strong leadership begins at the top

CSD: The NACS 2007 State of the Industry report had some mixed results. Sales surged, but industry profits decreased. Is this an area of concern? Armour: The strong sales growth is validation that the industry is satisfying thegrowing and ubiquitous consumer demandfor convenience. Perhaps the clearest evidence of that is the chart showing ourindustry’s inside

packaged promotional punch

A new Coke program is helping smaller retailers compete with—and even overtake— their more powerful counterparts. The Coolers in Convenience stores today are a great deal different than they were 20 yearsago. While carbonated soft drinks (CSDs) used to hold the top spot, they’veslowly given way to energy drinks, bottled water, enhanced waters and teas.

let the good times roll

Roller grills are turning out large profits with the help of visual promotions and dedicated suppliers. When a customer walks into their neighborhood convenience store, there are a few stapleitems they instantly look for—the soda fountain, the beverage coolers and the roller grill. The roller grill has proven to be one of those steadfast programs

food for thought

Product sampling and a thorough understanding of customers helps form an effective foodservice marketing plan. I remember my first managerial job in foodservice retail. The year was1987 and I was a manager trainee forLittle Caesars Pizza. I had just completed an eight-week apprenticeship andwas named company store manager inNorthbrook, Ill. Northbrook is a well-to-dosuburb of

thinking outside the cup

Over the past few years, many retailers haverevamped their food offerings. As those foodservicesgrow, so do the other categories that strongly supplement them, such as frozen beverages. However, some frozen beverage offerings are starting to become as elaborate—andas profitable—as the categories they were meant to complement.In other words, chains are finally starting to realize just

finding your foodservice niche

The good news for conveniencestore owners is that industry foodservice sales continued climbingin 2006 and the forecast for theupcoming year is just as strong. The badnews, however, is that other retail channelsare keying in on food sales and are keenlyfocused on diverting your customers totheir coffee bars, quick-service restaurants(QSRs) and supermarkets. Predicting just how long

all in the family

Terry Gallagher, Jr.Smoker Friendly International LLC Terry Gallagher, Jr. may very well have oil in hisblood. The first and only president of Boulder, Col.-basedGasamat Oil Corp. dba Smoker Friendly International LLC,Gallagher grew up pumping gas and washing windshieldsunder his father’s watch. He spent college summers getting hishands dirty in the oil fields and refineries, all

employee interviews how to get the truth the whole truth and nothing but the truth

While the interview will always be the heart and soul of the hiring process, if you're not doing the preinterview, screening work (completed applications and testing for the needed capacities, attitudes, personality or skills), you're not using all the resources available to you. Why jump into interviewing when you don't know if the applicant even

chilling out in the open

Open-air coolers coupled with some creativity are helping retailers make the most out of limited workspace. When the average customer walks into aconvenience store—or any retail operation forthat matter—items and prices need to forma marriage of value to motivate them to buy, regardless of the purchase. This can be difficult given the limited space available

around the world in 247

What if the average Americanconsumer took a step off ofU.S. soil and into foreign territory? Would there be a bigdifference between the convenience industry he’s used to and the way it’s operatedoverseas? CSD captured a glimpse of whatconvenience stores are like in Japan anddiscovered that convenience is conveniencein any language. Gung-Ho ServiceEven though Japan may

totally automatic

Kroger installs automated convenience store in Ohio. Taking aim at the convenience store industry, a Kroger supermarket in Columbus, Ohio has installed Shop24, an automated convenience store machine that will provide more than 150 products varying from drinks to pain relievers, according to a report on local television station WCMH. The equipment, which is similar

valero fights muscular dystrophy

Company raises $1.39 million with “Share the Shamrock Spirit” campaign. Valero Energy Corp. recently raised $1.39 million for the Muscular Dystrophy Association (MDA) in its “Share the Shamrock Spirit” campaign during which customers could make a donation to MDA at any of the company’s nearly 1,000 U.S. company-operated stores. The total raised is nearly 3%

safeway makes the wright choice

New payment processing equipment adds convenience to paying for gas. Safeway Inc., a convenience store and supermarket operator with 1,760 stores, reached a deal to begin accepting the Wright Express fleet card for fuel purchases. Safeway, based in Pleasanton, Calif., operates a network of more than 290 fuel sites across the U.S., including Vons in

