scheduling application, we help improve both the efficiency and effectiveness of communication between managers and employees.

“No longer will managers have to answer potentially disruptive phone calls to confirm an employee’s work schedule or worked hours,” Lawrence said. “Instead, they stay focused on the customer and the employees become more self-sufficient.”

The efficiencies extend beyond manager/employee communications. When a manager approves a request for time off, the employee is notified and the integrated workforce management application does not schedule the employee for that time.

By enabling employees to access schedule information via a mobile phone, the company is redefining “self-service” in the industry.

“To optimize store performance, you need to optimize the activities of the local manager,” Lawrence said. “This enhanced capability is one more way that we streamline efficiency and enable managers to be in the right place at the right time – helping both their customers and their company’s bottom line.”

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