chevron texaco kick off 42 days of racing

New promotion marks 20 years of motor sports sponsorship. Chevron Global Marketing has kicked off the Texaco “42 Days of Racing” promotion with a grand prize race package featuring a trip to the final six stock car races of the season and a chance to meet Texaco/Havoline driver Juan Pablo Montoya. Other prizes include a

a novel idea

The novelty category provides retailers with a uniqueopportunity to capture customers’personal hobbies and interests ina single, high-margin item. Whether it isa mother searching for the perfect Disneykey chain for her daughter or a young car enthusiast looking for a hat to wear to the big race, novelty items run the gamut andconvenience stores are faced

new york cstore groups teach responsibility

NYACS and FIANY hold tobacco and alcohol education classes to prevent underage sales and use. The Responsible Retailers of New York, a joint educational initiative of the New York Association of Convenience Stores (NYACS) and the Food Industry Alliance of New York (FIANY) State, has scheduled an upcoming training session for retailers of tobacco and

manleys mighty mart keeps on growing

New York-based chain on track with expansion plans. Manley’s Mighty Mart has just gotten a little mightier. The Binghamton, N.Y.-based chain made a goal to double the amount of stores it operated–totaling at 18 at the time–within five to seven years. The chain has been steadily on track with that plan, opening four more stores

paci joins the pantry

Replaces Daniel Kelly who will retire in November. The Pantry Inc. has appointed Frank Paci to fill the newly vacant chief financial officer role. Paci, 49, joins The Pantry from Blockbuster, where he was executive vice president and operated finance, strategic planning and business development. His role will begin July 2 when he replaces Daniel

vanderbilt university honored for cstore concept

Nectar store awarded by Food Management magazine for innovative health food offering. by Michael Ferrari ____________________________________________ College convenience stores are not only winning over customers, but they’re also winning awards, as is the case with Vanderbilt University and its “Nectar” store. As part of its 2007 “Best Concepts” awards competition, Food Management, a sister publication

bp ceo vows safer refining operations

Hayward guides company towards new commitment. BP CEO Vows for Safer Operations Hayward guides company towards new commitment. Tony Hayward, BP’s recently inaugurated CEO, has had his hands full. With a refinery explosion in Texas City killing 15 people, a major pipe busting in Alaska and delays with the set up of platforms in the

coaching club boosts central oils profitability

Meridian Associates helps company add more than $800,000 to bottom line. Every company, no matter how successful, has areas of operation in which it can improve. For Hardeman Cordell, president of Central Oil & Supply, a regional lubricants and fuel wholesaler and distributor in Monroe, La., one of the areas that had been most problematic for him

cumberland reaches agreement in tobacco case

Payments and new regulations enforced to regulate sales. Cumberland Farms Inc. has reached a settlement with the Mass. Attorney General’s Office of allegations that the company’s convenience stores “lacked proper procedures to curb tobacco sales to minors,” according to the Providence Business News. According to testing conducted by the Mass. Department of Public Health’s Tobacco

7eleven rebranding white hen

Chain expects convert 100 stores by the end of the year. 7-Eleven this week revealed that they will be rebranding the White Hen Pantry stores the chain acquired in the past year. 7-Eleven spokeswoman Margaret Chabris said both White Hen stores in St. Charles, Ill. at 2400 Main St. and 1705 W. Main St., and

ez does it

Israel-based company acquires Harper Oil. Harper Oil Co., a chain with more than 70 years of history in Springfield, Ill. Area, is selling its chain of 26 convenience stores to Israeli company EZ Energy USA Inc. The sale should be completed this summer. Both Harper Oil and EZ Energy. said the chain would remain based

tesoro appoints new svp of supply and optimization

Newly promoted Porter brings 28 years experience. Tesoro Corp.’s board of directors has named Dan Porter as senior vice president, supply and optimization. Porter reports to Tesoro’s executive vice president and chief operating officer, Bill Finnerty. Prior to his new position, Porter was senior vice president, marketing. “Since joining Tesoro in 2001 when we acquired

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